Lewisville Volkswagen - Service Center

Respected the client and listened to their needs. Job completed quickly. Wash was greatly appreciated. Job completed quickly. Wash was greatly appreciated. More

Tim and the service department overachieved my expectations re 10K service of my VW Atlas. Good experience! expectations re 10K service of my VW Atlas. Good experience! More

Great overall servoce and friendly! Enjoyed the video of the care provided and appreciated the video. Enjoyed the video of the care provided and appreciated the video. More

All went well. All personnel were very friendly and knowledgeable as always as expected. Car was cleaned and all looked good. All personnel were very friendly and knowledgeable as always as expected. Car was cleaned and all looked good. More

I scheduled my service appointment in the middle of September, but the first available date was not until the 27th. In the past the delay was only a few days. Staff was ready for me when I arrived and September, but the first available date was not until the 27th. In the past the delay was only a few days. Staff was ready for me when I arrived and the service setup went smoothly. Tim kept me updated as needed and was honest about the challenges of the current business environment. The work was completed in a few hours and my GTI was nicely washed. Later on Tuesday afternoon, I noticed a fluid dripping very slowly from in front of my left front tire. I had not seen fluid leaks before the service. That evening I determined that the leaking fluid was a light green in color and was not engine coolant, and not my windshield washer fluid (I had used an orange WWF). The leak stopped on Wednesday morning. My conclusion is that something must have been spilled in that corner of the engine bay. More

I had a recall that was easy, quick, and the staff was very helpful. The lobby had plenty of snacks and drinks available, wi-fi, tables spread apart to have room to work or lounge and the team was ready very helpful. The lobby had plenty of snacks and drinks available, wi-fi, tables spread apart to have room to work or lounge and the team was ready to offer answers to all of my questions. More

I love the service at that location it’s always excellent it can be better excellent it can be better More

Good services offered to drive us home & pick us up when they do repairs, thnx friendly staff they do repairs, thnx friendly staff More

Melissa did a really good job. She explained everything I needed to know. Work was completed a little early than promised. Nice job She explained everything I needed to know. Work was completed a little early than promised. Nice job More

Not as friendly as it was before it sold. I was quoted two different prices for oil change, Two different service people and different phone calls. People were nice but not really intereste I was quoted two different prices for oil change, Two different service people and different phone calls. People were nice but not really interested in me or what I needed. On the phone I was offered a ride wherever I wanted to go so I wouldn't have to wait 2 hours at the dealer. When I was there I was told they could take me home but I would have to wait till 5:00 for my car to be ready. Price was competitive but I won't go back. Every one there seemed sad. Don't know what it was. More