Lewisville Volkswagen - Service Center

Service was great and Melissa Ortiz is always great, however, I am still not happy about the dealership not securing the old service records for my vehicle when the ownership changed hands. My car has l however, I am still not happy about the dealership not securing the old service records for my vehicle when the ownership changed hands. My car has low mileage, is paid off, and I have no reason to buy a new vehicle. At some point, you not having my old service records is going to come back to bite me. That will always bug me. More

Customer Service is poor, they focus only on sales speech but they don’t care about customers. My car broke with no reason and with minimal tests they concluded I needed a new engine. I had to go for a secon but they don’t care about customers. My car broke with no reason and with minimal tests they concluded I needed a new engine. I had to go for a second opinion and fixed the car with 1/3 of the cost. I had to pay this dealer about $600 just for the check. Very disappointed that VW cannot fix their own engines and just replace them without considering waste, ecology and cost. More

Great customer service and communication since I booked the appointment and during all the time I was there, thank you! the appointment and during all the time I was there, thank you! More

Dealership is always clean and the employees are always helpful! Randy was amazing to work with and I always trust him with my car. helpful! Randy was amazing to work with and I always trust him with my car. More

Great service, friendly staff, good communication via email and text and the wait time was short. email and text and the wait time was short. More

Tim Larsen was very professional, efficient and followed through on his service promise and recommendation. through on his service promise and recommendation. More

Outstanding experience from start to finish. They were quick, thorough, and wanted to make sure I wasn't taking up any more time than I needed to on it. Looking forward to seeing them again! They were quick, thorough, and wanted to make sure I wasn't taking up any more time than I needed to on it. Looking forward to seeing them again! More

I bought 4 new tires about 1. 5 yrs ago. I needed to replace one due to a nail in it. The warranty covered 50% of the price of the tire. Nowhere on the paperwork I received when I 5 yrs ago. I needed to replace one due to a nail in it. The warranty covered 50% of the price of the tire. Nowhere on the paperwork I received when I bought the tire mentioned the price of the tire would be prorated to current market price. Needless to say it will not buy a tire at this dealership ever again. More

Very excited that parts came in sooner than expected. Service was kind and job was completed rather quickly. Service was kind and job was completed rather quickly. More

100k service and was Honest about thoroughly looking at my car and did not try to charge me for uneeded repairs my car and did not try to charge me for uneeded repairs More