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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
955 Reviews

955 Reviews of Lewisville Volkswagen - Service Center

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August 10, 2022

Great communication and from service department manager and service technician. Time promised was kept too More

by cjhwilcox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

Lewisville Volkswagen responded

Thank you for the review! We're glad that you received great service from the team here at Lewisville Volkswagen! See you next time.

August 10, 2022

Great service great team of mechanics great team of service desk great location ease to get to and from. More

by aeckerle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2022 -

Lewisville Volkswagen responded

Thank you for this fantastic shoutout to our team here at Lewisville Volkswagen! We appreciate your business and hope you have a lovely day.

August 09, 2022

Fantastic service. I had engine light on . Tim checked everything and got my car serviced for me. I’m very happy with my service. More

by CONNIE.CLEM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2022 -

Lewisville Volkswagen responded

We appreciate your support, Connie! Thank you for choosing Lewisville Volkswagen and for sharing your kind words about Tim. We hope to welcome you back again down the road!

August 09, 2022

My vehicle had some repairs and a minor repair came up through the process. They were addressed and corrected. More

by BEARDEN43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2022 -

Lewisville Volkswagen responded

Thank you for taking the time to share your service experience with Lewisville Volkswagen! Come by anytime.

August 07, 2022

Very professional and on time service. Accommodated me even though they were busy. Very impressed. More

by abhijit.bhinge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Lewisville Volkswagen responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Lewisville Volkswagen team. Drive safely, and we hope to see you back!

August 04, 2022

Good job as always. Everyone was professional and transparent about costs. Keep up the quality. Will buy next car from there because of staff alone. More

by JGIBBONS1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2022 -

Lewisville Volkswagen responded

We are thrilled to hear our team always meets your expectations during your visits to Lewisville Volkswagen. Thank you for the 5-stars, and we look forward to helping you find your next vehicle!

August 03, 2022

Great Service! Love the video run-down on how my vehicle is doing, feels like I'm in the garage! More

by ashowens11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Parli
Aug 04, 2022 -

Lewisville Volkswagen responded

We're so glad our team delivered excellent service and that you appreciated our video informing you of your vehicle's progress! Thanks for choosing Lewisville Volkswagen. We hope to work with you again!

August 03, 2022

Great Service! Ryan is always a pleasure to deal with and always takes care of my car's problem. Definitely recommend him and this dealership! More

by CAMYLA PALMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Parli
Aug 04, 2022 -

Lewisville Volkswagen responded

Thank you for the great review, Camyla! We are so glad to hear that you had a successful service experience working with Ryan and the Lewisville Volkswagen team. Drive safely, and we hope to see you back again down the road!

August 01, 2022

Melissa is amazing! She did a great job explaining the process from start to finish . More

by MSWALM89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Lewisville Volkswagen responded

Thank you for the great review! We are so glad to hear that Melissa delivered a successful service experience. Drive safely, and we hope to see you back at Lewisville Volkswagen!

July 31, 2022

This place did not inform me of any ETA on my car being finished. I called in the afternoon and they said that it wouldn’t be ready until the next day. What the xxxx is the point of having an appointment i More

by masonbesmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Larsen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2022 -

Lewisville Volkswagen responded

I am sorry to see that your experience was anything less than stellar. We strive to provide timely service to our guests and it is disappointing to know that we missed the mark. I would like to see what I can do to improve your experiences going forward and I hope you'll give me a call at your earliest convenience to share more details about your visit. Thank you for your feedback, Brian Swarvar - Service Manager - (469) 702-9895

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