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Lewisville Volkswagen - Service Center

Lewisville, TX

4.7
963 Reviews

963 Reviews of Lewisville Volkswagen - Service Center

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June 18, 2022

The team is very nice. They also work hard to ensure that services do not take all day. More

by LATONYAH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with Tim Larsen at Lewisville Volkswagen. We appreciate you!

June 17, 2022

Melissa Ortiz is one of the best service advisor I’ve interacted with. Great Mechanics More

by LSLAVITA41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2022 -

Lewisville Volkswagen responded

Thank you for recognizing Melissa on DealerRater. We sincerely appreciate your feedback and business. Please let us know anytime that we may be of further service to you.

June 17, 2022

It was my first time visiting this dealership for a couple of recall items. I was very impressed with everybody I came in contact with from the service department (Melissa Ortiz) to the shuttle driver More

by broumpf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Myles Lyons
Jun 17, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with Melissa and Myles. We appreciate you. Have a great weekend and please let us know anytime that we may be of further service to you.

June 16, 2022

Very good your service. Nice change engin oil. Thank you for halping for me. Thanks More

by Justin kim
Customer Service
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2022 -

Lewisville Volkswagen responded

Justin, thank you for sharing your service experience with Melissa. We appreciate your business and recommendation on DealerRater.

June 16, 2022

An absolute pleasure to deal with. The staff is thorough and make sure to address all your concerns. More

by WENDYSTEWARD22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2022 -

Lewisville Volkswagen responded

Wendy, thank you. We appreciate your feedback here on DealerRater. Have a wonderful weekend.

June 16, 2022

Service scheduled at very short notice and completed ahead of promised time. Very satisfactory customer service. More

by VASANRS
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Wallace Gauthier
Jun 16, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience at Lewisville Volkswagen. We appreciate you! Make it a great afternoon.

June 15, 2022

Ryan Parli, Service Consultant, and Darian Whitmarsh, technician, did a great job of getting all scheduled work completed very quickly. Appreciate all they did! More

by bz22marshall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darian Whitmarsh, Ryan Parli
Jun 15, 2022 -

Lewisville Volkswagen responded

Thank you for recognizing Ryan and Darian here on DealerRater this afternoon. We sincerely appreciate your business and recommendation. Make it a great afternoon and please let us know anytime that we may be of further service to you.

June 14, 2022

Wrote a letter to the parts manager about my poor service with no follow up. Service was not pleasant u til I got to the service department and the price quoted was 30% lower than what they charged me. More

by DERUBY2009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

Lewisville Volkswagen responded

David, I am very sorry you had a bad experience here at Lewisville Volkswagen. That is not the team that we strive to be at all. I will get to the bottom of it, I assure you, I don’t want you to feel like we are not doing the best we can for everyone that chooses to bless us with their business, honestly and fairly. I would like to speak to you if possible, so we can make this right for you. Sincerely, Danny Ragaglia

Jun 20, 2022 -

DERUBY2009 responded

Thank you very much, my number is 469-442-6640. I look forward to hearing from you.

June 14, 2022

The Service Department's customer service was outstanding. They were timely, kept me informed, and I could hear their smile. My daughter and I found Melissa delightful to work with. Brandon al More

by JLWHITEJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Hill
Jun 14, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with Melissa and Brandon at Lewisville Volkswagen. We appreciate your business and recommendation.

June 12, 2022

I had a very good experience! I will be back to get my car serviced More

by JWOBBEKING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with us. We appreciate your business and recommendation.

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