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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
956 Reviews

956 Reviews of Lewisville Volkswagen - Service Center

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June 08, 2022

Excellent. From drop off to shuttle ride to & from work to picking up vehicle after service work. More

by DWDAVIS1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with Melissa here on DealerRater. We appreciate your business and recommendation. Have a great evening.

June 08, 2022

Very pleasant, helpful and communication was very good. Explained everything I needed and let me know the charges a head do time More

by neil_huber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2022 -

Lewisville Volkswagen responded

Neil, thank you for sharing your service experience with Tim and our team at Lewisville Volkswagen. We appreciate you! Make it a great week.

June 08, 2022

Tim Larsen in service dept is always a pleasure to deal with ! He's always professional, friendly and communicates well with the customer. More

by arivera53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2022 -

Lewisville Volkswagen responded

We sincerely appreciate your service business. Thank you for recognizing Tim Larsen here on DealerRater. Make it a great week!

June 08, 2022

Thank you, I always have a great experience at this Location. Tim and Melissa have been great since I've gone to this location the past couple of years. More

by JAKIE CASTILLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2022 -

Lewisville Volkswagen responded

Jakie, thank you for sharing your service experience with us on DealerRater. We appreciate you! Please let Tim and Melissa know anytime that we may be of further service to you.

June 08, 2022

very friendly staff, makes servicing convenient! the shuttle service is very helpful! special shout out to the young man who dropped me home, he was so courteous !! More

by madhuri78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Parli
Jun 09, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with our team at Lewisville Volkswagen. We appreciate your business and recommendation. Make it a great day!

June 04, 2022

Great shop! This is my first choice for service as Lewisville VW is great about getting my car back on the road quickly! More

by crashincymbals
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your VW service experience with Tim and our team at Lewisville Volkswagen. We appreciate you!

June 04, 2022

Melissa in Service is an amazing person! She got my key ordered and programmed very quickly! More

by HOOKUM12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Parli
Jun 06, 2022 -

Lewisville Volkswagen responded

Thank you for recognizing Melissa and Ryan. We appreciate you! Please let us know anytime that we may be of further service to you.

June 02, 2022

f One could not ask for a more conscious service attendant than ////tim Larsen. one couldd More

by Lane Etheredge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Lewisville Volkswagen responded

Lane, thank you for sharing your experience with Tim at Lewisville VW. We appreciate you!

Jun 07, 2022 -

Lane Etheredge responded

One could not ask for a better customer service agent than Tim!

June 01, 2022

two weeks still waiting for a part to fix my car not driveable not good More

by DANNYPA73
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Tim Larsen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Lewisville Volkswagen responded

Dear Mr. Anderson: I can appreciate your concern and frustration on this issue. With the supply chain and parts issues that the whole industry is experiencing, we also are hoping for a solution soon. We are daily requesting updates from the manufacturer on timelines and we have not received an ETA from Volkswagen on the parts availability at this time, but will contact you as soon as we receive the part. Thank you for your patience. Peter Smith Service Director Lewisville Volkswagen 893 S Stemmons Frwy Lewisville TX 75067 972.538.0714 psmith@boardwalkautogroup.com www.LewisvilleVW.com

June 01, 2022

The service was good and on point for my car and battery etc etc etc More

by COWLEYJACKIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with us on DealerRater. We appreciate you! Please let us know anytime that we may be of further service to you.

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