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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
952 Reviews

952 Reviews of Lewisville Volkswagen - Service Center

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April 02, 2024

Ralph and Melissa were terrific in assisting with my 10,000 mile maintenance! The waiting room area was sufficient with entertainment and beverage options. More

by 4prilMcDonell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph
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Apr 02, 2024 -

Lewisville Volkswagen responded

We're delighted to know Ralph and Melissa provided 5-star assistance during your 10k-mile maintenance at Lewisville Volkswagen! It's wonderful that you enjoyed the waiting room amenities as well. Thanks for sharing your experience with us!

March 31, 2024

He was very helpful. I liked getting video of what was done and needed. This experience was better than the last time. More

by DALILA_665
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles White
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Apr 01, 2024 -

Lewisville Volkswagen responded

Dalila, we're glad to know your recent visit at Lewisville Volkswagen was a positive one! We always aim for improvement — thanks for the feedback. We look forward to seeing you next time!

March 28, 2024

Prompt and polite. I did like a video of the car exam it was very helpful. Coffee compliments are appreciated. More

by Neveana1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The young gentleman that took my appointment.
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Mar 29, 2024 -

Lewisville Volkswagen responded

We're glad to know you found our video examination helpful and enjoyed the complimentary coffee at Lewisville Volkswagen. Thanks for your positive feedback!

March 28, 2024

They were good and worked as expected ! I have no complaints, Tim my service advisor was great ! More

by MIHAILA.BULZAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2024 -

Lewisville Volkswagen responded

Mihaila, we are happy to hear that you had a positive service experience with Tim at Lewisville Volkswagen! Thank you for stopping in and we'll see you next time.

March 27, 2024

My service advisor was amazing. She got me in and out in a very reasonable amount of time. She did an amazing job with communicating with me and delivered on what she said she was g More

by AARONFADOUX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2024 -

Lewisville Volkswagen responded

Aaron, it's great to know that our service advisor at Lewisville Volkswagen was able to provide you with an efficient and communicative experience. We appreciate your feedback!

March 23, 2024

Great service provider. Works on all reported complaints very clearly & suggests recommendations with ease & convenience. More

by DUTTA.RUPAM1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2024 -

Lewisville Volkswagen responded

We're delighted to know that you found our service at Lewisville Volkswagen great and convenient. We always aim to provide clear solutions for all customer concerns. Thanks for the positive feedback!

March 22, 2024

Excellent service. Fast and timely repairs made on my visit. Friendly knowledgeable staff. Best in Dallas More

by Jeffzismer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2024 -

Lewisville Volkswagen responded

We're glad to know you had a great experience with our team at Lewisville Volkswagen. Thanks for recognizing the excellent service and timely repairs!

March 20, 2024

Takes little longer as I expect ! ! But services was great car was washed Thank you. More

by ANDELOVICN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Eagan
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Mar 21, 2024 -

Lewisville Volkswagen responded

Thank you for your patience and for leaving Lewisville Volkswagen a five-star review! We are so glad you enjoyed the car wash and are satisfied with our services.

March 20, 2024

The service department advisor was easy to work with and knowledgeable. I was provided a video of all parts checked on my GTI. More

by MC1200XL
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2024 -

Lewisville Volkswagen responded

We're glad to know you had a positive experience with our service department at Lewisville Volkswagen. It's great that the video feature was helpful for your GTI check-up! Thanks for sharing this review.

March 20, 2024

I had to return twice to get my car working right because the technician was unable to complete their task without errors. More

by MIKEDELEMAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ralph
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Mar 20, 2024 -

Lewisville Volkswagen responded

Mike, I'm sorry for any inconvenience you've experienced. It's our goal to provide quality service in a timely manner, and it seems we fell short in this case. I would appreciate the opportunity to discuss this further and ensure all of your concerns are addressed. Please reach out when you can. Thank you, Jimmy Foster - Service Director - (972) 538-0570

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