Lewisville Volkswagen - Service Center

I love this dealership. The people working there are all so professional & funny. I love the atmosphere. They took really good care of me and my car in a very timely manner! The people working there are all so professional & funny. I love the atmosphere. They took really good care of me and my car in a very timely manner!! Ryan was amazing to work with! More

Melissa was my service advisor for this unexpected trip to the dealership service department. Initially my vehicle was taken in for an issue the VW app alerted me to, which they weren’t able to replic to the dealership service department. Initially my vehicle was taken in for an issue the VW app alerted me to, which they weren’t able to replicate. There were some other issues that existed (brake flush, 2 tires that were very well worn, and two filters that needed replacement as well) which I found odd because this vehicle was purchased as a CPO in August of 2020. We hadn’t even put 3500 miles on it since purchasing, and I asked her wouldn’t those items have been replaced (services performed) as part of the certification process? She wasn’t sure, as she usually deals with new cars, but would partner with her used car manager to get some answers. Ultimately, all the items were addressed (at no cost to me) and they even performed an oil change and wash as well. I have to say that I’m very happy with the service and thankful that Melissa was able to intervene with the management staff to correct these issues. This turned out to be an exemplary experience, and VW should be happy to have these folks representing their brand. More

Service at Lewisville Volkswagen is always one and done! Friendly professional honest dealership. Great service great technicians best dealership. Friendly professional honest dealership. Great service great technicians best dealership. More

It would be nice if you had loner cars. Great service and my air is now working in my car. Great service and my air is now working in my car. More

Had my vehicle worked on and spent $2000 and was back a few months later with the same related problem. It was not warranted and of course had to spent another $2000. I really don’t trust any service depar few months later with the same related problem. It was not warranted and of course had to spent another $2000. I really don’t trust any service departments. More

Great run dealership. Just upset about the comeback. SAs are awesome!! Disappointed in the rework, and the dealership not offering to pay the tow. Just upset about the comeback. SAs are awesome!! Disappointed in the rework, and the dealership not offering to pay the tow. More

Extremely friendly staff, service did not take long, and they did a wonderful job working on the car! they did a wonderful job working on the car! More

Excellent service. Professional staff. Great video diagnostic and explanation. I will be a returning costumer. Thank you !! Melissa is a super star !!! Professional staff. Great video diagnostic and explanation. I will be a returning costumer. Thank you !! Melissa is a super star !!! More

I recently brought my Tiguan in for routine maintenance. . The entire experience was easy. I scheduled the appointment from my phone on their website. I received a conformation right away. Arriving at th . The entire experience was easy. I scheduled the appointment from my phone on their website. I received a conformation right away. Arriving at the dealer was also easy, I simply drove in, a service consultant greeted me right away. The service was completed quickly. They even washed my Tiguan! It is refreshing to see people working hard and happy while doing it. More

Excellent service , take the time to notified about the service and Los on the needs . service and Los on the needs . More