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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
951 Reviews

951 Reviews of Lewisville Volkswagen - Service Center

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March 19, 2022

Good timely service at fair price. I felt like they valued my business. The drop off pickup service was prompt and the drivers were friendly. More

by THOM.RIEGLING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2022 -

Lewisville Volkswagen responded

Thom, thank you for sharing your Volkswagen service with us on DealerRater. We appreciate your business and recommendation. Have a great week!

March 18, 2022

This service department has always been helpful, informative, courteous, and precise. They developed TRUST and have always been wonderful. More

by DONALD.LAZOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2022 -

Lewisville Volkswagen responded

Donald, thank you for sharing your service experience with Tim and Melissa at Lewisville Volkswagen. We appreciate you! Please let us know anytime that we may be of further service to you. Have a great weekend.

March 18, 2022

Great price, friendly staff, Tim was our service adviser and he explained everything in details and gave recommendations. Prices are reasonable too. More

by ZAWWARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Bradley
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Mar 18, 2022 -

Lewisville Volkswagen responded

Thank you for recognizing Tim Larsen and our team at Lewisville Volkswagen. We appreciate you! Have a great weekend and please let us know anytime that we may be of further service to you.

March 17, 2022

I had a great experience. I love the video walkthrough of what is going on with my car! More

by HALLSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with Tim Larsen and Lewisville Volkswagen. We appreciate you! Have a wonderful evening.

March 16, 2022

Fantastic service by Mr. Tim Larsen and Mr. Jared Ortez for service on my car! More

by mrl5394
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Ortez
Report | Print
Mar 16, 2022 -

Lewisville Volkswagen responded

Thank you for recognizing Tim and Jared at Lewisville Volkswagen. We appreciate you. Please let us know anytime that we may be of further service to you.

March 16, 2022

Staff was very attentive and informative, all of my questions were answered and I will for sure be coming back to the Lewisville VW location. Really appreciate the staff that assisted me, it was nice b More

by RODRIGUEZISABEL274
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Earnest King, Darin McKinney
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Mar 16, 2022 -

Lewisville Volkswagen responded

Thank you for recognizing Melissa, Earnest, and Darin. We appreciate you! Make it a great week.

March 16, 2022

Always happy to have Melissa oversee my vehicle repairs. Also, love the videos at every visit. More

by PETPARTNERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 16, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with Melissa here on DealerRater. We appreciate your business and recommendation. Make it a great week!

March 16, 2022

VW kept my car for a week to fix the air conditioner. They did not fix it it’s not working and I have to take it in again for them to get the parts to fix it again. Also the outside mirror protector fell More

by JCREITZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
March 15, 2022

It’s very hard to get ahold of the dealership to schedule maintenance, but they were able to get me in with a walk-in appointment More

by PDMILLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carson Ouzts
Report | Print
Mar 15, 2022 -

Lewisville Volkswagen responded

Please reach out to me anytime that we may be f further service to you. You have my sincere apology that you were not able to reach someone on the phone. I would also recommend our online service scheduling at https://www.lewisvillevw.com/scheduleservice.html. Thank you. Peter Smith Service Director Lewisville Volkswagen 893 S Stemmons Frwy Lewisville TX 75067 972.538.0714 psmith@boardwalkautogroup.com www.LewisvilleVW.com

March 15, 2022

Fast and clear communication from the Associate. 40k dealer service was completed without issue and in less than 2.5 hours. More

by jonathangibbons1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carson Ouzts
Report | Print
Mar 15, 2022 -

Lewisville Volkswagen responded

Jonathan, thank you for sharing your service experience with us on DealerRater. We appreciate you! Please let us know anytime that we may be of further service to you.

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