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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
951 Reviews

951 Reviews of Lewisville Volkswagen - Service Center

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January 25, 2022

Exente atención muy puntuales profesionales claro que regreso otra vez la persona que me atendí muy atenta y comprendió mi problema con mi carro More

by sandraleshowitz2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2022 -

Lewisville Volkswagen responded

Sandra, thank you for sharing your service experience with Melissa at Lewisville Volkswagen. We appreciate you! Make it a great week.

January 20, 2022

They always check the car and recommend what is needed. They inform you before doing the job. More

by ARNOLDOROCHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with Brian Swarvar at Lewisville Volkswagen. We appreciate you! Please let us know anytime that we may be of further service to you.

January 18, 2022

Very good with customer service; very attentive and respond to my needs. I would definitely use them again More

by SUEBIRD96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with Tim Larsen at Lewisville Volkswagen. We appreciate your business and recommendation. Make it a great day.

January 18, 2022

The team there did a good job as always and kept us in the loop the entire time. More

by brunson1989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with us on DealerRater. Please let Brian know anytime that we may be of further service to you.

January 18, 2022

Discovered a problem, scheduled a rent car and had it all fixed by lunch the next day More

by BILLINGSLEY2629
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2022 -

Lewisville Volkswagen responded

We appreciate you! Thank you for sharing your experience with Melissa Ortiz on DealerRater. Please let us know anytime that we may be of further service to you.

January 17, 2022

Customer service is very good. My service advisor does a good job of keeping me informed of work performed. The facility is a bit dated and not very comfortable especially if you are waiting on your car fo More

by jonnyanalog77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your experience with us and recommendations as well. We are due for an update and we are waiting on the plan for where 35 will be moving us back. If you need privacy for a call, please check with our team members and see if there is an empty office available. We appreciate you! Have a great week.

January 15, 2022

Excellent service esp. under a holiday time crunch. Thanks for making it happen! You guys exceeded your own estimates. More

by MOELLERING.TOM
Customer Service
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2022 -

Lewisville Volkswagen responded

Tom, thank you for recognizing Tim Larsen and our service team at Lewisville Volkswagen. We appreciate you! Have a great weekend.

January 14, 2022

Staff not wearing masks and masks not required for costumers in the establishment. We are not out of the wood. We are still in the middle of a pandemic. More

by G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carson Ouzts
Jan 15, 2022 -

Lewisville Volkswagen responded

Good evening and thank you for your feedback. I apologize that your experience was less than expected, and this pandemic has impacted us all. We ask our team members and clients, who have not been vaccinated, to wear a mask. We cannot require them to do so. Have a great weekend and again, you have my sincere apology. Sincerely, Jason Villa General Manager

Jan 15, 2022 -

G responded

Jason you could required mask like Kroger does if you were interested in the safety of your employees and costumers: “A business can set their own rules and policies — similar to a “no shirt, no shoes, no service” rule — as long as they do not discriminate against a protected class of people (e.g., on the basis of race, color, religion, national origin, or disability).” https://guides.sll.texas.gov/covid-19/businesses

Jan 15, 2022 -

Lewisville Volkswagen responded

Thank you again for sharing your concern and we will be reviewing our policy with our team. Sincerely, Jason Villa General Manager

January 11, 2022

The staff was amazing and my car was done earlier than expected. Very satisfied overall. More

by SHELBY.50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with us on DealerRater. We appreciate you! Please let Melissa know anytime that we may be of further service to you.

January 07, 2022

Melissa was an absolute pleasure to work with, from setting up the appointment, to completing the service and open recalls well within the timeframe that she had estimated while I waited at the dealers More

by ANDREW.PERRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2022 -

Lewisville Volkswagen responded

Andrew, thank you for sharing your service experience with Melissa at Lewisville Volkswagen. We appreciate you! Have a great weekend and please let us know anytime that we may be of further service to you.

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