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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
951 Reviews

951 Reviews of Lewisville Volkswagen - Service Center

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January 04, 2022

el personal que atiende esta muy al pendiente del cliente y sus necesidades, ademas que se esfuerzan por brindar un excelente servicio personalizado. More

by SOHE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2022 -

Lewisville Volkswagen responded

Thank you for your five star review on DealerRater. Please let Tim know anytime that we may be of further service to you. Have a great week!

January 03, 2022

The service department at this dealership is corrupt, deceptive, and dishonest. We will no longer be doing any business with this dealer. More

by MAZZA4107
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Carson Ouzts
Jan 03, 2022 -

Lewisville Volkswagen responded

Hello Mr. Mazza: Thank you for providing me the two examples and for reaching out. It appears we do in fact have an internal issue with our pricing program. I will take the necessary steps to fix this so future customers will not have this experience. If you would be interested in giving us a chance to rectify, I will take 10% off the list price. At this moment I cannot commit to a labor amount, as I'm not sure if there is any other difference in what our tech quoted vs what the phone quote was, but I'd cut that to the lowest number of hours possible as well. Thank you! Jason Villa General Manager Lewisville Volkswagen 893 S Stemmons Frwy Lewisville TX 75067 972.538.0681 jvilla@boardwalkag.com www.LewisvilleVW.com

January 02, 2022

Service rep was very helpful and courteous. Mechanic was very detailed and covered everything. Appreciated the follow-up. More

by BARBARALENGYEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2022 -

Lewisville Volkswagen responded

Barbara, thank you for sharing your service experience with Melissa at Lewisville Volkswagen. We appreciate you! Have a great week and please let us know when we can be of further service to you.

December 31, 2021

I was very pleased with the service that I received. Lewisville was able to take care of my car, at a time when I couldn't get an appointment at my local dealership. They were very knowledgeable and pro More

by arosa6541
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience at Lewisville Volkswagen. We appreciate your business and recommendation. Have a great week.

December 31, 2021

The service was great and I will for sure be back. Thank you very much! More

by MICHELELYNSIMPSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your experience on DealerRater. We appreciate you! Please let us know anytime that we may be of further service to you. Have a great week!

December 29, 2021

The service department is excellent. I love the text message communication and video report about the status of all equipment on the car. More

by jhall0813
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2021 -

Lewisville Volkswagen responded

Thank you for recognizing Monica and our service team at Lewisville Volkswagen. We appreciate you! Wishing you the very best in 2022!

December 29, 2021

Everyone was very friendly. I was greeted with a smile. They were accommodating when I needed to reschedule my appointment and they let me know as soon as my car was available. Overall it was great! More

by DAKOTA.W.ANDERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carson Ouzts
Dec 29, 2021 -

Lewisville Volkswagen responded

Dakota, thank you for sharing your service experience with Tim and Carson at Lewisville Volkswagen. We appreciate you! Please let us know anytime that we may be of further service to you. We appreciate you!

December 29, 2021

this dealership is always quick to answer my questions, some things do take a while but overall very friendly staff More

by Ashley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2021 -

Lewisville Volkswagen responded

Ashley, thank you for sharing your service experience with our team at Lewisville Volkswagen. We are adding to our team to better serve you in 2022. Please let us know anytime that we may be of further service to you.

December 24, 2021

Staff is knowledgeable and friendly. The video from the service tech is helpful and appreciated. More

by Jliv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 25, 2021 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with Tim and our team at Lewisville Volkswagen. We appreciate you! Have a great holiday season.

December 23, 2021

Always they do a great job with my car. The people there is very polite. More

by ARNOLDOROCHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2021 -

Lewisville Volkswagen responded

Thank you for recognizing Tim Larsen and our team at Lewisville Volkswagen. We appreciate you! Make it a great holiday season.

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