Lexington Toyota

I can not say enough positive things about Tim Daley and Lexington Toyota. I looked everywhere and I mean everywhere to buy a new Tacoma TRD PRO. After a slew of false leads, crazy prices and horrible ex Lexington Toyota. I looked everywhere and I mean everywhere to buy a new Tacoma TRD PRO. After a slew of false leads, crazy prices and horrible experiences everything changed when I came across Toyota of Lexington's website and made a request for my new truck. Tim reached out right away, verified what I wanted and said he would do everything he could to get me my truck. He was always quick to return any and all of my inquiries even when he was on vacation! Tim let me know when my truck was scheduled to be built and when to expect it to show up at the dealership. My satisfaction didn't end there. They had my paper work all set and after a short time I was on my way in my dream vehicle. I can't recommend Tim and this dealership enough! More

I cannot say enough about Lexington Toyota. You can go to any Toyota dealership but your experience in Lexington will be above and beyond. My first contact was with Pam who pleasantly directed You can go to any Toyota dealership but your experience in Lexington will be above and beyond. My first contact was with Pam who pleasantly directed my call. You can always tell the culture of a company by their front desk staff and how they treat their customers. I was looking for a Toyota Cross that had been very hard to track down to test drive. I was directed to Tim who told me that he actually had one in stock. I made an appointment to check it out right away. When I went to test drive the car Tim greeted me warmly and answered all my questions. I fell in love with the car and ordered it. I was told it should be in about a month. True to his word it came in on time. In between that time Tim responded to all my emails in a timely manner. On the day of pickup Tim was there with a smile and excited for me to take possession of my car. He introduced me to Harley who walked me through my finances in a very friendly way. I had brought my dog with me and he was loved upon by the staff and Mary who kindly went back upstairs to her office to get him some treats. I was then directed to Nick whose job it was to walk me through all the details of my car. This in my opinion is no easy task because of all the new technology that is out there. He was patient and very informative. We had a few laughs. Lexington Toyota has what is called "a second look" where you can make an appointment after you have gotten the chance to familiarize yourself with your car for them to answer any questions you have in more detail. I hold customer service to be one of the most important parts of a company and how a company treats its employees. Lexington values both. From the people I directly came into contact with to the rest of the staff everyone seemed happy to be working there. I found everyone there friendly, knowledgeable, courteous and helpful. Lexington Toyota is the gold standard and I would highly recommend them. More

It was a great experience to work with Timothy Daley during our purchase of a new 2022 Toyota Rav4 Hybrid. The communications have always been responded quickly. I really appreciate the transparency of during our purchase of a new 2022 Toyota Rav4 Hybrid. The communications have always been responded quickly. I really appreciate the transparency of how the team conducts business. Their integrity on car price, car availability, and finance is truly admirable, especially during a time that the supply chain is in turmoil. The different departments in the dealership work coherently. Definitely recommended. More

Didn't try to upsell us on anything. Friendly and informative service from Joel Hanley. Friendly and informative service from Joel Hanley. More

Bought a new Rav4 Hybrid. I had done some test drives elsewhere so I started online and of all the dealerships I contacted, Tim was the most immediately responsive and direct I had done some test drives elsewhere so I started online and of all the dealerships I contacted, Tim was the most immediately responsive and direct in answering my questions. Because of this it was easy to make the next step and run over, agree to purchase and return for scheduled pickup, which was also efficient and informative. More

Joel Hanley was our sales rep. for acquiring our new Toyota RAV4. Joel was always spot on every step of the way by informing us on the impending arrival status & afterwards upon a for acquiring our new Toyota RAV4. Joel was always spot on every step of the way by informing us on the impending arrival status & afterwards upon arrival, taking the time to get us aclimated to all the options and their functions, Overall it was such a seemless & pleasant experience acquiring our RAV4. Joel Hanley will be our go to sales rep. in the future. More

Timothy Daley and everybody in Lexington Toyota are super great to work with. I bought one new RAV4 in JULY. There is absolutely no any markup. This is very not easy in present marketing. I want to recommend great to work with. I bought one new RAV4 in JULY. There is absolutely no any markup. This is very not easy in present marketing. I want to recommend Lexington Toyota to everyon who will buy a vehicle. I think Lexington Toyota will give you a excellent experience just like me. More

I worked with Timothy Daley and it was a great experience. I have to say Lexington Toyota is the last credible and sincere dealership left in the state of MA. I literally emailed and got experience. I have to say Lexington Toyota is the last credible and sincere dealership left in the state of MA. I literally emailed and got quotes from 15+ dealerships and only Lexington Toyota was offering a fair and honest deal. I credit the owner with installing those values in the workplace. I definitely see everyone who works their embracing those values. I will totally recommend Lexington Toyota to all my friends. More

Disappointed and feeling taken advantage of. I purchased a used 2015 Tacoma from Lexington Toyota in October 2021. At the time of purchase the truck had 73,984 miles showing on the odometer. I purchased a used 2015 Tacoma from Lexington Toyota in October 2021. At the time of purchase the truck had 73,984 miles showing on the odometer. On January 15, 2022 I brought it to Ira Toyota in Danvers for an oil change (the truck then had 78,956 miles). I was told by Ira Toyota that my truck was over due for brake fluid change and differential fluid change. Ira Toyota told me these items are recommended at 50k miles. Silly me, I made a huge mistake in thinking I was purchasing a vehicle from a trustworthy Toyota Dealer that would not sell me a truck knowing it was over due for service. I was very wrong. I had to pay $543.60 to bring the truck up to the recommended service levels. I feel this should have been completed, or at the very least been communicated to me, before I purchased the truck. When you purchase a truck from a dealer, shouldn't you feel confident that all recommended services have been completed prior to the sale? That was definitely not the case. During my test drive of the truck, I did not get on any highways. It was not until several days after having the truck that I realized when driving at speeds over 70 mph there is a loud whistling noise inside the cab. Ira Toyota told me all of the weather stripping needs to be replaced and there is no guarantee that will fix the problem . That repair is on hold. To make matters much worse...I purchased the truck in October. There was no need to use the Air Conditioner until this Spring. When I did go to use the AC...it did not work!! Add that repair bill to the tally. This past 4th of July weekend, the truck started to overheat. Going back to Ira Toyota tomorrow for another large repair bill. I do not recommend Lexington Toyota to anyone. I have owned several Tacomas over the years and I have never had such a bad experience. Furthermore, and shame on me for this...the Carfax, at the time of purchase indicated the odometer reading was not accurate. The owner of the dealership explained to me it was a mistake and said he would contact Carfax to correct it. Well, once he had my money and I took possession of the truck, he never followed up. There are much better dealers out there. Be wary of this one. More

Friendly knowledgeable staff. Tim was very informative and responsive through out the whole car buying process. Jillian made the delivery process enjoyable and smooth. Would reco Tim was very informative and responsive through out the whole car buying process. Jillian made the delivery process enjoyable and smooth. Would recommend Lexington Toyota. More