Lexus Carlsbad

15,000 mile routine service. All went well, as promised and in a timely manner. All went well, as promised and in a timely manner. More

Dropped car off on a Fri AM for warranty repairs . Expected to get it back around 5 pm on the same day. Late Fri I was told that my car would not be finished until Sat. In spite of me calling 4 di Expected to get it back around 5 pm on the same day. Late Fri I was told that my car would not be finished until Sat. In spite of me calling 4 different times, to check on status while I stayed home all day Sat. waiting for a call to pick up my car, I was not told u til 4 pm Sat that the car was leaking oil and they wanted to keep it until Monday. While I appreciate their concern and the work that was done and the car wash, I was irritated by the lack of information I received. Yes, I had a loner car but I am unhappy about the lack of timely info I received. More

They responded to my inquiry about purchasing my leased vehicle with understanding and offered an acceptable solution. vehicle with understanding and offered an acceptable solution. More

My family and I were out of town in Carlsbad and had to drop in unannounced. This service department bent over backwards to fix our problem. They not only finished the repair, but got us back home on our p drop in unannounced. This service department bent over backwards to fix our problem. They not only finished the repair, but got us back home on our planned schedule. Awesome dealership! More

Good service . Very professional and highly recommended. Thank you so much for your extra miles service Very professional and highly recommended. Thank you so much for your extra miles service More

Tire rotation service required. Received call 2 new tires needed and cost $600. Approved service then received another call recommending alignment for an additional $220. Total cost Received call 2 new tires needed and cost $600. Approved service then received another call recommending alignment for an additional $220. Total cost and recommendations should be presented at the same time. Picked up my car which appeared unwashed (smudged windshield with visible dead bug), blue streak on right side of car and bent front license plate?! When I purchased my Lexus, I was told service exceeds all, told of all the great benefits including car wash. So far my experience with Lexus services have been extremely unorganized, passed around, unclear all with tons of excuses. More

Bernardo did an outstanding job. I did my 30,000 service and before that purchased a new key. He is a good communicator as well as an honest and caring person. I did my 30,000 service and before that purchased a new key. He is a good communicator as well as an honest and caring person. More

Everything about Lexus was amazing from financial to customer service was excellent and nice people customer service was excellent and nice people More

Helpful, friendly staff. They were able to get me a new tire in a timely manner. They were able to get me a new tire in a timely manner. More

Service was performed in timely manner. Staff were welcoming and courteous. Car was immaculately cleaned Staff were welcoming and courteous. Car was immaculately cleaned More