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Lexus Carlsbad

Carlsbad, CA

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rated
690 Reviews
Call Dealership (760) 444-0176
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5444 Paseo Del Norte

Carlsbad, CA

92008

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690 Reviews of Lexus Carlsbad

May 06, 2022

We had the best experience purchasing a car here. Patrick was extremely helpful and professional. More

by MAZYROOBASH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Carr, Cyrus Ghahremani
Report | Print
May 24, 2022 -

Lexus Carlsbad responded

Hello MAZYROOBASH, Thank you kindly for taking the time and giving us 5 stars. We hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 06, 2022

Great customer service. Wonderful lounge and loaner cars. Easy drop off and pick up when service is completed. More

by MYMMBR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Claudin
Report | Print
May 16, 2022 -

Lexus Carlsbad responded

Hi MYMMBR, Thank you for servicing your vehicle with Lexus Carlsbad. Happy to hear that you were able to utilize the lounge and loaner option. Our hopes are that you are provided with a great service experience. We are always looking to improve and take the guest experience to the next level. If you ever have any input, we truly take our guest comments to heart. Lori Smith Customer Care Manager lsmith@lexusescondido.com (760)871-6353

May 06, 2022

Excellent and efficient service. Although we have come to expect excellent service from Toyota and Lexus, the Carlsbad is outstanding. More

by ESMARTIN.PHD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy DelPrado, Haley DeAnda, Aisha Ruiz, Kim Porter
Report | Print
May 24, 2022 -

Lexus Carlsbad responded

Hello ESMARTIN.PHD, Thank you for taking the time and giving us 5 stars and we hope to be able to serve you in the future. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 06, 2022

The service was on time, the staff is friendly, and I have received quality workmanship on every visit More

by NEAL_WARREN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
Report | Print
May 24, 2022 -

Lexus Carlsbad responded

Hello NEAL_WARREN, Thank you for taking the time and giving us 5 stars and we sincerely appreciate you. We look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 06, 2022

My salesperson Patrick Care was great. He was very courteous, knowledgeable, helpful and friendly. He worked with me to make to make the vehicle purchase happen. More

by DGILL00
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Carr
Report | Print
May 24, 2022 -

Lexus Carlsbad responded

Hello DGILL00, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 06, 2022

John Castillo, our service consultant, was very helpful and knowledgeable. He contacted us every day with an update. He is an asset to the Carlsbad Lexus team. More

by ytallis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
Report | Print
May 24, 2022 -

Lexus Carlsbad responded

Hello ytallis, Thank you for taking the time and giving us 5 stars and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 06, 2022

Efficient in and out service and generally knowledgeable people. They unfortunately did not complete all the service requested. More

by bcheimerich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
Report | Print
May 16, 2022 -

Lexus Carlsbad responded

Hi bcheimerich, Thank you for servicing your vehicle with Lexus Carlsbad. Happy that you are able to use words such as efficient and knowledgeable. We do strive to provide an excellent service experience for our guests. I would like to know more about all your services not being completed. Please contact me directly so that we may look into this together. L Smith Customer Care Manager lsmith@lexusescondido.com

May 05, 2022

Setting an appointment was quick and easy. Car was checked in as soon as I got there. Getting a loaner was fast and easy. More

by edtincu
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
Report | Print
May 10, 2022 -

edtincu responded

All good

May 24, 2022 -

Lexus Carlsbad responded

Hello edtincu, Thank you for taking the time and giving us your feedback and 5 stars, we sincerely appreciate you choosing our dealership for your service needs and we look forward to serve you in the future.. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 05, 2022

Customer service in loaner car area were quick professional and extremely friendly. The service to vehicle was completed in a timely manner. More

by allenfam6@msn.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jason Adame, Chris Dressler
Report | Print
May 24, 2022 -

Lexus Carlsbad responded

Hello allenfam6@msn.com, Thank you for taking the time and sending us your feedback and giving us 5 stars, we sincerely appreciate you and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 05, 2022

Friendly service - efficient operation - prices on the upper end but not ridiculous for basic service More

by PONECDJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
Report | Print
May 24, 2022 -

Lexus Carlsbad responded

Hello PONECDJ, Thank you for taking the time and giving us 5 stars. We look forward to be able to serve you in the future. Thank you for choosing us for your service needs. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

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