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Lexus Carlsbad

Carlsbad, CA

4.0
693 Reviews

5444 Paseo Del Norte

Carlsbad, CA

92008

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693 Reviews of Lexus Carlsbad

May 07, 2022

The service advisor explained in details what my car preventative service items should be to keep the car safe. More

by Batman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
May 24, 2022 -

Lexus Carlsbad responded

Hello Batman, Thank you for taking the time and giving us 5 stars, we sincerely appreciate you and we hope to be able to serve you in the future. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 06, 2022

Efficient in and out service and generally knowledgeable people. They unfortunately did not complete all the service requested. More

by bcheimerich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
May 16, 2022 -

Lexus Carlsbad responded

Hi bcheimerich, Thank you for servicing your vehicle with Lexus Carlsbad. Happy that you are able to use words such as efficient and knowledgeable. We do strive to provide an excellent service experience for our guests. I would like to know more about all your services not being completed. Please contact me directly so that we may look into this together. L Smith Customer Care Manager lsmith@lexusescondido.com

May 06, 2022

John Castillo, our service consultant, was very helpful and knowledgeable. He contacted us every day with an update. He is an asset to the Carlsbad Lexus team. More

by ytallis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
May 24, 2022 -

Lexus Carlsbad responded

Hello ytallis, Thank you for taking the time and giving us 5 stars and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 06, 2022

The service was on time, the staff is friendly, and I have received quality workmanship on every visit More

by NEAL_WARREN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
May 24, 2022 -

Lexus Carlsbad responded

Hello NEAL_WARREN, Thank you for taking the time and giving us 5 stars and we sincerely appreciate you. We look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 06, 2022

We had the best experience purchasing a car here. Patrick was extremely helpful and professional. More

by MAZYROOBASH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Carr, Cyrus Ghahremani
May 24, 2022 -

Lexus Carlsbad responded

Hello MAZYROOBASH, Thank you kindly for taking the time and giving us 5 stars. We hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 06, 2022

Ashley was great! Very efficient and friendly! I was able to book my appointment easily online for first time. More

by PAMK756
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Dorschel
May 24, 2022 -

Lexus Carlsbad responded

Hello PAMK756, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 06, 2022

Excellent customer service. Easy drop off and quick loaner car pickup. Good lounge with snacks available sometimes. Service generally good but last time work was not 100%, had t More

by BVSHETTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
May 16, 2022 -

Lexus Carlsbad responded

Hi BVSHETTY, I am sorry to hear that we may have missed a mark somewhere in your last service experience. It sounds like you have been a valued and loyal guest, servicing your vehicle with Lexus Carlsbad. If given the opportunity would appreciate a chance to speak with you directly, it would give me a chance to dive a little deeper. Look forward to hearing from you. Lori Smith Customer Care Manager lsmith@lexuscarlsbad.com (760)871-6353

May 06, 2022

Great customer service. Wonderful lounge and loaner cars. Easy drop off and pick up when service is completed. More

by MYMMBR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Claudin
May 16, 2022 -

Lexus Carlsbad responded

Hi MYMMBR, Thank you for servicing your vehicle with Lexus Carlsbad. Happy to hear that you were able to utilize the lounge and loaner option. Our hopes are that you are provided with a great service experience. We are always looking to improve and take the guest experience to the next level. If you ever have any input, we truly take our guest comments to heart. Lori Smith Customer Care Manager lsmith@lexusescondido.com (760)871-6353

May 06, 2022

Excellent and efficient service. Although we have come to expect excellent service from Toyota and Lexus, the Carlsbad is outstanding. More

by ESMARTIN.PHD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy DelPrado, Haley DeAnda, Aisha Ruiz, Kim Porter
May 24, 2022 -

Lexus Carlsbad responded

Hello ESMARTIN.PHD, Thank you for taking the time and giving us 5 stars and we hope to be able to serve you in the future. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 06, 2022

My salesperson Patrick Care was great. He was very courteous, knowledgeable, helpful and friendly. He worked with me to make to make the vehicle purchase happen. More

by DGILL00
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Carr
May 24, 2022 -

Lexus Carlsbad responded

Hello DGILL00, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

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