Back

Lexus Carlsbad

Carlsbad, CA

4.0
693 Reviews

5444 Paseo Del Norte

Carlsbad, CA

92008

Directions

By Type

693 Reviews of Lexus Carlsbad

May 05, 2022

Best service after sale I’ve experienced! Very helpful and always courteous staff that get the job done on time More

by SMITHB0369
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Dorschel
May 24, 2022 -

Lexus Carlsbad responded

Hello SMITHB0369, Thank you for taking the time and sending us your feedback. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 05, 2022

I've purchase plenty of cars at many different dealerships, but the team at Lexus Carlsbad is world class. I just bought a new Lexus NX and I could not be more then happier. The team made is su More

by dwang
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natasha Rowles, Nathan Banuelos, Cortney Garner
May 24, 2022 -

Lexus Carlsbad responded

Hello dwang, Thank you kindly for giving us 5 stars and your feedback, we sincerely appreciate you. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 24, 2022 -

Lexus Carlsbad responded

Hi dwang, Thank you so much for the great 5 star review! Lori Smith Customer Care Manager wecare@lexusescondido.com

May 05, 2022

I love Lexus of Carlsbad! Great service! Very fast and effortless to get in and get out. More

by sandrazeldes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo, Abigail Bishop, Ryan Claudin, Ashley Dorschel, Chris Dressler, Kim Porter, Lesley Bermingham, Mariangela Corte, Stephanie Lopez, Daniel Ortega
May 24, 2022 -

Lexus Carlsbad responded

Hello sandrazeldes, Thank you for taking the time and giving us 5 stars. We hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 24, 2022 -

Lexus Carlsbad responded

Hello sandrazeldes, We are so happy to hear that your service experience was great. 5 stars are truly appreciated and we look forward to assisting you with your next service visit. Thank you, Lori Smith Customer Care Manager wecare@lexuscarlsbd.com

May 05, 2022

Great location! Great service! Clean facility! Very professional and knowledgeable service advisor. Would recommend to friends More

by YFEI620
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dino Asfour, Ryan Claudin
May 24, 2022 -

Lexus Carlsbad responded

Hello YFEI620, Thank you for taking the time and giving us 5 stars and we look forward to be able to serve you in the future. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 24, 2022 -

Lexus Carlsbad responded

Hi YFE1620, Thank you for sharing that you would recommend us to your friends. The best compliment that we could receive, so appreciate the 5 star review. We look forward to assisting you with your next visit. Thank you, Lori Smith Customer Care Manager wecare@lexuscarlsbad.com

May 05, 2022

Friendly and relaxed experience! No pressure at all and super quick. Definitely would recommend. Thank you! More

by RICKTORRES760
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Smith, Nathan Banuelos, Cortney Garner, Aisha Ruiz, Ray Heinrich
May 24, 2022 -

Lexus Carlsbad responded

Hello RICKTORRES760, Thank you for taking the time and giving us 5 stars, we sincerely appreciate you and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 05, 2022

Friendly service - efficient operation - prices on the upper end but not ridiculous for basic service More

by PONECDJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
May 24, 2022 -

Lexus Carlsbad responded

Hello PONECDJ, Thank you for taking the time and giving us 5 stars. We look forward to be able to serve you in the future. Thank you for choosing us for your service needs. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 05, 2022

Customer service in loaner car area were quick professional and extremely friendly. The service to vehicle was completed in a timely manner. More

by allenfam6@msn.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jason Adame, Chris Dressler
May 24, 2022 -

Lexus Carlsbad responded

Hello allenfam6@msn.com, Thank you for taking the time and sending us your feedback and giving us 5 stars, we sincerely appreciate you and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 05, 2022

Good experience, no price haggling. Would definitely buy again from Mr. David Carrillo. 05/5/2022. More

by P_ROSALES89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Carillo
May 24, 2022 -

Lexus Carlsbad responded

Hello P_ROSALES89, Thank you for taking the time and giving us 5 stars and your feedback. Congratulations and thank you for doing business with us and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 05, 2022

The service department has gone downhill since Covid. Their prices continue to go up and their service level is declining. I have been coming to the service center for 12 years, and have had more problem More

by Jennifer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Dressler
May 16, 2022 -

Lexus Carlsbad responded

Hi Jennifer, I am so sorry to hear that the service experience provided did not meet your expectations. Customer satisfaction is our top priority and clearly that wasn't demonstrated to you. I would love to regain your trust and also understand how frustrated you must be. Our loyal guests mean the word to us, please reach out to me directly. Would love an opportunity to look into your experience further. Lori Smith Customer Care Manager lsmith@lexusescondido.com (760)871-6353

May 05, 2022

Setting an appointment was quick and easy. Car was checked in as soon as I got there. Getting a loaner was fast and easy. More

by edtincu
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
May 10, 2022 -

edtincu responded

All good

May 24, 2022 -

Lexus Carlsbad responded

Hello edtincu, Thank you for taking the time and giving us your feedback and 5 stars, we sincerely appreciate you choosing our dealership for your service needs and we look forward to serve you in the future.. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

...
7
...