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Lexus Carlsbad

Carlsbad, CA

4.0
693 Reviews
Call Dealership (760) 444-0176
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5444 Paseo Del Norte

Carlsbad, CA

92008

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693 Reviews of Lexus Carlsbad

May 02, 2022

I was overcharged for labor o could have easily completed myself. I went to the dealer to complain. I was given no answer and have not heard from anyone for about two weeks. I will never do business with thi More

by stustreem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
It was the service manager, I don’t remember his name
Report | Print
May 16, 2022 -

Lexus Carlsbad responded

Dear stustreem, Thank you for your response, we take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration that you have experienced recently. Your time is valuable and we appreciate that. If given the opportunity would like a chance to connect with you and look into your concerns further. Lori Smith Customer Care Manager lsmith@lexuscarlsbad.com (760)871-6353

May 02, 2022

Professional, courteous, thorough, and they listened and provided good guidance. Good inventory considering these challenging times. And love the new ride! Thanks Lexus Carlsbad! More

by MARKMCC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Kiner, Aisha Ruiz
Report | Print
May 24, 2022 -

Lexus Carlsbad responded

Hello MARKMCC, Thank you for taking the time and giving us 5 stars and congratulations on your new ride, we sincerely appreciate you doing business with us and we look forward to be able to serve you in the future as well. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 01, 2022

Very knowledgeable service staff. Customer oriented environment. Complete work on time and communicate all needs. More

by NORMWJONES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter
Report | Print
May 24, 2022 -

Lexus Carlsbad responded

Hello NORMWJONES, Thank you for taking the time and giving us your feedback. We are happy to know that our team here is professional and courteous and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 01, 2022

Always good and knowledgeable service. everyone professional and kind. I don’t appreciate this 15 word minimum though !!! More

by drlmelendez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
Report | Print
May 24, 2022 -

Lexus Carlsbad responded

Hello drlmelendez, Thank you for taking the time and sending us your feedback. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 30, 2022

Service was good. Loaner vehicle had sputum on center of steering wheel and instrument cluster. Dirty windows. I was charged for gas when I had already replaced the ga More

by MARK.ADAMS440
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
Report | Print
May 16, 2022 -

Lexus Carlsbad responded

Hi MARK.ADAMS440, My apologies for the presentation of the loaner vehicle that you received during your service with us. Your comments are not taken lightly and will definitely be addressed with our Management Team. If you have not addressed the gas as of yet, please reach out to me directly and I will be happy to look into this. We do value our guest's opinions and are always looking to improve. Lori Smith Customer Care Manager lsmith@lexuscarlsbad.com (760)871-6353

April 30, 2022

Efficient, precise, and Professional. Kept me informed, and offered a loaner vehicle if I thought I would need one. Check out was simple, and my vehicle was washed and available within mi More

by 2ALOHA57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hillery
Report | Print
May 24, 2022 -

Lexus Carlsbad responded

Hello 2ALOHA57, Thank you for taking the time and giving us 5 stars, we sincerely appreciate you and look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 30, 2022

Great service, the entire staff, from management, to sales,to service department, to those who wash the vehicles, very professional in every way. More

by MSMAGGIE.EEG60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Smith, Walid Doumit, Aisha Ruiz, Abigail Bishop, Ashley Dorschel, Litzy Cadena, Patricia Kelly
Report | Print
May 24, 2022 -

Lexus Carlsbad responded

Hello MSMAGGIE.EEG60, Thank you kindly for giving us 5 stars and your positive feedback, we sincerely appreciate you doing business with us and we look forward to be able to serve you in the future Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 24, 2022 -

MSMAGGIE.EEG60 responded

Abigail Bishop was very helpful, responsive, and professional in helping me. I would definitely give her 5 stars and would work with her again! Thanks Abigail!!

April 30, 2022

My car is not good. The GPS system is very poor. I would like a rebate of 6 thousand dollars poor quality ! More

by BILL@CORDONNIER.COM
Recommend Dealer
Yes
Employees Worked With
Lori Smith, Dino Asfour, Abigail Bishop
Report | Print
May 24, 2022 -

Lexus Carlsbad responded

Hello BILL@CORDONNIER.COM, Thank you for taking the time and giving us 5 stars. Have a wonderful day. If you have any other questions, please reach out to me. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 29, 2022

They are very people oriented and also very efficient. Ashley was especially helpful and quickly got a function in the navigation system working for me. More

by ONHARR55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Dorschel
Report | Print
May 24, 2022 -

Lexus Carlsbad responded

Hello ONHARR55, Thank you kindly for taking the time and giving us 5 stars. We sincerely appreciate you doing business with us and we look forward to being able to serve you in the future. Have a wonderful day, Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 29, 2022

Always treated with white glove experience. No complaints! Ashley our service advisor is very thorough and honest. More

by liz.dillon27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Dorschel
Report | Print
May 24, 2022 -

Lexus Carlsbad responded

Hello liz.dillon27, Thank you for taking the time and giving us 5 stars, we sincerely appreciate you and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith Customer Relations Manager, wecare@lexusescondido.com

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