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Lexus Carlsbad

Carlsbad, CA

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690 Reviews

5444 Paseo Del Norte

Carlsbad, CA

92008

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690 Reviews of Lexus Carlsbad

May 01, 2022

Very knowledgeable service staff. Customer oriented environment. Complete work on time and communicate all needs. More

by NORMWJONES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter
May 24, 2022 -

Lexus Carlsbad responded

Hello NORMWJONES, Thank you for taking the time and giving us your feedback. We are happy to know that our team here is professional and courteous and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 30, 2022

Efficient, precise, and Professional. Kept me informed, and offered a loaner vehicle if I thought I would need one. Check out was simple, and my vehicle was washed and available within mi More

by 2ALOHA57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hillery
May 24, 2022 -

Lexus Carlsbad responded

Hello 2ALOHA57, Thank you for taking the time and giving us 5 stars, we sincerely appreciate you and look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 30, 2022

Great service, the entire staff, from management, to sales,to service department, to those who wash the vehicles, very professional in every way. More

by MSMAGGIE.EEG60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Smith, Walid Doumit, Aisha Ruiz, Abigail Bishop, Ashley Dorschel, Litzy Cadena, Patricia Kelly
May 24, 2022 -

Lexus Carlsbad responded

Hello MSMAGGIE.EEG60, Thank you kindly for giving us 5 stars and your positive feedback, we sincerely appreciate you doing business with us and we look forward to be able to serve you in the future Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 24, 2022 -

MSMAGGIE.EEG60 responded

Abigail Bishop was very helpful, responsive, and professional in helping me. I would definitely give her 5 stars and would work with her again! Thanks Abigail!!

April 30, 2022

Service was good. Loaner vehicle had sputum on center of steering wheel and instrument cluster. Dirty windows. I was charged for gas when I had already replaced the ga More

by MARK.ADAMS440
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
May 16, 2022 -

Lexus Carlsbad responded

Hi MARK.ADAMS440, My apologies for the presentation of the loaner vehicle that you received during your service with us. Your comments are not taken lightly and will definitely be addressed with our Management Team. If you have not addressed the gas as of yet, please reach out to me directly and I will be happy to look into this. We do value our guest's opinions and are always looking to improve. Lori Smith Customer Care Manager lsmith@lexuscarlsbad.com (760)871-6353

April 30, 2022

My car is not good. The GPS system is very poor. I would like a rebate of 6 thousand dollars poor quality ! More

by BILL@CORDONNIER.COM
Recommend Dealer
Yes
Employees Worked With
Lori Smith, Dino Asfour, Abigail Bishop
May 24, 2022 -

Lexus Carlsbad responded

Hello BILL@CORDONNIER.COM, Thank you for taking the time and giving us 5 stars. Have a wonderful day. If you have any other questions, please reach out to me. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 29, 2022

Always treated with white glove experience. No complaints! Ashley our service advisor is very thorough and honest. More

by liz.dillon27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Dorschel
May 24, 2022 -

Lexus Carlsbad responded

Hello liz.dillon27, Thank you for taking the time and giving us 5 stars, we sincerely appreciate you and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith Customer Relations Manager, wecare@lexusescondido.com

April 29, 2022

Lexus always delivers a high standard of service and your employees are all very helpful and friendly My personal experience with Mr Bernardo Dewes Service Consultant is he goes above and beyoud to make me More

by JBORG530
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr Bernard Dewes, Lesley Bermingham
May 24, 2022 -

Lexus Carlsbad responded

hello JBORG530, Thank you for giving us 5 stars and for choosing us for your service needs, We are happy to know that our team is professional and helpful and we look forward to be able to serve you in the future as well. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 29, 2022

They are very people oriented and also very efficient. Ashley was especially helpful and quickly got a function in the navigation system working for me. More

by ONHARR55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Dorschel
May 24, 2022 -

Lexus Carlsbad responded

Hello ONHARR55, Thank you kindly for taking the time and giving us 5 stars. We sincerely appreciate you doing business with us and we look forward to being able to serve you in the future. Have a wonderful day, Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 28, 2022

Awesome service! The staff is friendly, and helpful. They always take good care of me. More

by amycrawfordjones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter
May 24, 2022 -

Lexus Carlsbad responded

Hello amycrawfordjones, Thank you for taking the time and giving us 5 stars. Have a wonderful day ad thank you for choosing our dealership for your service needs. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 28, 2022

Personnel here at Lexus Carlsbad are helpful and responsive to customer’s needs. Nice waiting area a big plus. More

by DCOOMBER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
May 24, 2022 -

Lexus Carlsbad responded

Hello DCOOMBER, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we look forward to seeing you on your next visit. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

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