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Lexus Carlsbad

Carlsbad, CA

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690 Reviews
Call Dealership (760) 444-0176
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5444 Paseo Del Norte

Carlsbad, CA

92008

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690 Reviews of Lexus Carlsbad

April 28, 2022

Bernardo was very helpful with the service I sometimes question whether the mechanics are adding unnecessary repairs. More

by greg.norton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernardo - Service was very helpful.
Report | Print
May 16, 2022 -

Lexus Carlsbad responded

Hi greg.norton, My apologies if we have somehow left you with any doubt of our intentions. Our goal at Lexus Carlsbad is to build meaningful and trusting relationships with our guest's. If given the opportunity would appreciate a chance to speak with you regarding your concerns in further detail. Lori Smith Customer Care Manager lsmith@lexuscarlsbad.com

April 28, 2022

Everyone was very friendly and accommodating. . abbey and Mary were great and helpful. They went out of their way to help. More

by Nomedel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop, Mariangela Corte
Report | Print
May 24, 2022 -

Lexus Carlsbad responded

Hello Nomedel, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we hope to be able to serve you in the future as well. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 28, 2022

Friendly customer service representatives, on time service, easy process Regarding the loaner car while my car was in for service. More

by dconklin1733
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
Report | Print
May 24, 2022 -

Lexus Carlsbad responded

Hello dconklin1733, Thank you for taking the time and giving us 5 stars. We hope to be able to serve you in the future. Have a great day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 27, 2022

Very friendly staff. Easy to make an appointment. Always provide a loaner Lexus to use. More

by ANDY.DENIGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
Report | Print
May 24, 2022 -

Lexus Carlsbad responded

Hello ANDY.DENIGER, Thank you for taking the time and sending us your feedback and giving us 5 stars. We look forward to seeing you on your next visit. Have a wonderful day, Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 25, 2022

Very friendly and gave me an accurate eta for when the car would be ready. More

by CAVALLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lesley Bermingham
Report | Print
May 24, 2022 -

Lexus Carlsbad responded

Hello Cavallin, Thank you for taking the time and giving us 5 stars. We look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 25, 2022

Great and professional service will consider driving the extra miles for my convenience and happiness More

by Nava_cecilia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
Report | Print
May 16, 2022 -

Lexus Carlsbad responded

Hi Nava, So happy to hear that your Service Experience was great and professional, we will take those kind words all day. We strive to provide a great Service experience and build trusting relationships. Please do not hesitate to reach out if there is anything that we may assist you with in the future. Thank you for servicing your vehicle with Lexus Carlsbad. Lori Smith Customer Care Manager lsmith@lexuscarlsbad.com

April 24, 2022

Excellent knowledge of Lexus models by Walid Doumit. Very professional and caring person! I would go back again. Finance manager, Cyrus Ghahremani also a pro. More

by JOESARNECKY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walid Doumit, Cyrus Ghahremani
Report | Print
May 24, 2022 -

Lexus Carlsbad responded

Hello JOESARNECKY, Thank you for taking the time and giving us 5 stars. Congratulations and thank you for doing business with us and we look forward to be able to serve you in the future. Have a great day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 24, 2022

Kim provided excellent service. She’s was friendly, clear and extremely professional. We are completely satisfied with the service provided. More

by LENJUDD07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Carr, Cyrus Ghahremani, Kim Porter
Report | Print
May 24, 2022 -

Lexus Carlsbad responded

Hello LENJUDD07, Thank you for taking the time and giving us 5 stars. We hope to be able to serve you in the future, thank you for choosing our dealership for your service needs, Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 24, 2022

Great experience. They did a great work. They kept my car 2 days and give it to back perfect 👍🏽 More

by jill.irvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter
Report | Print
May 25, 2022 -

Lexus Carlsbad responded

Hello jill.irvin, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager wecare@lexusescondido.com

April 24, 2022

Kim was very helpful and professional she keep us informed relative to the progress of our service More

by brenda23
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Porter
Report | Print
May 24, 2022 -

Lexus Carlsbad responded

Hello brenda23, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful day. Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

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