Lexus Of Highland Park

I live in Chicago, but I'm willing to travel all the way I live in Chicago, but I'm willing to travel all the way to Highland Park because LHP is the best dealer I've ever experienced. From the moment I live in Chicago, but I'm willing to travel all the way to Highland Park because LHP is the best dealer I've ever experienced. From the moment the service advisor greets you until the car is ready, the staff is friendly, helpful and quite knowledgable. The car is always serviced properly, and there is no need to return because something wrong was done. Also, the car is washed on every visit, and a loaner is given the customer whenever it is needed. I am able to view the service area--it is spotless and gives one the confidence that these are professional mechanics. Given that the car is a Lexis, I find the price very reasonable. Often, items are fixed without incurring a charge. I highly recommend LHP. More

We have been buying and servicing Lexus vehicles from Highland Park Lexus since 1993 and are very satisfied with both the Sales and Service Departments. We have never have been as comfortable with any o Highland Park Lexus since 1993 and are very satisfied with both the Sales and Service Departments. We have never have been as comfortable with any other dealer and we have been buying and maintaining autos since the mid-50's. Highland Park Lexus has resolveded any and all issues I have experienced with the multiple vehicles we have bought from them. They even worked with Lexus to replace one vehicle when Lexus was unable to correct a vibration problem. And the car was replaced with teh next year's model, all with no cost me me. More

I've been a loyal customer for 16 Years. I 've worked with just about everyone in the Dealership at one time or another. They have always accomidated me when ever I needed service no questions asked. The with just about everyone in the Dealership at one time or another. They have always accomidated me when ever I needed service no questions asked. They seem to be genuine in there care for the customer and do whatever is right for the customer. Thay provide mye with a loaner and I am asked if I want a fresh Bagel and coffee for the road. Now that's customer service! My sales experience has been the same. I am a 10 Lexus owner and each one has been purchsed from Lexus of Highland Park. I always get a fair deal and again they care! After reading some of the shall we say "unsatisfied" comments here it seems to me some are acting out as a spoiled toddler would. Screaming and kicking because they didn't get there way. I'd love to hear both sides. Everyone there treats me like a king. Maybe that's because treat them with the same respect given. I'll continue to purchase ALL my Lexus from them. Why not? More

Met with the owners son, who apprarently does not know how to use a telephone for any sort of follow-up. He made me feel as if he were doing me a favor. It is apparent that he is not a poeple person. R how to use a telephone for any sort of follow-up. He made me feel as if he were doing me a favor. It is apparent that he is not a poeple person. Rude - I will take my business to another local family dealership! More

I have been a loyal customer for 8 years now and have found Lexus of Highland Park to have always met or exceeded my expectations at every phase of the process. I am always greeted promptly and enthusias found Lexus of Highland Park to have always met or exceeded my expectations at every phase of the process. I am always greeted promptly and enthusiastically. The prices are always fair and competative. Never have I had any trouble getting an appointment almost right away and if the service takes more than an hour, they always provide me with a loaner. When I come to pick up my car, I find it cleaned nicely and all work is explained. A+ More

Had no idea what I wanted so I decided to submit and Internet lead. I was contacted by Nick P (the e-Commerce Manager) within 60 seconds of my submission. He helped guide me through the available make Internet lead. I was contacted by Nick P (the e-Commerce Manager) within 60 seconds of my submission. He helped guide me through the available makes and models of every vehicle in the Lexus line-up. He was easy to talk to and was low pressure and made a test drive appointment for me. When I arrived, I worked with one of Nick P's Sales Associates - Nick G. Nick G. was great, he really knew the vehicle line-up and spend hours reviewing each vehicle's features and benefits. We went on several test drives and Nick G. answered all of my questions. When it came down to price, Nick G. cut to the chase and gave me a great deal on a new 2010 Lexus RX 350! I will recommend this dealer to all of my family and friends and have gone on facebook to spread the good word to all of my online network. This dealership feels like family and I am proud to have purchased a Lexus from Lexus of Highland Park! Roger More

This was by far he best experience I have had with an automotive dealer. The Sales Associate (Jessica Berg) provided up front, open, honest communication throughout the entire process. She provided me automotive dealer. The Sales Associate (Jessica Berg) provided up front, open, honest communication throughout the entire process. She provided me detailed information about the brand, vehicle, dealership and herself all via the Internet. It was a fantastic experience and I have told anyone I know who is even thinking about a vehicle to see Jessica and Jennifer @ Lexus of Highland Park! The Finance experience was easy and straighforward as well. No pressure to purchase unneeded products and or services. All of the documentation was simple and straightfoward. This is a great family owned dealership, where everyone knows your name and treats you as they would a guest in their home! Also, Lexus of Highland Park has women employed at all key aspects of their business. Sales, Finance and Vehicle Delivery are represented here! This is excellent as women do have a place in the automotive business and feel more comfortable dealing with other women in power. Thanks Lexus of Highland Park - my experience was "truly outstanding!" Freddrica Stole More

Dealer told us they parcipated in the CARS aka "Cash for Clunkers" program. We then negotiated and entered into a SIGNED contract (purchase agreement) with us 7/25/09 to purchase a new 2008 Lexux RX 400h. T Clunkers" program. We then negotiated and entered into a SIGNED contract (purchase agreement) with us 7/25/09 to purchase a new 2008 Lexux RX 400h. The contract contained the price of the car, vin number, options included, our down payment and reference to the $4,500 credit our trade in vehicle was permitted. We obtained financing within three business days (because our intrest rate was far better than they could obtain) and told the dealer immediately on receipt on 7/29/09 that we had CASH to complete the transaction. They began ducking our calls on 7/31/09. We thought it very strange that they would turn away a customer with CASH IN HAND! They apparently didn't care if they didn't get our business. On 8/1/09, what may been the last day of the CARS program (for all we knew,) after we told the sales manager we were coming to get our car, they immediately called us back and told us they would NOT give us the car and accept our money unless they FIRST got their money from the govt. They had no idea when that could or woud occur. However, IF we agreed, they would release the car to us on 8/1/09, but ONLY if we agreed to deposit an ADDITIONAL $4,500 in proceeds (representing our govt. credit) which they could keep if they didn't get reimbursed. They told this they were taking this position with the four or five other customers that were participating in the CARS program as we were. We told them their conduct was dishonest and fraudulent and that they were in violation of our contract. No one made them participate in the CARS program. They simply could have told people it was a hassle and they weren't participating. However, they knew the rules of the program and that payment to them would likely be delayed from the govnt. That is no reason to deny a person their car. Given their complete incompetence and thier dishonesty, we told them we would be reporting them to the BBB, Illinois Attorney General Lisa Madigan's office, LEXUS and the CARS Program for fraud, all of which we have done. More

Dealer turned my car away for service after having spent 7K in Wisconsin for a new short engine block. They simply said they would not try to repair my car or offer any information on the diagnostics. Car 7K in Wisconsin for a new short engine block. They simply said they would not try to repair my car or offer any information on the diagnostics. Car is having cylinder misfires. As soon as I asked for repair documentation on how to diagnose error codes 1349, 0300, 0301, 0303, 0305, they simply refused to service my vehicle, closed out the service order and called it a 'legal document.' Granted, the dealership did not do the original repairs but they know they were performed incorrectly and will not help. More