Lexus Of Highland Park

Had no idea what I wanted so I decided to submit and Internet lead. I was contacted by Nick P (the e-Commerce Manager) within 60 seconds of my submission. He helped guide me through the available make Internet lead. I was contacted by Nick P (the e-Commerce Manager) within 60 seconds of my submission. He helped guide me through the available makes and models of every vehicle in the Lexus line-up. He was easy to talk to and was low pressure and made a test drive appointment for me. When I arrived, I worked with one of Nick P's Sales Associates - Nick G. Nick G. was great, he really knew the vehicle line-up and spend hours reviewing each vehicle's features and benefits. We went on several test drives and Nick G. answered all of my questions. When it came down to price, Nick G. cut to the chase and gave me a great deal on a new 2010 Lexus RX 350! I will recommend this dealer to all of my family and friends and have gone on facebook to spread the good word to all of my online network. This dealership feels like family and I am proud to have purchased a Lexus from Lexus of Highland Park! Roger More

This was by far he best experience I have had with an automotive dealer. The Sales Associate (Jessica Berg) provided up front, open, honest communication throughout the entire process. She provided me automotive dealer. The Sales Associate (Jessica Berg) provided up front, open, honest communication throughout the entire process. She provided me detailed information about the brand, vehicle, dealership and herself all via the Internet. It was a fantastic experience and I have told anyone I know who is even thinking about a vehicle to see Jessica and Jennifer @ Lexus of Highland Park! The Finance experience was easy and straighforward as well. No pressure to purchase unneeded products and or services. All of the documentation was simple and straightfoward. This is a great family owned dealership, where everyone knows your name and treats you as they would a guest in their home! Also, Lexus of Highland Park has women employed at all key aspects of their business. Sales, Finance and Vehicle Delivery are represented here! This is excellent as women do have a place in the automotive business and feel more comfortable dealing with other women in power. Thanks Lexus of Highland Park - my experience was "truly outstanding!" Freddrica Stole More

Dealer told us they parcipated in the CARS aka "Cash for Clunkers" program. We then negotiated and entered into a SIGNED contract (purchase agreement) with us 7/25/09 to purchase a new 2008 Lexux RX 400h. T Clunkers" program. We then negotiated and entered into a SIGNED contract (purchase agreement) with us 7/25/09 to purchase a new 2008 Lexux RX 400h. The contract contained the price of the car, vin number, options included, our down payment and reference to the $4,500 credit our trade in vehicle was permitted. We obtained financing within three business days (because our intrest rate was far better than they could obtain) and told the dealer immediately on receipt on 7/29/09 that we had CASH to complete the transaction. They began ducking our calls on 7/31/09. We thought it very strange that they would turn away a customer with CASH IN HAND! They apparently didn't care if they didn't get our business. On 8/1/09, what may been the last day of the CARS program (for all we knew,) after we told the sales manager we were coming to get our car, they immediately called us back and told us they would NOT give us the car and accept our money unless they FIRST got their money from the govt. They had no idea when that could or woud occur. However, IF we agreed, they would release the car to us on 8/1/09, but ONLY if we agreed to deposit an ADDITIONAL $4,500 in proceeds (representing our govt. credit) which they could keep if they didn't get reimbursed. They told this they were taking this position with the four or five other customers that were participating in the CARS program as we were. We told them their conduct was dishonest and fraudulent and that they were in violation of our contract. No one made them participate in the CARS program. They simply could have told people it was a hassle and they weren't participating. However, they knew the rules of the program and that payment to them would likely be delayed from the govnt. That is no reason to deny a person their car. Given their complete incompetence and thier dishonesty, we told them we would be reporting them to the BBB, Illinois Attorney General Lisa Madigan's office, LEXUS and the CARS Program for fraud, all of which we have done. More

Dealer turned my car away for service after having spent 7K in Wisconsin for a new short engine block. They simply said they would not try to repair my car or offer any information on the diagnostics. Car 7K in Wisconsin for a new short engine block. They simply said they would not try to repair my car or offer any information on the diagnostics. Car is having cylinder misfires. As soon as I asked for repair documentation on how to diagnose error codes 1349, 0300, 0301, 0303, 0305, they simply refused to service my vehicle, closed out the service order and called it a 'legal document.' Granted, the dealership did not do the original repairs but they know they were performed incorrectly and will not help. More