Lexus Of Lehigh Valley

Service Lexus of Lehigh Valley is the best dealership I have ever purchased a vehicle from. The sales process with Drew Lowe was extremely smooth and the serv Lexus of Lehigh Valley is the best dealership I have ever purchased a vehicle from. The sales process with Drew Lowe was extremely smooth and the service is just as outstanding. I will be purchasing more vehicles from this dealership in the future. More

Very nice place . Sabestian handle the deal very well . Love the service Sebastian was very courteous efficient and handle the job very well very satisfied would highly recommend this place. Whenever I Love the service Sebastian was very courteous efficient and handle the job very well very satisfied would highly recommend this place. Whenever I need him I can call him anytime of the day . More

Terrible problem after problem. Purchased a certified pre-owned car from their lot and had to replace the alternator, brakes, front calipers, and they didn’t tighten the wheel so it Purchased a certified pre-owned car from their lot and had to replace the alternator, brakes, front calipers, and they didn’t tighten the wheel so it fell off while driving and caused an accident. During one repair, Al Palma said a prior estimate was wrong and the issue did not need to be fixed so without asking me he took that expense and replaced air filter. After two months of back and forth with insurance, my car still isn’t repaired. The manager stated that someone either vandalized my car or tried to steal my wheel and gave up. (That they never took the wheel off for the brake replacement or to inspect the calipers). I could have died when my wheel came off while driving, beware! More

Awesome experience at Lexus of Lehigh Valley Traded in a 2008 Silver Lexus GX 470 for a 2017 Black Lexus RX 350 recently and had a great experience at Lexus of Lehigh Valley. John Delloso was pro Traded in a 2008 Silver Lexus GX 470 for a 2017 Black Lexus RX 350 recently and had a great experience at Lexus of Lehigh Valley. John Delloso was professional with the entire process, attentive to my needs, and transparent about all the details. The manager, Carl, as well as the entire crew were very friendly as well. The atmosphere at Lexus of Lehigh Valley was excellent and I'm glad John had the chance to take me on a tour of the entire dealership. I've been to other dealerships and their websites to search for the best price for the car I wanted and Lexus of Lehigh Valley ended up having the most competitive price even as an non-negotiable dealership. Along with the manufacturer's discount, I saved almost $6,000 on my new car while other dealerships only offered at most $4,500. I also got a good offer on my trade-in which helped in the decision process. Although there were a lot of papers to sign, the process went very smoothly. I will definitely return to Lexus of Lehigh Valley and will definitely recommend to friends and family. Phenomenal experience with John at Lexus of Lehigh Valley. More

Overwhelming Experience! This dealership should be the role model for ALL dealerships. We were in the market for a used Lexus (a larger one), trading in our much loved 2005 ES This dealership should be the role model for ALL dealerships. We were in the market for a used Lexus (a larger one), trading in our much loved 2005 ES330 sedan having 172k miles. As soon as I walked into the dealership I was greeted by sales consultant Yianni Korovesis..and what an appropriate title..."Consultant". He explained what "Proper Pricing" is as well as the advantages of purchasing a Certified Lexus and informed me that he does not work on commission. I had researched their pre-owned inventory, on line, and drove a Lexus CT200h, a Honda Pilot, a Lexus RX350, and an Infinity EX35. He did not pressure me one way or the other, on the make of the vehicle I was considering and was very patient & knowledgeable with each car that I drove. I was given a tour of the facility and was very impressed with how Lexus treats their customers. We purchased the ES330 from a "car outlet". Having been a Lexus owner, I was very partial to purchasing another one, but needed to test drive the other makes to see if any compared to a Lexus....not even close. I was introduced to Victor Deleon (Yianni's Manager) who wanted to know if there was a specific vehicle that I was in the market for and expressed that they were willing to help with any needs/concerns. I had made my mind up to purchase the RX350 (2011). The processing of paperwork was just not there! Yianni drove the car to our home, we signed the paperwork that he brought, he gave me a tutorial on the features of the car, a new battery was put in (there was a problem staring it the day he was delivering), inspection stickers were on the window, he set up our garage door openers, transferred the plates from the ES, the car arrived with a full tank of gas, and he drove away with the ES! Really?! We cannot say enough about this experience with not only the dealership, but with the people. Thank you Yianni & Victor! Tom & Lisa Parkman More

Thanks for taking good care of my Car We bought a Lexus a number of years ago. The whole experience has been great! The care and service of this car has been one of the greatest in ou We bought a Lexus a number of years ago. The whole experience has been great! The care and service of this car has been one of the greatest in our experience dealing with Cars and Service during our lifetime. We have been married more than 50 years. Lois Daday More

Great customer service I purchased a pre-owned 07 Lexus IS AWD; great deal and A-1 service Peter Becker, is an outstanding Lexus representative; great customer service, re I purchased a pre-owned 07 Lexus IS AWD; great deal and A-1 service Peter Becker, is an outstanding Lexus representative; great customer service, respectable and very knowledgeable to answer all question regarding my purchase. Most definitely appreciate the selfless service. More

Had four new tires installed and instructed them to replace the destroyed spare tire with one of the tires that was on the vehicle. Got a flat and went to install the spare and found it was the same d replace the destroyed spare tire with one of the tires that was on the vehicle. Got a flat and went to install the spare and found it was the same destroyed spare that I went into the dealership with. Contacted dealership about prior issue. Dealership responded immediately and resolved problem completely. Would go back based on this experience. More

Took in my 2006 GS300 with an A/C problem in October 2011. It was under extended warranty. They said they fixed it and I put my car up for the winter (RWD), and drove my AWD VW Passat until Spring. T 2011. It was under extended warranty. They said they fixed it and I put my car up for the winter (RWD), and drove my AWD VW Passat until Spring. This summer the A/C failed again, I believe because they made an agreement with the warranty company (Hendrick Autoguard from Hendrick Lexus in Charlotte) to do the bare minimum work. When I took the car back in they wanted to charge me $2400 for Lexus compressor, and $1400 for an aftermarket compressor. The warranty expired June 13. It was July 3, less than 3 weeks. Neither Lehigh Valley Lexus or Hendrick Lexus is willing to take responsibility for poor repairs or a warranty on a car that has less than 90k. The service manager (Jeff Whary) nor the general manager (Carl Hesse) will talk about the issue. I took my car back after contacting Lexus directly. Lexus will make the repairs, but that does not excuse Lexus of Lehigh Valley for arrogance and indifference. More

From start to finish Mike treated me with respect. I highly recommend this dealer and Michael Templeton for your next vehicle. Its a beautiful dealership and I felt like a king when I walked out. highly recommend this dealer and Michael Templeton for your next vehicle. Its a beautiful dealership and I felt like a king when I walked out. More