Lexus Of Sarasota

DEBBIE IS THE GREATEST. SHE IS A TRUE PROFESSIONAL SERVICE REP. SHE IS KIND, PERSONABLE AND HELPFUL. I WOULD HIGHLY RECOMMENED HER FOR ANY POSITION OF LEADERSHIP. SHE IS A PLEASURE TO DO BUSINESS WI SERVICE REP. SHE IS KIND, PERSONABLE AND HELPFUL. I WOULD HIGHLY RECOMMENED HER FOR ANY POSITION OF LEADERSHIP. SHE IS A PLEASURE TO DO BUSINESS WITH AND MAKES ME FEEL LIKE SHE REALLY CARES ABOUT THE SERVICE I RECEIVE. JIM MATSON More

Jack has always been Johny on the spot , When I call he is very nice and professional. He always does what he says sometimes even more than he says. 1. He calls me back with answers within minutes is very nice and professional. He always does what he says sometimes even more than he says. 1. He calls me back with answers within minutes 2. He works his hardest for me always. 3. This is my third Car purchase with Jack in the last 7 years 4. If Jack didn't work for Lexus I would not buy a car from your dealership. 5. Because I trust him and respect him I always seem to return to My trusty Jack Mumaw. 6. I just bought a Mercedes from Jack not because I couldnt buy one from our local dealer but because I truely trust him as a friend. Jacks the Best out on the market today ??????? Gwendolyn H kruse More

My husband and I were not looking to purchase a car when we stopped at Wilde Lexus. I saw a car on the lot that I thought I would be interested in when I was ready to buy, probably later on in the year and we stopped at Wilde Lexus. I saw a car on the lot that I thought I would be interested in when I was ready to buy, probably later on in the year and stopped to take a look at it. Jim Lally came out to talk with us and was very friendly and helpful, answering any questions we had. He was in no way pushy. He seemed genuinely happy to just talk with us and entertain our interest in the car. We left the dealership after test driving the car and talking with Jim, still not totally sure we wanted to consider the purchase. Obviously, we did buy the car and have been very happy with it. Jim and all of the other people we dealt with in making the purchase were terrific. Friendly, courteous, and professional fairly describes our experience. We have had some service issues with the car and Wilde Lexus has dealt with them immediately without hesitation. I have always dealt with Jason Peters in the service department who is really a gem. Wilde Lexus is just that much better having such a true gentleman on their team to deal with their service customers. I can't say enough good about Wilde Lexus. Everyone there has been wonderful and deserves mention by name. Regretably, I can't remember them all. Again, Jim Lally and Jason Peters, you guys rock. Sincerely, Karen L. Green More

I would like to commend Jason, my service manager and Robert, a service tech for the exceptional effort they put into trying to trace down an intermittent starter problem on my '99 Lexus. Robert was exc Robert, a service tech for the exceptional effort they put into trying to trace down an intermittent starter problem on my '99 Lexus. Robert was exceptionally diligent and Jason kept me informed throughout. Kudos to both of them. Dorothy Schmidt More

In the last several years, I have bought 2 cars from Wilde Lexus and have encouraged and assisted my parents to buy another. We are great Lexus fans and have been very impressed by both Lexus and Toyot Wilde Lexus and have encouraged and assisted my parents to buy another. We are great Lexus fans and have been very impressed by both Lexus and Toyota reliability and quality. With one exception, we have always found the Wilde Service Advisors to be helpful, friendly and competent. Our current Service Advisor, Jason Peters is especially outstanding. Despite our very generally very positive with the Wilde Service Advisors, early on in our experience with Wilde, we had some issues with Service Department Management. Since a change in Service Department Management, our experience has been uniformly positive. A service visit to Wilde is a genuinely pleasant experience and the efforts made by Wilde management and staff to make it so are very much appreciated. We plan to continue to do all of our automobile business with Wilde for the foreseeable future. Our only current criticism of Wilde concerns repair prices. Lexus cars are expensive, as is quality service and extras such as loaner cars, etc. So Lexus owners expect and are willing to pay premium prices for service. In some cases however, the price differential between Wilde and other ASE Certified repair shops is extreme. For example, in response to a Wilde online ad, we queried the price for headlight service. The price quote was $154, vs $34 for the same service at Sam's Club. Similarly, brake pads at Wilde cost $500 per axle, several times the price elsewhere. We've had several similar experiences and have reported them on Wilde feedback forms. In summary, if Wilde management could find a way to bring some of these repair costs in line with other providers, Lexus customers would be happy to pay a reasonable premium for the quality service they expect and receive at Wilde and I would have nothing left to criticize! More

Wilde Lexus has been my automotive choice going on over 4 years now. I recently turned in my GX470 and was not planning on staying with Lexus do to a bad sales experience with an employee (who is no longer t years now. I recently turned in my GX470 and was not planning on staying with Lexus do to a bad sales experience with an employee (who is no longer there) but after 10 minutes with Dee Logan, I was in the hands of a great sales associate and signing the lease to my brand new RX. I appreciated Dee's manner and attitude, which was extremely friendly and helpful. She introduced me to Brad (from California) who was equally as enjoyable to work with. Last but not least, Dean in their finance department made my new purchase easy and understandable. I never have filled this type of form out but was so pleased with my recent experience that I thought others should hear about it. More

Back brake light on passenger side was not working, they got me in same day I called, took care of the problem in short order, there was no charge as it was a loose wire and on top of that, they washed and got me in same day I called, took care of the problem in short order, there was no charge as it was a loose wire and on top of that, they washed and cleaned my car.....would highly recommend them to anyone...david rennard, 870 tartan drive, venice florida 34293 More

I just purchased a LS460 Sport. Although this is my fourth Lexus I was having some trouble with the voice command system on the nav. The dealer sent out David who spent the time with me and taught me h fourth Lexus I was having some trouble with the voice command system on the nav. The dealer sent out David who spent the time with me and taught me how to use it. He is very capable and even advised me about some new Apple products that would work in conjunction with my new vehicle. They have exceeded my exspectation on all counts. Great Job!!!!!!!!! More

In 2003 I purchased my first Lexus and was so happy with it that seven years later parting with it was difficult. Now that I am enjoying my new Lexus ES350 I wonder why I didn't get a new one sooner. My it that seven years later parting with it was difficult. Now that I am enjoying my new Lexus ES350 I wonder why I didn't get a new one sooner. My experience at Wilde Lexus of Sarasota was a very positive one. Jack Mumaw and Bradley Smith were not only friendly but most helpful in maryinstructing me in the various functions in the new car. Kudos to Wilde Lexus of Sarasota. More

Two yaers ago, I stopped by the BMW dealer on the same road and left feeling mistreated and ignored. Wilde Lexus just happened to be on my way home, so I made a second stop just to see what they had to of road and left feeling mistreated and ignored. Wilde Lexus just happened to be on my way home, so I made a second stop just to see what they had to offer. I ended up driving a 2008 Lexus IS250 off the showroom floor! The reason...customer service and willingness to find the right deal. Well, I was back at the dealership today for routine service and took a minute to check out the new models. Once again, I ended up leaving with a new IS250. The reason..customer service and the right deal. Everyone from my sales associate Alex, to the finance associate Frank and the manager Chuck went out of their way to assist (and not pressure) me. And I can't forget Charles, my service associate, who makes bringing my car for in for service as simple as can be. I can't say enough about this dealership! From the moment you walk in the door, you feel welcomed and the entire team works with you to make sure your needs are met in a courteous and productive manner. Yet, you will never feel pressured or pushed. It is for this reason that I keep coming back to this dealership and will continue to to do so! Mary Beth Slane Sarasota, FL More