Lexus Of Sarasota - Service Center

Roberto Castrodad was my Advisor. He was EXCELLENT. A lot of times in the past, I have had issues with feeling like my car wasn’t handled with care and not the best customer service- He was EXCELLENT. A lot of times in the past, I have had issues with feeling like my car wasn’t handled with care and not the best customer service- that changed when my Lexus had a unforseen issue with the Ebrake. I brought the car in and within less than 30 minutes, I was in a loaner, warranty confirmed and advised on next steps and a plan. He checked in with me through the time they had my car to make sure I knew what was going on and very quickly responsive to me when I had questions about anything. I’m VERY impressed with the customer service that he showed me and my car feels great again. My Lexus and I thank you for the time and service you provided us. Customer for life. More

Since a routine service at 5500 miles, my gas gauge has been faulty. I went 188 miles and when I tried to put gas in the car, it only allowed me to add 2gallons. This suggests I was getting 94 miles to t been faulty. I went 188 miles and when I tried to put gas in the car, it only allowed me to add 2gallons. This suggests I was getting 94 miles to the gallon which is impossible. I called when this happened and was told to bring the car in. When I got there last Saturday, they wouldn’t even look at my car. Then I called last Minday to schedule a service and was scheduled for 3:49 that day. They ran it through the computer and said it was fine. No one would believe me when I said it wasn’t or could explain the gas mileage I got. So I am driving a car that will probably strand me somewhere. More

I've owned lexus since 1990. Jason is the BEST. Car washes could be improved. Jason is the BEST. Car washes could be improved. More

Staff was polite, courteous and professional. They happily answered any questions that I asked. Service was done in a timely fashion. They happily answered any questions that I asked. Service was done in a timely fashion. More

Lisa was wonderful with the details and very friendly. I’ve been helped by her before and was happy to be served by her again. Tom I’ve been helped by her before and was happy to be served by her again. Tom More

Great experience. I like the short video that showed and explained what work needed to be completed. I like the short video that showed and explained what work needed to be completed. More

Tim was great and the service I got was exactly what I asked for, but I had to wait 30 min to drop off my vehicle for service. asked for, but I had to wait 30 min to drop off my vehicle for service. More

Efficient, customer friendly and focused, service reps prepared to answer questions or find answers, always willing to help. prepared to answer questions or find answers, always willing to help. More

Polite, professional, prompt service. The work quality appears to be perfect. I highly recommend this dealership. The work quality appears to be perfect. I highly recommend this dealership. More

The service at Sarasota Lexus was excellent. I resent the fact that, if after given five stars that you expect me to write a minimum of 15 words. Period. I resent the fact that, if after given five stars that you expect me to write a minimum of 15 words. Period. More