Lexus Of Sarasota - Service Center

THE BEST! ! Lisa, Kip and Jason are exceptional at problem resolution. Very much appreciated. Thanks. ! Lisa, Kip and Jason are exceptional at problem resolution. Very much appreciated. Thanks. More

Service performed without prior approval Didn’t accept prior dealer ownership specials At least could’ve done it once. Positive-wrong charges taken off prior dealer ownership specials At least could’ve done it once. Positive-wrong charges taken off More

After my 1st service I had 2 issues due to the technician not returning my car settings back to where I had them. They turned off my windshield wipers off and it began to rain on my way home which resulted i not returning my car settings back to where I had them. They turned off my windshield wipers off and it began to rain on my way home which resulted in returning back to the dealership. They rotated my tires and I assumed they checked the air pressure. Two are at 35 and two are at 37. Shouldn’t they all be the same? Very disappointed. More

The dealership is very different now that it has been purchased. Many long term employees have been fired. Jadon is a fabulous person he is very knowledgeable kind cares about his clients. Not sure new o purchased. Many long term employees have been fired. Jadon is a fabulous person he is very knowledgeable kind cares about his clients. Not sure new owners are as good. The owners reputation is not good More

Always get excellent service with Jason. The little video the tech made is a nice addition The little video the tech made is a nice addition More

The service was excellent. I have been a customer for almost 15 years and have always been satisfied. I have been a customer for almost 15 years and have always been satisfied. More

The service center installed a ZLZ package in one day. Very fast and a great job. Furthermore, I noticed that the headlight washer cover was missing after I left dealership. Roberto asked no questions Very fast and a great job. Furthermore, I noticed that the headlight washer cover was missing after I left dealership. Roberto asked no questions and immediately sent me the correct replacement part. The ZLZ package that was installed had been on back order for over two years. Once the dealership was under new management, the parts were procured and immediately installed. Loaner car, too! Great job! Thanks! More

Great customer service communication is excellent as well. Jason is great at his job and a pleasure to deal with. well. Jason is great at his job and a pleasure to deal with. More

Excellent service by Jason! He is polite knowledgeable. He does more than expected of him! The car wash person did not clean the inside windshield. He is polite knowledgeable. He does more than expected of him! The car wash person did not clean the inside windshield. More

Jason is very effective in his role. I have confidence in what he says and what he does. I have confidence in what he says and what he does. More