Lexus San Diego

PLEASE ASK FOR RANDY AND KEITH, you won't be disappointed!! I never expected to be purchasing a brand-new vehicle, especially with today's interest rates. Unfortunately 9 year old Toyota Cam disappointed!! I never expected to be purchasing a brand-new vehicle, especially with today's interest rates. Unfortunately 9 year old Toyota Camry unexpectedly gave out, and the cost of replacing the transmission was practically equivalent to putting a down payment toward a new car. Since I needed something reliable to get to work, I decided it was time for an upgrade. Having had a negative car-buying experience nine years ago, I was admittedly apprehensive about visiting another dealership. Thankfully, I was paired with Randy, and I couldn't have asked for a better experience! From our very first interaction, Randy made me feel comfortable. It felt less like a business transaction and more like a genuine, family style interaction. I had my heart set on a compact luxury SUV, and after a few attempts, third time was the charm! I finally got the exact exterior color, model, and interior combination I wanted. I drove away in my brand-new Lexus NX 350 F SPORT with all the bells and whistles! As a woman purchasing a vehicle, there's sometimes a concern about being taken advantage of or pressured into unnecessary upgrades. That was never my experience with Randy. He patiently explained everything from start to finish, making sure I understood my options. He prioritized what mattered to me: reliability, dependability, long-term value, and staying within my budget. Despite today's less than favorable interest rates, he worked hard to find financing that kept my monthly payments manageable. I never felt rushed or pressured. A special shout out to Tyler, the sales manager, who was incredibly welcoming and took the time to introduce himself. I also want to recognize Keith, my finance manager, who made discussing the often uncomfortable topics of budgeting and monthly payments surprisingly easy. He thoroughly explained the financing, warranties, and additional protection options, including the coating and windshield warranty. Even after the purchase, he remained patient and welcoming whenever I called with questions. I never felt like I was bothering him! But what truly earned Lexus San Diego my lifelong business was what happened AFTER the sale. The vehicle I wanted had to be traded from another Lexus dealership in Los Angeles, and unfortunately, a rock struck the hood during transportation, leaving a deep scratch through multiple layers of paint. I didn't notice it until the day after delivery. I contacted Randy, and without hesitation, he asked me to bring the vehicle in. Lexus San Diego covered the costly paint repair completely complimentary! That level of accountability speaks volumes. They could have easily turned their backs once the paperwork was signed, but instead, they stood behind their customer. I felt so confident in the team that I also invested in protecting my new car with a dash camera, PPF, ceramic coating, door edge guards, and door cup protection. This car is my baby, and I wanted to take care of it from day zero! I felt comfortable making these additional investments because I trusted the team, understood the warranties, and knew they stood behind their products and services. I walked into Lexus San Diego nervous about making such a significant financial decision and walked out with a completely different perspective on the car-buying experience. Randy, Keith, and Tyler made the entire process comfortable, transparent, and enjoyable. If you're considering purchasing a Lexus, I wholeheartedly recommend Lexus San Diego. Ask for Randy! You will be in wonderful hands. Thank you, Randy, Keith, Tyler, and the entire Lexus San Diego team. You didn't just sell me a car; you earned a customer for life! I absolutely love my new NX 350 F SPORT More

Tyler and Keith were professional . Full transparency in pricing and fees. Both are knowledgeable and patient with questions. Excellent test drive answering questions. Full transparency in pricing and fees. Both are knowledgeable and patient with questions. Excellent test drive answering questions. More

I've always been a skeptic when it came to dealerships and preferred to buy private party, but Lexus San Diego completely changed my perspective. I had a great experience buying a used 2023 Chrysler Pacif and preferred to buy private party, but Lexus San Diego completely changed my perspective. I had a great experience buying a used 2023 Chrysler Pacifica Hybrid from them, and my salesperson, Nebil, was fantastic! I spoke with him by phone the day before driving in from LA. He immediately sent over the additional pictures I requested and made sure the plug-in hybrid was fully charged for my arrival the next morning. During the test drive, I noticed a pretty obvious mechanical issue that I don't think the trade-in inspection team had passed along to Nebil. While I'd normally deduct a star for an oversight like that, the way they handled a separate situation later on earned them a full 5 stars. After the test drive, Nebil explained the available protection packages transparently, but when I declined, he didn't subject me to hours of high-pressure upsells. Having sworn off dealerships a decade ago due to aggressive sales tactics, this was incredibly refreshing. Afterward, Nebil took me upstairs to finish the paperwork. I can't recall the financial advisor's name, but they were incredibly patient, thoroughly explained every document, and gave me all the time I needed to read what I was signing. The final part of my experience is what truly earned Lexus San Diego that 5th star back. I firmly believe that how a company corrects a mistake shows their true core values. After I had already driven the van back to LA and my "3-day right to return" window had closed, I noticed a clerical error on my contract that I can't believe I originally overlooked. When I brought the discrepancy to their attention, they promptly corrected it. Even though the correction was not in their financial favor, they didn't hesitate for a second to make things right. This speaks volumes about the dealership's morals, and it is exactly how you earn a customer for life. Quite frankly, I'm glad the clerical error happened because it proved to me that Lexus San Diego is a business I can genuinely trust. More

They are the greatest… that’s why I bought my second Lexus with them. Very professional and patien…t five stars for sure! Lexus with them. Very professional and patien…t five stars for sure! More

Excellent process from beginning to end. Kando took great care of us. I drove away very satisfied with my purchases. Kando took great care of us. I drove away very satisfied with my purchases. More

Randy was great to work with since day one. Followed up my decision purchasing the vehicle every step and helped me along the way to get the best deal. Highly recommend getting your new car in Followed up my decision purchasing the vehicle every step and helped me along the way to get the best deal. Highly recommend getting your new car in Lexus San Diego More

Highly recommend for anyone want to buy Lexus . All staff very friendly, very good services . Lexus San Diego is the best place to buy a new car . All staff very friendly, very good services . Lexus San Diego is the best place to buy a new car . More

Very pleased with the experience at this dealership. Received amazing customer service from Jadon and Michael. I would highly them if you’re looking into getting a new vehicle from Lexus. Received amazing customer service from Jadon and Michael. I would highly them if you’re looking into getting a new vehicle from Lexus. More

This is my first Lexus. It was a positive experience and everything went smoothly. Mikhael in finance was very informative and took the time to answer my questions. It was a positive experience and everything went smoothly. Mikhael in finance was very informative and took the time to answer my questions. More

I had a very positive experience purchasing my new Lexus at SD Lexus last month. Jonah Goldstein, Sales Consultant, facilitated the process for me in a professional, helpful and efficient manner. I did not at SD Lexus last month. Jonah Goldstein, Sales Consultant, facilitated the process for me in a professional, helpful and efficient manner. I did not feel under pressure from him but he instilled confidence that he would find the exact car I wanted. And he did! Thank you to Jonah and also Mikael from the Finance Dept. They were a great team to work with. More