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Lexus San Diego

San Diego, CA

4.9
1,318 Reviews

4970 Kearny Mesa Rd

San Diego, CA

92111

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1,318 Reviews of Lexus San Diego

April 28, 2021

Outstanding job to Michael Cain who is very accomodating and always give excellent service. Quality of service for the maintenance is great. Staff knows their job. Well done ! More

by Maria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cain
Apr 29, 2021 -

Lexus San Diego responded

We are pleased to learn you had such a positive experience with us, Maria! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

April 28, 2021

Always helpful and a pleasure to work with. Had a family emergency and when I went to pick up my car they helped get me on my way. More

by Sporty IS300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Caine , Sean Weaver
Apr 29, 2021 -

Lexus San Diego responded

Hi there, At Lexus San Diego we would like to thank you for your five star review. We strive to create a customer driven experience, therefore we are delighted to hear about your most recent visit. We are pleased that we were able to help. Thank you for choosing Lexus San Diego and we hope to continue to assist with all your future automotive needs.

April 21, 2021

The new set up due to covid was great. It made the interaction not only safe but faster and more efficient. I really like my advisor Michael Cain. He was friendly and very easy to do business with. More

by Pauline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cain
Apr 22, 2021 -

Lexus San Diego responded

Hi Pauline, thanks for the great feedback for Michael and our team! We're glad to hear you received friendly service. It was a pleasure working with you. We hope to work with you again.

April 17, 2021

My service manager Michael Cain went to all extremes to take care of us. Could not ask for any better service, that is why we actually go to this dealership. Howie & Lois More

by sterntelluride
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cain
Apr 19, 2021 -

Lexus San Diego responded

Howie and Lois, Thank you for the kind review! We appreciate you taking the time to write about your experience working with Michael from our Service Department. Glad he is always willing to go above and beyond to provide the best possible customer service. We look forward to seeing you again at Lexus San Diego!

April 17, 2021

I bring my Lexus in every 5,000 miles for service. I always ask for Andy Amenta. He is courteous, efficient and professional and my experience is quick and easy. My loaner car is ready to go and my own More

by Claudia F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Amenta
Apr 19, 2021 -

Lexus San Diego responded

Claudia, We appreciate you taking the time to write a review and mentioning Andy! We are glad to learn he is always able to make your service experience quick and easy. Thank you for entrusting us with the safety of your Lexus. Please come back and see us for any future service needs.

April 15, 2021

IFor a Lexus dealership which charges a ridiculous amount for maintenance, the facility is remarkably short of creature comforts. No practical tables or workstations for business people. Coffee machine bro More

by jbartlet12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Weaver
April 14, 2021

Great service as usual! Michael Cain always attentive and efficient! Always appreciate use of a loaner. Without that service would not be able to have my car serviced so far from home. More

by cdkatayama
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cain
Apr 16, 2021 -

Lexus San Diego responded

Thank you for such a kind review! We are so thrilled to hear Michael is always there to assist you and provide you with excellent service. Lexus San Diego appreciates your loyal business.

April 14, 2021

Trusted and expeditious service! Don’t go anywhere else. Thank you for the courtesy vehicle! Nothing hidden. Great weekend hours. I will go back. Thanks More

by Rodeldiv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Apr 15, 2021 -

Lexus San Diego responded

Thank you for the positive feedback! We are delighted to know that you had a good sales experience with us at Lexus San Diego, and we look forward to any future visits!

April 07, 2021

Been going over their over 24 years. Hade problem with price of headlight Bulb way over charged but pushed back and got it resolved!! Told them 128.00 for replacement of light bulb was price gauging! More

by dbaker0526
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Apr 08, 2021 -

Lexus San Diego responded

Hello, I appreciate your feedback regarding your experience with our Service Department for your headlight bulb. Given the opportunity, I would like to speak with you about your experience. Please email me at fpierce@penskeautomotive.com. Thank you, Frank Pierce General Manager Lexus San Diego fpierce@penskeautomotive.com

April 07, 2021

Service here is awesome. Everything about the entire process went smoothly, just how it’s been in past. Our service advisor, Andy, is great. Everyone at Lexus San Diego is genuinely friendly! More

by KNEPPER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy
Apr 08, 2021 -

Lexus San Diego responded

Thank you for the wonderful review! We are glad to know that you had a great experience at our Service Department. Please let us know if we can be of any further assistance to you.

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