Lexus Santa Monica

Didn't Disclose Massive Repairs Performed on the Vehicle My wife and I purchased a 2017 used Certified Pre-Owned LX 570 sight unseen. We were moving from Hawaii to Albuquerque, NM and needed a car to drive o My wife and I purchased a 2017 used Certified Pre-Owned LX 570 sight unseen. We were moving from Hawaii to Albuquerque, NM and needed a car to drive our family from CA to NM when we landed. Because of the reputation Lexus and Lexus Certified Pre-Owned vehicles have, we purchased it sight unseen. We landed in CA got a ride from a family member to the Lexus dealership to pick up our new vehicle. Literally walked around the vehicle for one minute, went in and signed papers. Moments later drove it across country. When we got to NM I had to wash the vehicle and this is when the issues arouse. The car had significant repairs to both back and front bumpers (never disclosed). Whoever covered up the issues used a slightly off colored paint, painted over the parking sensors, over spray on the taillights, mud flaps, and luggage protectors. The texture is horrible, when you get underneath the car you can see paint drips from excessive paint. On the front of the car, the same exact issues, paint over the parking sensors, paint on the accent lights and a cracked grill. Lexus of Santa Monica refuses to make this right. They will not cover any of the costs to get it corrected, rather they want me to drive to CA and maybe they will take care of it. I am stuck fitting the bill for something that Lexus should have corrected immediately. This is just the beginning, the windshield wipers were not adjusted correctly and were hotting the windshield pillar, there are massive transmission issues that have creeped up, and the tailgate does not lift automatically. Yes these items can be corrected over warranty, but the underlying story is that the Service Department did not do their jobs or did them extremely poorly. Worst dealership I have ever been to, never never go here. More

Enrique Carvajal has helped me get into 2 Lexus vehicles. My first one was a 2019 ES 300h which I loved. Enrique was there to help me anytime I had a car emergency. Unfortunately after only 7 months of drivi My first one was a 2019 ES 300h which I loved. Enrique was there to help me anytime I had a car emergency. Unfortunately after only 7 months of driving the car, I found it with a tree crashed onto it. It totaled the vehicle. In a state of panic I called Enrique asking if he could get me into another Lexus. He had always been so helpful and generous that I knew I wanted to work with him again. At first I couldn’t get into a car I wanted for the price I wanted but he kept working with me until I found the perfect car for an amazing price. I now have a beautiful black UX 250h. I know I can always count on Enrique with my car and I definitely advice going into Lexus and requesting his name. More

Richard Doherty is a pleasure to work with. He goes the extra mile to take care of me which is one of the main reasons I go directly to Lexus for my services when clearly I could get it for a lot cheaper a extra mile to take care of me which is one of the main reasons I go directly to Lexus for my services when clearly I could get it for a lot cheaper at a third party vendor. It’s all about the service including the convenience of a loaner car. You get what you pay for. My only complaint about Lexus is that their bumpers are the absolute worst. The brackets are so flimsy that the bumper repeatedly gets misaligned when your bumper scrapes the driveway or curb. This and this reason alone is why I will never buy another Lexus. So until this 10 year old car dies on me, I will continue going to their service center. Considering how dependable Lexuses are, it will probably be another decade before I switch to another make/model. More

Excellent Everybody is friendly, the waiting room is excellent, the service was completed reasonably on time. It was just routine six month service and Galindo Everybody is friendly, the waiting room is excellent, the service was completed reasonably on time. It was just routine six month service and Galindo that everything checked out satisfactorily. More

Not pushing into a new car. Comfortable surroundings. Organized. Thorough. Detail oriented. Timely. Have all my history at the customer service fingertips. Costly but coupon oriented. Organized. Thorough. Detail oriented. Timely. Have all my history at the customer service fingertips. Costly but coupon oriented. More

Everyone was very conscientious and nice and they came up to me to help me. Very impressed. I especially was impressed with Enrique. He was so impressed with him to me to help me. Very impressed. I especially was impressed with Enrique. He was so impressed with him More

Quick and friendly service! I came in for my 10,000 mile service and Arsany was wonderful! He was kind and also offered me a loaner vehicle as my car was being serviced. Thanks f I came in for my 10,000 mile service and Arsany was wonderful! He was kind and also offered me a loaner vehicle as my car was being serviced. Thanks for such a great service! More

The team at LA Car guy at Santa Monica Lexus we’re amazing, insightful and created a smooth experience for us! My husband and I love the car and greatly appreciate all of their help! amazing, insightful and created a smooth experience for us! My husband and I love the car and greatly appreciate all of their help! More

Sergio was helpful thorough on top of things and easy and pleasant to deal with! All the info I needed was given and suggestions made pleasant to deal with! All the info I needed was given and suggestions made More

Lexus Service As usual, my service at SM Lexus Service was quick and easy. I used a loaner vehicle which I did not have to wait very long for and felt treated with As usual, my service at SM Lexus Service was quick and easy. I used a loaner vehicle which I did not have to wait very long for and felt treated with great customer service. More