Lexus Santa Monica

Good follow-up and attention. It is very important that you can establish a relationship built on trust and confidence. I left another dealership service department because they l It is very important that you can establish a relationship built on trust and confidence. I left another dealership service department because they lost my confidence in my trust. My experience with Santa Monica Lexus was very good and I look forward to a continuing of building that trust that is so critical when servicing one's car. More

Great Service Brought my car in for its first service. The entire experience was great. Took 10 minutes to get my loaner car, got a call two hours later that my c Brought my car in for its first service. The entire experience was great. Took 10 minutes to get my loaner car, got a call two hours later that my car was ready, returned the loaner and picked up my car----seamless. Armando Cordon was very helpful and efficient. Thank you. More

Great service I couldn't be more pleased with the service at this dealership! David Cuevas was great and made sure my car was well taken care of. I couldn't be more pleased with the service at this dealership! David Cuevas was great and made sure my car was well taken care of. More

Excellent service from David Cuevas Responsive and timely service experience. Good loaner. Quality mechanical work. Discount coupon appreciated. Mr. Cuevas is friendly and reachable. Responsive and timely service experience. Good loaner. Quality mechanical work. Discount coupon appreciated. Mr. Cuevas is friendly and reachable. Overall, the kind of service I expect from Lexus. More

Friendly and sincerely experience this deal that i had with dealership was the forth one . the sales agent is excellent and is knowledgeable about the car .He is professional , friendl this deal that i had with dealership was the forth one . the sales agent is excellent and is knowledgeable about the car .He is professional , friendly, and honest. He delivers his promises an tries to give the best price and terms to his customers. More

George morales Excellent service and attention to detail from George Morales. We are very satisfied with all of the staff at Santa Monica dealership we thank them al Excellent service and attention to detail from George Morales. We are very satisfied with all of the staff at Santa Monica dealership we thank them all sincerely peter and connie goetz More

Very smooth, save a little hiccup Scheduling was a breeze, they were ready for me when I arrived and pickup time was EXACTLY when they said it would be. I was in for routine mainten Scheduling was a breeze, they were ready for me when I arrived and pickup time was EXACTLY when they said it would be. I was in for routine maintenance. Dropped the car off in the a.m. and had to run up to Santa Barbara for a family emergency. I called the service department and was told that they closed at 6:30. No problem. I could make it there and back in time. Then I received a call at 3:00, right on time and I happened to mention that I was in SB and would be there by 6:00. I was told that they closed at 5:00 on Saturday and would not be open again until Monday! And that they left RIGHT as 5:00. I was in town from San Luis Obispo! Well, my daughter drove like Mario Cart through stop and go traffice, using WAZE and we made it there with 2 minutes to spare-so disaster averted. BUT I really think that whoever answers the phone should be more careful about saying what time they close. If I had to stay until Monday I would have missed a day of work and I had clients scheduled. So not good. Otherwise though it was a perfect experience. More

Great experience Along with the stellar service received back in July 2018 when I purchased my car was the same service received when I brought vehicle in for 1st serv Along with the stellar service received back in July 2018 when I purchased my car was the same service received when I brought vehicle in for 1st servicing. This dealership really does everything with class and overall client experience in mind. Richard was through in explaining the process and the time frame it would take. Everything went very well. More

Positive experience Michael Indzheyan was the best car salesperson I ever worked with. He went out of his way to explain everything to me and answer all of my questions. Michael Indzheyan was the best car salesperson I ever worked with. He went out of his way to explain everything to me and answer all of my questions. He was exceptionally friendly and concerned. Joshua Villalobos took the time to show me features on this complicated and sophisticated car. He spent more time helping me in this regard than anyone else at a car dealership from which I have ever purchased a vehicle. More

Pleasant experience Had a nice and pleasant experience with my service writer David Cuevas. My car was ready in the two to two and a half hour window Had a nice and pleasant experience with my service writer David Cuevas. My car was ready in the two to two and a half hour window More