Lexus Santa Monica

What happen to this place! Totally a disappointment I bought my car from Santa Monica Lexus. I have always had excellent service. I moved up north. I had excellent service! I was convinced that know one I bought my car from Santa Monica Lexus. I have always had excellent service. I moved up north. I had excellent service! I was convinced that know one had better service than Lexus... until I return to Santa Monica Lexus’ service center! This place is the absolutely worst! Horrible service! I have so many bad things to say about this place! But what is the point! .... Take my advice Go Some Where Else! This is only one of many problems I had with this place. I had my coils changed on my car... (this is my first visit since I moved back to LA) let me add the service person who originally help me was horrible. Left me standing there... told me he would be right back... and forgot about me.. I had to get out my car and ask for help! 😳 Let me fast forward... I got my car back... 1 month later I needed to get my oil changed.. I was talking to my husband ... I just so happen to pull up on the lever to open the hood cause he wanted to check the oil stick... and the lever was broke! Lexus was the last one with the car .. so I brought back in. They said it was minor and they would reattach it. I waited 15 or so minutes... they said it was fix... I believe them and left.. when I got home my husband ask if it was fixed.. I said... they fix it ... he said....did you check.. I said ....no.. I pull the lever ... it was the same! Nothing done! Ok... I was beyond mad... this Place is a 20 minute drive on the freeway one way.. I called to tell them it wasn’t fixed.. I was told to leave a message on my service person phone cause he was busy... I told The service lady .....I was on the way back.. and I better have someone take care of it cause I was mad as xxxx. My service person told me to calm down... how dare him ... what the xxxx... he should have check my car... wasn’t he the SERVICE PERSON... than do your job and service my car! Ok.Folks GO SOMEWHERE ELSE... This place is Horrible.... I will never come back here... I mean NEVER will come back here.. I am not buying my new car next month in Santa Monica! I hate this place! Oh... did I add... this was one of many problems I had here... But what is the point! ... I will never come back... the service is as good as management! Get it together Santa Monica! No one is going to pay for a luxury car... for you to treat your customers like they don’t matter. 😡 More

Ron Holbrook We have bought all our vehicles from Ron for many years. Deep trust and great service and knowledge. We will continue to rely on him for our auto need We have bought all our vehicles from Ron for many years. Deep trust and great service and knowledge. We will continue to rely on him for our auto needs. More

Service was completed with in the time frame given Recommendations were given as to what other things needed to be taken care of. I was not pressed to get it done NOW but given helpful information as t Recommendations were given as to what other things needed to be taken care of. I was not pressed to get it done NOW but given helpful information as to how long I had to take care of it. Long time customer of Lexus Santa Monica. More

Prompt, clear description of service. Quick follow-through. My only suggestion: Please cease addressing notifications to my husband, Dennis LaZar. He passed away two years ago. The Lexus IS now in my name, My only suggestion: Please cease addressing notifications to my husband, Dennis LaZar. He passed away two years ago. The Lexus IS now in my name, Nancy LaZar. My only surprise: Finding out how much replacing the scratched screen on my dashboard. Having to replace the entire unit cost $1,200+ and that is a shame that just the screen could not be replaced. More

Good experience The process of getting the new car was made very pleasant by staff members at the dealership. Very friendly customer service and "no pressure" attitud The process of getting the new car was made very pleasant by staff members at the dealership. Very friendly customer service and "no pressure" attitude. More

Great service As always everything about the experience at the service department of Lexus Santa Monica is first rate. I was greeted by Richard my Service rep the m As always everything about the experience at the service department of Lexus Santa Monica is first rate. I was greeted by Richard my Service rep the minute I drove in, he dealt with me at his desk very personally and professionally. My car was ready when promised. Who could ask for anything more? More

Kudos to the staff The staff that we worked with were informative and pleasant to work with. Josh, Jasmine, Lamont, and Oscar did an outstanding job. Mary brought us in The staff that we worked with were informative and pleasant to work with. Josh, Jasmine, Lamont, and Oscar did an outstanding job. Mary brought us in!to the dealership through a friends recommendation.. The staff is the reason we completed the transaction in Santa Monica. More

Great Service Richard was attentive helpful offered solutions and provided car service for my convenience. I would work with Richard again at Santa Monica Lexus dea Richard was attentive helpful offered solutions and provided car service for my convenience. I would work with Richard again at Santa Monica Lexus dealership again with pleasure More

Exceptional Customer Service! Enrique Carvajal is an amazing asset to Lexus Santa Monica! He is "guilty" for selling me two Lexus RX350s and provided such amazing service and offer Enrique Carvajal is an amazing asset to Lexus Santa Monica! He is "guilty" for selling me two Lexus RX350s and provided such amazing service and offers I just couldn't resist. I had certain features I wanted in the vehicle and Enrique was nothing but patient and went above and beyond to send me offers and information on potential vehicles that fit my needs. I found the right vehicle at a great deal and Enrique helped Lexus Santa Monica earn my business for a second time! This is my second RX 350 (first was a 2016 and second was a 2018) and Enrique helped me for both leases. I appreciate the attentiveness, reliability and prompt responses, and exceptional customer service I've experienced when dealing with Enrique for both lease transactions. If you are in the market for a Lexus, don't go anywhere else but Santa Monica Lexus and make sure to ask for Enrique! I'm beyond satisfied with his service. He is the reason I returned to Lexus Santa Monica and I will continue to follow him wherever he goes. He's earned my business!! More

Impressive David Curves went above and beyond for me!! There had been a mix up or misunderstanding with my appointment and needs so he did great! Very nice expe David Curves went above and beyond for me!! There had been a mix up or misunderstanding with my appointment and needs so he did great! Very nice experience. A pleasant surprise. Except...My loaner car smelled like a smoker had used it.... and a stinky air freshener to.cover the smell. The car had over 12,000 miles so who knows. I did mention it to staff before and after using the car. Each time I got into the car, it stunk. 😜 More