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Lexus Santa Monica

Santa Monica, CA

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1,309 Reviews

1501 Santa Monica Boulevard

Santa Monica, CA

90404

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1,309 Reviews of Lexus Santa Monica

March 30, 2018

Outstanding service At SM Lexus Patrick Levenson took care of my 6 mo. service and all went extremely well All on time got a loaner car, no charge and they finished the service befor More

by henry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
patrick levenson
Apr 04, 2018 -

Lexus Santa Monica responded

Henry, thank you for taking the time to share your experience. We are pleased to know that our service team has taken such great care of you. Our aim is to give every guest the highest level of customer service and quality. Regards, Lexus Santa Monica Service

March 29, 2018

A great experience at Santa Monica Lexus I am a 12+ year client and have appreciated many different Service representatives. Adriane Marmoleo was exceptional and excellent with her knowledge More

by Larry 123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adriane Marmoleo
Mar 30, 2018 -

Lexus Santa Monica responded

Thank you for your time and for your loyalty over the years. We are delighted to hear that we provided you with exceptional, trusted service! Please let us know when your vehicle is ready for its next service. We look forward to seeing you again! Sincerely, Lexus Santa Monica

March 28, 2018

15K Service Sam was polite and professional. Getting a loaner car was easy. Always a pleasure going to Lexus for service. Would recommend Lexus Santa Monica to More

by Juli42009
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Mar 30, 2018 -

Lexus Santa Monica responded

We look forward to seeing you again when your vehicle is ready for its next service. Feel free to call us with any questions or concerns in the meantime. Sincerely, Lexus Santa Monica

March 26, 2018

Neal Greene is the best! This is my fifth Lexus from Santa Monica Lexus and Neal has helped me with 3 or 4 or those sales. He's always helpful and pleasant. He is patient and More

by gwen0505
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Greene
Mar 27, 2018 -

Lexus Santa Monica responded

Congratulations on Lexus number 5, Gwen! We're honored that you've chosen Neal and our team again and again over the years.

March 26, 2018

Experience at dealership I was very pleased with the professional and courteous treatment which I received at the service department on Wednesday, March 21. More

by Mkb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Enrique Carvajal
Mar 27, 2018 -

Lexus Santa Monica responded

We're so glad that we were able to make your wait comfortable! Thank you for taking the time to share your feedback.

March 25, 2018

Superior Ray is the best. Positive attitude. He has a of be of service attitude. Great follow-up. He does what he says he will do. More

by Zues
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray James
Mar 27, 2018 -

Lexus Santa Monica responded

Zues, thank you very much for sharing these kinds words about Ray's service - he will certainly appreciate it. We will see you at your next service!

March 25, 2018

Timely, Friendly Service I pass at least 3 Lexus dealerships and drive 50+ miles each way to take my ES 350 to this dealership and Tim Nelson in Service. For me it's all abou More

by jack11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Nelson
Mar 27, 2018 -

Lexus Santa Monica responded

Jack, we're honored that you continue to go out of your way to come to us for service! Tim will appreciate this kind review. We'll see you at your next service!

March 24, 2018

Best Buying Experience at a Superior Dealership I have leased 4 vehicles from Lexus Santa Monica. This dealership is superior in terms of customer satisfaction. It is such a pleasant experience to More

by Ilyse S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Unger, Ron Holbrook
Mar 27, 2018 -

Lexus Santa Monica responded

Ilyse, we truly appreciate your loyal business as well as this gracious review! Please give us a call if we can provide any assistance, we look forward to serving you for years to come!

March 24, 2018

Great way to shop for a car What a pleasure to shop for a car in this atmosphere and vibe. A well run dealership They should make a training tape on how to present cars More

by BArry B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Lattamore
Mar 27, 2018 -

Lexus Santa Monica responded

Barry, we are so glad to hear that our sales team made such an impression! Please give us a call if you need any assistance.

March 23, 2018

Attentive Service I always receive attentive service, tailored to my needs. I feel they are honest and helpful and don't recommend unnecessary work. I feel confident More

by Mimimama
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Levenson
Mar 27, 2018 -

Lexus Santa Monica responded

We're so glad that you can trust the service you received from Patrick and our team! We look forward to continuing to care for you and your car.

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