Lexus Santa Monica

Great service for my new purchase RX350 I started my new car purchase research last week. Omar Salgado, the Internet Sales Manager from Lexus Santa Monica is the best one. The whole experien I started my new car purchase research last week. Omar Salgado, the Internet Sales Manager from Lexus Santa Monica is the best one. The whole experience are super good and the price he offered me is very competitive. I will introduce more clients to him for sure! More

George Morales is fantastic! I had a great experience working with George Morales during my last service at Lexus Santa Monica Service Center. He is very accommodating in providi I had a great experience working with George Morales during my last service at Lexus Santa Monica Service Center. He is very accommodating in providing information, photos, explanations of services needed and made pick up and drop off a breeze so I could get to work and then home to my family. Thanks for your excellent service, George! More

Enrique Carvajal Lexus Santa Monica Such a pleasure to deal with Lexus Santa Monica! Thanks to Enrique Carvajal who made my transaction simple and painless AGAIN! I send everybody in the Such a pleasure to deal with Lexus Santa Monica! Thanks to Enrique Carvajal who made my transaction simple and painless AGAIN! I send everybody in the market for a Lexus to Enrique and this is my 3rd Lexus purchase from him and Santa Monica Lexus. I wouldn't even consider dealing with anybody else. If you're looking for a knowledgeable, friendly and courteous sales consultant with top notch expertise and and the ability to make your purchase effortless and smooth, look no further and give Enrique Carvajal a call at Lexus Santa Monica! More

Enrique made the leasing experience a breeze Enrique helped get me into my new lease. I am a first-time Lexus customer and he walked me through the different models in my price range. He took his Enrique helped get me into my new lease. I am a first-time Lexus customer and he walked me through the different models in my price range. He took his time and made sure I really understood each of the cars, the pluses and the minuses. He knows ALOT about all the Lexus models. We settled on 2 dif possibilities and test drove both. He taught me about each of the cars while driving--without any sales pressure. We looked at the math on each of the cars, I told him what I wanted to pay and he made it all happen. He worked hard to get me into the car I'd chosen and as an added bonus, they had the exact car I wanted in stock (I mean exact car). He is a friendly, approachable person and is highly service-minded. It's 24 hours later and he called me back on a Sunday night to answer a simple question for me. He is easily the best and I will definitely work with him again. Added bonus: the other sales people were also really friendly and helpful. More

Love Patrick Levenson!! Everything about my new Lexus CT100H has been a pleasure!! Yesterday, I took it in for my first service/maintenance visit. From the guy who met me a Everything about my new Lexus CT100H has been a pleasure!! Yesterday, I took it in for my first service/maintenance visit. From the guy who met me at the service entrance (don't have his name - he was terrific!) to the service rep, Patrick Levenson, to the young woman who delivered me the car - everyone was top-notch. I was in and out faster than expected - car was gleaming and washed - and everything had been taken care of. Patrick processed me in and out, took care of all the paperwork -- it was a BREEZE!! More

Extremely satisfied I brought my Lexus 350 to fix the airbag problem (recall issue). I was helped by Mr. Christopher Young and his service was excellent. He explained wha I brought my Lexus 350 to fix the airbag problem (recall issue). I was helped by Mr. Christopher Young and his service was excellent. He explained what has to be done, arranged for a shuttle to take me to/from my house, and the car was ready and I was notified, as promised. More

Professional Personal Touch! This is our third Lexus from Lexus Santa Monica and each time we have worked with Roxie Colatrella (RoxanneColatrella@LACarGuy.com). Roxie is excelle This is our third Lexus from Lexus Santa Monica and each time we have worked with Roxie Colatrella (RoxanneColatrella@LACarGuy.com). Roxie is excellent! She knows her business and seeks to provide the customer with the vehicle they need, instead of just selling a car. Even in periods when we have left the Lexus family for other vehicles, she has stayed in touch with me just to check on us or to say happy birthday. This time, I also had the opportunity to work with CJ, a Delivery Specialist, Lyndon in Finance, and Matt Stein, the Manager that helped me make it happen! All were pleasant, professional and helpful! Thanks Team! More

Excellent customer service provided by Christopher Young. Christopher Young provided an excellent service when I brought my car in for maintenance and to check a tire I was not sure if it was damaged or not. Christopher Young provided an excellent service when I brought my car in for maintenance and to check a tire I was not sure if it was damaged or not. He went out of his way to comparison shop prices for a damaged tire that needed replacement. He was an excellent communicator. Thanks Chris for your prompt and excellent service! More

Professional Service I went to Lexus Service Center in Santa Monica about past 10am for the first 5K miles service maintenance of my Lexus Hybrid car. When entered the dri I went to Lexus Service Center in Santa Monica about past 10am for the first 5K miles service maintenance of my Lexus Hybrid car. When entered the driveway I was greeted by the attendant and directed to Douglas Elliott. Douglas asked me to come to their office to do the paperwork. After 5 minutes he asked me to go to the waiting area for some refreshments as the car maintenance will take about 1-2 hours including the car wash. In the waiting area, there are leather couches, there's also a drink bar for coffees, hot choco, teas etc. There's also baked goodies and Planter's peanuts. There is also TV so you wont feel bored. After almost 2 hours, I was approached by Douglas and said that my car is ready, free of charge. Douglas is the guy! He is very cordial! I would recommend him very highly to friends and family. I left happy and content with the service in the Lexus Santa Monica at 11th and Colorado. More

Apathy replaces good customer service. My husband and I have been excellent, loyal customers for over 15 years and have leased 6 expensive cars from Lexus Santa Monica. Our salesman, Ro My husband and I have been excellent, loyal customers for over 15 years and have leased 6 expensive cars from Lexus Santa Monica. Our salesman, Ron Holbrook, has never had to "sell" us a car. We've always called him a couple of months prior to the end is the lease to arrange for the next model. We are easy, no problem, customers who have never missed or been late on a payment. Ron has always encouraged us to turn in the lease a month or so early and they would "take care" of the last payment of the old lease. We know, it's, most likely, been wrapped into the new lease payment but we never complained. Last April, we received a 3 payment waiver offer from Lexus. Ron told us to bring the car in about a month before the end of the lease for the best deal. There was, as always, 1 payment due on the old lease. Of course, the word from Ron was, "we'll take care of it". Not to mention, we had the 3 payment waiver offer. Whatever that really means. Lexus Santa Monica took our old car, we signed the new lease papers and we were finished. 4 months later, we receive a statement from Lexus for 1 lease payment and over $600 in "damages". We were shocked and contacted Lexus SM to help sort this out. Unfortunately, it turns out, they don't really care about good, loyal customer issues are after you drive off the lot. The GM, Mr. Unger, especially doesn't care. We seem to be pests to him. He will not even provide us with his attorneys name and number. We waited for a month, fully expecting Lexus of SM to "take care" of this mistake, we received no response. We, stupidly assumed they "took care" of it. Then, we started receiving outrageous phone calls from a belligerent collection agency. Again, we were truly shocked by this treatment. Interestingly, the collection agency told us that the dealerships will "say anything to get the sale" We contacted Lexus of SM several more times about this. They just passed the blame onto Lexus corporate. No help what-so-ever. We finally had to get our attorney involved and finally got the 1 lease payment removed, but not the "damages" we were never made aware of until 3 months after the new lease papers were signed. Apparently, there is a hole under the front bumper. We had never seen it. How do we know they didn't cause the damage? Why were we not made aware of this at the time we turned in the car? Why were we not given the opportunity to repair this on our own? We reached out to Ron and Mr Unger at Lexus SM again. Again, they blew off our request to "take care" of this issue, as promised. My husband and I have been in sales our entire lives. This treatment is flabbergasting to both of us. Neither one of us would ever treat a customer this way. At this point, it's purely principal. We told Lexus SM we would never buy a car from them again and they simply don't care. Wow... is a few hundred bucks really worth losing a loyal customer who has leased from them for 15 years? Things have changed at Lexus SM, so buyer beware! If you have a problem with your purchase or lease, after you sign, you can just eat it! Next car, BMW or Mercedes. Hope we can find a dealer who respects loyal customers. CB More