Lexus Stevens Creek

You truly only have one chance to make a good first impression, and Herman took full advantage of his opportunity with my daughter and I as we leased a new IS250. We found him to be open, honest, knowl impression, and Herman took full advantage of his opportunity with my daughter and I as we leased a new IS250. We found him to be open, honest, knowledgeable and very professional. It's not always that you find people in the service business that "do what they say they will do"...but Herman and Anita certainly did! Many thanks! More

I was pretty happy to come across a Lexus dealership with such great staff. Of course my favorite Sales Manager is Herman Samaniego. He is always pleasant,friendly, professional and is super knowledgea with such great staff. Of course my favorite Sales Manager is Herman Samaniego. He is always pleasant,friendly, professional and is super knowledgeable about the Lexus brand. I like that! If you are looking for a great used car or a brand new Lexus ..go see Herman at Stevens Creek Lexus he will take great care of you! I am a 3 time Lexus customer & currently working with Herman Samaniego on my 4th Lexus :) More

I had been looking for over a year at getting an SUV Lexus. I had a wonderful experience with Herman Samaniego, salesperson in helping me select the car I wanted at a good price. I've been very please Lexus. I had a wonderful experience with Herman Samaniego, salesperson in helping me select the car I wanted at a good price. I've been very pleased with my new car and want to give a big thanks to Herman! I would definitely recommend anyone buying a Lexus to shop there and get superior help and service from Herman and Lexus of Stevens Cree. More

I was impressed with Edward's friendly manner from our first phone call. He was very knowledgable about the car I was interested in and answered all of my meticulous questions. As far as the price, I felt first phone call. He was very knowledgable about the car I was interested in and answered all of my meticulous questions. As far as the price, I felt the offer he gave over the phone was very good. When I arrived at the dealership, Edward was waiting for us and showed my 3 1/2 year old into the playroom--which she hasn't stopped talking about! He brought the car around and helped the kids get in it and let them explore while he showed me its features. I was very impressed when he helped me move both car seats for the test drive. I have never taken my kids car shopping and wasn't sure how the dealership would react. Lexus Stevens Creek was great. The test drive went well, but my husband couldn't make it down to the dealership due to work. Edward went above and beyond and drove the car up to San Francisco's financial district so that my husband could test drive the car. We bought the car that night and I couldn't be more pleased with the entire experience. More

A great salesman with outstanding knowledge of his products. Very easy to work with. Highly recommend Herman to anyone looking for a smooth car buying experience. products. Very easy to work with. Highly recommend Herman to anyone looking for a smooth car buying experience. More

Let me start by saying I am probably the worst person when it comes to making a decision. So believe me, Herman really had his work cut out for him by working with me on leasing a Lexus for a second thre when it comes to making a decision. So believe me, Herman really had his work cut out for him by working with me on leasing a Lexus for a second three year term. Herman was extremely patient and kind throughout the entire process; which lingered for a couple of months. Additionally all the support staff went out of their way to make me feel comfortable and at home while I weighed all the options. It was an amazing experience. More

Car salesmen don't have the best reputation. I'm sure that on a list of jobs with the most integrity, it probably won't be high up in the rankongs. I have never purchased a car before and my knowledge ab that on a list of jobs with the most integrity, it probably won't be high up in the rankongs. I have never purchased a car before and my knowledge about them is surely on the lacking side, handicapping my negotiating skills. I totally expected to be fully taken advantage of. But it ended up not being that way. I had an extremely positive experience right from the start. Edward was honest, helpful, respectful, understanding and patient and other great characteristics. Communication began via emails; many were exchanged back and forth, in which some were even exchanged past 11 p.m. at night. (Being in the sales field myself, I really appreciate the time and work put in beyond the normal working hours. Edward was prompt with responses and followed up when needed to. He also helped me in decide which car to get(2012 IS250). My in-person appointment went also beyond my expectations. I felt no pressure whatsoever, I was quite comfortable. The application and going through the financing portion was a smooth process, as well. Everything was fully disclosed and explained to me thoroughly. The follow up by the Lexus team as a whole was great. The first week after driving off with my new car, I received no less than six callss and/or emails asking how driving my car was, how my experience was, if I had any questions etc. I really loved that great customer service! I was proud to drive a Lexus, not just because of the brand and luxury reputation, but also because of the exceptional service provided by the Lexus team, especially Edward. I recommend Edward to anyone who wishes to purchase a Lexus or is considering of purchasing one. I guarantee an awesome and positive customer experience! More

We were shopping for our first Lexus in July 2012. Lexus Stevens Creek is the closest dealership to us and I emailed them my requirements for a CT200h. We were not in any rush or need to buy this car right Stevens Creek is the closest dealership to us and I emailed them my requirements for a CT200h. We were not in any rush or need to buy this car right away and did not want the usual back-n-forth or visits to the dealership etc.. It was our good luck that Edward Hsieh responded to my email request. While we started communicating in July, I could not get to it till August 2012 due to work schedule and travel. We had a total of 51 email exchanges, yes, 51 :-). Edward was prompt, very professional and extremely easy to work with. He did not apply any pressure or force us to come down to the dealership but made himself available vie email, mobile and only if we chose to, the visit to the dealership. He helped us immensely in picking the right vehicle with the options we needed. I had a price in mind and Edward promised that he would do everything possible once we came down to the dealership. It was a pleasure meeting Edward at the dealership. Again, no pressure, made us extremely comfortable and made doing business with Lexus Stevens Creek a very smooth and positive experience. he did all he could to get us very close to the price we were looking for and we ended up buying the car. What I also appreciated about Edward was that he contacted me frequently after the purchase to check how the car was and if I needed any help etc.. To be frank, dealing with Sales guys at any dealership is not something I enjoy. However, doing business with Edward was the best experience I have had to date at any dealership. More

Working with Lexus of Stevens in purchasing my 1st Lexus was such a great experience, and highly recommended! From the moment we walked thru the lot, and had our first test drive, without being pressured in was such a great experience, and highly recommended! From the moment we walked thru the lot, and had our first test drive, without being pressured into purchasing right there and then, we knew that we would be back. However, with Edward's follow thru, and expertise, and patience, it just made it so much easier to finally make that decision to buy my new CT. Edward, at all times was very accommodating with my requests, regarding the specifics of what I wanted my new vehicle to be. He even went as far as to finding my PERFECT car when they did not have it in stock. To top it off, Edward gave me a very competitive price that I could not refuse, but really, what sold me into buying my Lexus from Lexus of Stevens Creek? Edward, he was very genuine from the start with his great customer service, that you would just want to give him your business. He is not your "typical" sales person, he truly does care about your needs and wants when it comes in purchasing a vehicle of your choice. Thanks Edward!!! More

I went around to various dealerships looking at a range of cars. A lot of the service I received was not acceptable to me. I was quoted prices via email and then presented different prices once visiting of cars. A lot of the service I received was not acceptable to me. I was quoted prices via email and then presented different prices once visiting the dealership. Edward at Lexus was very straight forward with me and everything we spoke about via telephone and email was honored. Truly was a hassle free transaction. Additionally, Edward was extremely helpful throughout the process and has continued to be with follow-up calls and emails ensuring my satisfaction with the experience and the car. I really appreciate his help and commitment to making this such an easy and enjoyable experience. -Robert Pflugh More