Lexus Stevens Creek

Great service Jennifer and Ryan are excellent at their job. They provided great service and were very helpful. I'd recommend them to anybody looking to buy a new ca Jennifer and Ryan are excellent at their job. They provided great service and were very helpful. I'd recommend them to anybody looking to buy a new car. More

The best car sales man I have ever seen! Our experience with Ryan was extremely pleasing. We had visited Stevens Creek 3-4 times with Ryan, and each time he was very patient to answer all of Our experience with Ryan was extremely pleasing. We had visited Stevens Creek 3-4 times with Ryan, and each time he was very patient to answer all of our questions. We were impressed that he is extremely knowledgeable about Lexus car, and there is almost no question he cannot provide a comprehensive and valuable answer. His prior experience at Lexus Service Center is definitely very helpful. Ryan was also very accurate and succinct when answer our questions - we felt that we have obtained all most relevant understandings about all different options, either about the care features or financing/leasing. We felt he is sincerely helping his clients and trying his best to build the highest standards for his profession. Not only a very good sales man but also a respectful, diligent young man with great potential. More

Jennifer and Anita were so helpful This was a very pleasurable car buying experience. Anita made me a deal I couldn't pass up and Jennifer made my test drive and pickup experience a pl This was a very pleasurable car buying experience. Anita made me a deal I couldn't pass up and Jennifer made my test drive and pickup experience a pleasure. More

Good Experience We bought a Lexus RX350. It was a very good experience working with Jennifer and Ryan. Both of them are very nice and with passion. We bought a Lexus RX350. It was a very good experience working with Jennifer and Ryan. Both of them are very nice and with passion. More

Great Customer Service I have been a loyal Lexus owner for 15 years and Lexus of Stevens Creek is one of the reasons I will only own Lexus cars. The service center is top-no I have been a loyal Lexus owner for 15 years and Lexus of Stevens Creek is one of the reasons I will only own Lexus cars. The service center is top-notch and the customer service exceeds any I have ever had with any car dealership. And one of the reasons is Paymon Khajavi who has been my customer service advisor for years. Paymon is professional, knowledgeable, and helpful. He always goes out of his way to ensure that my visit and experience with Lexus is nothing less than superb. For example, last week I brought my new car in because it had a broken arm rest. The car was just out of warranty, but Paymon agreed to fix the armrest for free, got me a loaner car, and met me at the service center one hour before he was due to be at work - just to meet my schedule. Paymon is worth his weight in gold and should receive the highest commendation for excellent customer service. If a customer could vote for an excellent service advisor, Paymon would get my vote. Thank you Lexus! More

My experience buying a vehicle at Lexus of Stevens Creek The whole process of buying my car was much easier than I expected. Jennifer was knowledgeable, friendly and professional. I was very happy with the The whole process of buying my car was much easier than I expected. Jennifer was knowledgeable, friendly and professional. I was very happy with the price of my new Lexus ES300h and received a fair trade in price for my Camry. I would definitely recommend Lexus of Stevens Creek to anyone wishing to purchase a vehicle there. More

We'd Do It Again! Dealing with Ryan was a pleasure. He was friendly, informative, and efficient! Our only issue was waiting for 45 minutes see the finance person to sig Dealing with Ryan was a pleasure. He was friendly, informative, and efficient! Our only issue was waiting for 45 minutes see the finance person to sign paperwork and pay for the car. Otherwise, everything was terrific. Thanks, Ryan, for making the long trip to San Jose very worthwhile. More

Exceptional and Worth the Drive to San Jose My experience in purchasing a new car with Lexus Stevens Creek was EXCEPTIONAL. At the time, I was a current owner of 2 Lexus cars, a 2006 GS 300 and My experience in purchasing a new car with Lexus Stevens Creek was EXCEPTIONAL. At the time, I was a current owner of 2 Lexus cars, a 2006 GS 300 and a 2008 RX 400h. I had been looking to buy a car for 3 weeks and had visited numerous Lexus dealerships, that I had previously done business with, close to my home in Daly City but none of the sales reps that I engaged with seemed interested in helping me find the right car. I purchased my GX 460 after engaging with Vincent Nguyen through the internet. I researched for cars on-line and inquired to Lexus Stevens Creek and Vincent was the one that responded to me. I drove 60 miles to test drive the GX 460 but did not purchase because I wanted to trade in my RX400h but unfortunately, did not get the price I was looking for. I went back to dealerships closer to my home the next week thinking that someone locally would truly want to help me find the right car but my experiences were less than inspiring and I was questioning why would I want to buy a car from them. Vincent continued to engage with me via e-mail inviting me to come back and after my 2nd inquiry about the GX 460, we negotiated a price that was acceptable to all and so I came in at 6pm Friday, April 18th to buy the car. Vincent was ending his day but before leaving, introduced me to Celine Bian and she finished the deal, creating all the necessary paperwork. She was so kind and gracious helping me through the paperwork, staying with me to answer any and all questions I may have had. Soon after finishing the paperwork, I was then introduced to Eddy Ghanim who was extremely helpful in securing the necessary financing for the vehicle through Lexus Financial. Eddy helped to secure a competitive rate, with better terms. The one thing that really stood out to me was that he acknowledged and thanked me for being a long time, loyal customer to Lexus. Obviously, he had done his homework and made me feel extremely valued to Lexus, going well beyond my expectations from the financial perspective. Instead of selling to me, he helped me get a better value for buying the car. I ended up buying the Premier Luxury Care add-on because the value he presented to me was rational and provided a benefit to me over the course of 5 years and never, once, was any pressure placed upon me to buy against my will. So, I am very pleased and excited to write this review as Lexus Stevens Creek went beyond my expectations, made me feel extremely valued as a long time and loyal Lexus customer, and the service rendered by Vincent, Celine and Eddy was exceptional and exemplary at all times, I was in the market to buy two new Lexus's, the GX 460 and the IS 250/350 and so the first half is accomplished and I now look forward to relinquishing the RX400h in lieu of getting the new IS 250/360. Lexus Stevens Creek will be the first place I look to in order to get this done. More

Excellent Service & Good Price Both Vincent & Celine provided excellent service. good experience of the whole buying process and negotiating the price. There is no pressure at all. Both Vincent & Celine provided excellent service. good experience of the whole buying process and negotiating the price. There is no pressure at all. The purchase experience changed my impression to Stevens Creek Lexus Dealer's view. I'd like to recommend to my friends. More

Lexus Working with Celine was the greatest experience ever. She had the vehicle clean and ready for pick up before I even got there to finalize the deal. He Working with Celine was the greatest experience ever. She had the vehicle clean and ready for pick up before I even got there to finalize the deal. Her no pressure style and great customer service makes want to get another Lexus from her. If you're in the market for a Lexus you HAVE to ask for Celine. Thanks Shifu! More