Lexus Stevens Creek

Professional, efficient, knowledgeable, and customer oriented.. Special mention to the finance side for making the transaction very easy. oriented.. Special mention to the finance side for making the transaction very easy. More

I come to this service center for repair and replace in an early morning of the day. My car light lamp near rear bumper at the passenger side was broken and need to be replaced. Thought the site’s been u an early morning of the day. My car light lamp near rear bumper at the passenger side was broken and need to be replaced. Thought the site’s been under constructions / renovations, it won’t stop from it’s busy but all-in-order business. There is long line already as early as 7:30am, the guy greeting me thoughtfully (that I realized it during the ongoing works) assigned me Eric Yang, who showed his professional and efficient way of working. Eric lets me know the whole process, clear and simple, and confirms with me that the car will been washed out before I can pick it up, from which I changed of my idea and decided waiting a pick up instead of loaner a car. Eric Yang keeps me updating of the repair steps, follow up with my payment once I received “pick up text”, everything feels like easygoing and went through, let me experienced “care of service”. I would like strongly share Eric’s awesome services provided! While I was waiting at lounge, it was just wonderful, they have food/snacks and beverage/coffee bar, they have cell phone charger station, they have comfortable sofas, they have laptop desk with plugs as well! You feels like you are in a high ranked star conference center! I would say this service center is worth of it’s services, definitely!! More

Dealer,greeter and sales person customer service excellent Sonia and especially Herman thorough kind and knowledgeable excellent Sonia and especially Herman thorough kind and knowledgeable More

Numer was really good & when I entered the very 1st time in the office, he greeted us & helped us. He tried to explained to me what I needed to know. in the office, he greeted us & helped us. He tried to explained to me what I needed to know. More

very accomodating staff, we hd good wxperience buying a car at lexus . i can recommend to others. car at lexus . i can recommend to others. More

Everyone was very Professional and customer friendly. The dealership was inviting and it made you feel like you were their top priority. The dealership was inviting and it made you feel like you were their top priority. More

No Rx available as loaner car. I have kids and need backseat space. Nx and ux don't accommodate. No one told me cilajet would be done inside my car. Changed the color of my red I have kids and need backseat space. Nx and ux don't accommodate. No one told me cilajet would be done inside my car. Changed the color of my red leather seats, not happy. Smell is unbearable causing me headaches. Front desk lazy young girl don't relay messages of owner picking up vehicle. More

I cannot say enough about the customer service provided at this dealership. From the initial phone call to the close of sale, my salesman provided top notch service. at this dealership. From the initial phone call to the close of sale, my salesman provided top notch service. More

Nice environment, friendly staffs, professional service, help me complete the purchase process fast, answer my q questions help me complete the purchase process fast, answer my q questions More

Fantastic experience! They explained all my options on the vehicles and walked me through the financing options as well. They explained all my options on the vehicles and walked me through the financing options as well. More