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Lexus Stevens Creek
San Jose, CA
1,244 Reviews
Do you like the usual car dealership experience? Neither do we. We're the largest luxury car dealership in Northern California because we do things differently. Yes we have the largest inventory, and yes we offer great values, but what we really do is try to be special. Search our inventory online and research about the wonder that is Lexus, then see us for a spirited test drive. If you like owning the #1 luxury vehicle in America that has earned the highest JD Power quality ratings for years, then you'll also like that we support our Guests with the most Lexus Loaner Vehicles in Northern California. Enjoy what you drive!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,244 reviews
January 23, 2021
Car was not washed not even a vacuum as BMW and Mercedes always do. The person who booked my appointment didn’t offer me a loaner car even I asked. I was told I can wait in lobby for 2 hours or get a ride always do. The person who booked my appointment didn’t offer me a loaner car even I asked. I was told I can wait in lobby for 2 hours or get a ride on my own. The service tech did offer a koaner but was after I brought a ride. That person should be fired! More
by hazinw
Employees Worked With
Sherwin Tang
December 25, 2020
Ramiz Kaamil helped me with leasing my NX 300 and he did a great job and found me the best deal ever. Without his help, I would’ve never founded such a great deal. Highly Recommend Ramiz. 5 Stars ⭐️ ⭐️ ⭐️ ⭐ a great job and found me the best deal ever. Without his help, I would’ve never founded such a great deal. Highly Recommend Ramiz. 5 Stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Thanks Ramiz. More
by Sina.nolan
Employees Worked With
Ramiz Kaamil
October 12, 2019
LEXUS IS ELITE!!! I Start by saying our experience with Stevens Creek Lexus was nothing short of Incredible!!! Eric is Top Rate Salesman he was very helpful & Respectfu I Start by saying our experience with Stevens Creek Lexus was nothing short of Incredible!!! Eric is Top Rate Salesman he was very helpful & Respectful & Attentive,not pushy or talking about things too much I appreciated him on keeping it real with my Wife & he informed us well & not feed us most junk sales people try to make believe to make a sale. Both my Wife & I are very pleased with our recently purchased new LEXUS ES350... Thank You Very Much to Eric great Job top notch... Lexus Great Crew...A1 TOP NOTCH!!!! More
by satisfaction
Employees Worked With
Eric Truong
August 13, 2019
Thank you Jay and Robert I recently purchased a RX350 and worked with Jay. He is beyond awesome, extremely professional. He took his time to explain everything to us. I loved I recently purchased a RX350 and worked with Jay. He is beyond awesome, extremely professional. He took his time to explain everything to us. I loved the fact and he wasn’t pushy like some other car salesmen. Excellent customer service. Robert Riley (finance manager) was also very nice and took his time to explain every single paper I was singing. I never had good experience with car dealerships but these two gentlemen made me change my mind. Thank you so much Jay and Robert More
by MorvaridJ
Employees Worked With
Jayvonnter Rankins, Robert Riley
July 07, 2019
Great service I bought a new ES 350 yesterday with the help of their sales employee Ramiz. He was very knowledgeable of the product, helped me find the right car, a I bought a new ES 350 yesterday with the help of their sales employee Ramiz. He was very knowledgeable of the product, helped me find the right car, and got me a great deal on it. Definitely happy with their service and their efficiency. More
by Soroosh
Employees Worked With
Ramiz Kaamil
July 07, 2019
Lexus NX300h Purchase Thanks to Ramiz’s great service and professional suggestions, we were able to buy our most suitable car. It was the best car buying experience yet! Thanks to Ramiz’s great service and professional suggestions, we were able to buy our most suitable car. It was the best car buying experience yet! More
by Zhenkai1992
Employees Worked With
Ramiz Kaamil
May 22, 2019
GPS Software Update I took my Lexus ES-350 , Model 2011 car to this dealership service in Febuary,2019 for Navigation System (GPS) update to 2018 update, as was availabl I took my Lexus ES-350 , Model 2011 car to this dealership service in Febuary,2019 for Navigation System (GPS) update to 2018 update, as was available on that date.Paid $ 403.28 for service.But this update didn`t even show 5 years old addresses.Their navigation specialist checked & agreed with this problem.Later I have talked to service manager a few times . But he has not resolved this problem, to either to rectify this issue or refund my money paid. More
by Jit
Employees Worked With
Matt Esparza, Todd Rebhan
January 29, 2019
I have had work done on my Lexus here. They scratched m go. This box does not allow the lengthy review on my car. No fix, refer to auto shop, turns out a clip was needed from Lexus This box does not allow the lengthy review on my car. No fix, refer to auto shop, turns out a clip was needed from Lexus More
by Suzanne
Employees Worked With
Todd Rebhan
September 13, 2018
Takata Air Bag Recall Gone wrong This was my first time taking my 2007 IS250 in for a replacement of the Takata airbag on the dashboard (a recall item). I just recently purchased thi This was my first time taking my 2007 IS250 in for a replacement of the Takata airbag on the dashboard (a recall item). I just recently purchased this vehicle and inherited the issue at hand. I had an appointment at 10:00 am. When I arrived, I waited in the waiting room for a service consultant to assist me with my vehicle, When we finally met, I felt he did not greet me with a sincere welcoming. As we discussed the issues of my vehicle in his office, I felt that his assistance was insincere and rushed. When we walked outside to my vehicle, I noticed he veered off to a different direction to go greet another customer in their vehicle with a hand shake with a smile. Overall, I was not impressed with this Service consultant assistance. This will be my first and last time taking my vehicle to Steven's Creek Lexus Service Department. More
by Unhappy
Employees Worked With
James Luong
June 05, 2018
Five Star New Lease Experience Working with Herman has been my absolute best car buying experience. He was very helpful and informative. He explained my options thoroughly and made Working with Herman has been my absolute best car buying experience. He was very helpful and informative. He explained my options thoroughly and made me a very good deal. He was considerate about my time and even had my car detailed and ready before I was done signing the paperwork! When my lease term approaches the end, I hope I have the opportunity to work with Herman again. More
by YGoldberg
