Lexus Stevens Creek

I recently visited this dealership and unfortunately had a less-than-pleasant experience with the representative assisting us. Instead of focusing on the car and its features, he asked intrusive and inappro a less-than-pleasant experience with the representative assisting us. Instead of focusing on the car and its features, he asked intrusive and inappropriate questions about our personal lives. Questions like, 'How long have you been in the US?' and 'Can your son speak English?' were not only irrelevant but also made us uncomfortable. Furthermore, his attempt at humor by suggesting we trade our son for the car was highly inappropriate and unprofessional. Such comments have no place in a customer-service setting, and they significantly detracted from our overall experience. Customer service should prioritize respect and professionalism, qualities that were lacking in our interaction with this representative. These incidents have unfortunately left a negative impression of the dealership. I hope that management addresses these issues to ensure a more welcoming and respectful environment for future customers. More

I love the car that I bought and the serviced at Stevens Creek Lexus. All of the employees at the car sell department were very nice and friendly! Thank you so much for your help. Creek Lexus. All of the employees at the car sell department were very nice and friendly! Thank you so much for your help. More

Very pleasant experience,, the staff was very helpful and efficient and had me in my new car in the shortest period of time. efficient and had me in my new car in the shortest period of time. More

Excellence in customer service and attention to detail. I would recommend others to buy their next vehicle from Lexus of Steven’s Creek. I would recommend others to buy their next vehicle from Lexus of Steven’s Creek. More

The dealership was very clean. The sales person was very accommodating and explained the process of purchasing the car and the budget person checked multi insurance rate for us ver The sales person was very accommodating and explained the process of purchasing the car and the budget person checked multi insurance rate for us very helpful. More

Easy transactions Good service from salesman Detailed info from finance dept Only issue is there is only one car remote available and needed to wait for the spare copy for several weeks. info from finance dept Only issue is there is only one car remote available and needed to wait for the spare copy for several weeks. More

If Clair Johl had not been my sales representative, I doubt that I would have purchased a car that day as I was coming in to understand the packages and options. She was very easy to work with with. Cl doubt that I would have purchased a car that day as I was coming in to understand the packages and options. She was very easy to work with with. Clair answered all of my questions completely, explained all options clearly, and was a joy to work with with no pressure at all. As it turned out, after looking at some cars and talking with her about what car I wanted, she advised me there was a car that sounded perfect to me on the way to the dealership. I paid the deposit and my car arrived in less than 2 weeks. In these post-covid times, buying a car in high demand, seemed too good to be true! My purchase time was longer than expected due to some unavoidable issues in my part. When I came to pick up my car, Clair made the process very easy. And she is going to follow up with me in a few weeks to see if I have any questions. Now, that's good customer service. Congratulations Lexus of Stevens Creek More

el mejor muy amables las pesonas que nos alludaron a conprar mi lexus y en espanol nos explicaron todo muy bien excelente dealer conprar mi lexus y en espanol nos explicaron todo muy bien excelente dealer More

I didn’t feel any pressure buying the car and any other services. People are polite and professional. Helpful sales and pleasant negotiations. services. People are polite and professional. Helpful sales and pleasant negotiations. More

Herman Samaniego is the best sales agent at Lexus Stevens Creek. He is a very nice guy. He will find a way to help you purchase a car and answer all questions you have after you purchased the car. I am alway Creek. He is a very nice guy. He will find a way to help you purchase a car and answer all questions you have after you purchased the car. I am always satisfied going to Herman Samaniego at Lexus Stevens Creek. And their finance department Lei Chen explained all the paper works we were signing and answered all our questions before we sign. Jennifer(Manager) even came to congratulate and chat with us as well. More