Lexus Stevens Creek

Convenient, fast, straight forward and hassle free experience setting up an appointment, test drive, financing and delivery, thank you! I wish it was possible to order exactly what we wanted, but at experience setting up an appointment, test drive, financing and delivery, thank you! I wish it was possible to order exactly what we wanted, but at the end we found an almost perfect match anyway. More

We stepped in the dealership and got our car out of the dar in 3 hours. The service is great. Sales girl Celine is very helpful. I don't know if the price is the best, but we are happy with it. dar in 3 hours. The service is great. Sales girl Celine is very helpful. I don't know if the price is the best, but we are happy with it. More

Me and my son had been searching for a new vehicle for a few days. He is now a family man and it was time he drove a family type vehicle. After going to a few dealers and car lots, we made our way over to L few days. He is now a family man and it was time he drove a family type vehicle. After going to a few dealers and car lots, we made our way over to Lexus. We walked around looking at the cars and a few sales staff just walked by us. Then, After a while, Mr. Robert Riley came out and began walking our way. His positive attitude, friendliness and his confidence caught my attention. He greeted us with a friendly hello and a firm handshake. He began talking to us like we knew each other for years, it was a great feeling. We told Mr. Riley, we saw a vehicle we liked and that possibly someone else might be buying it. But as the saying goes, it's up for grabs until someone signs on the dotted line. We went for a spin and Mr Riley was just professional and courteous in every possible way. The second he acknowledged us and greeted us with a firm hand shake and then the kindness and friendliness he displayed, I knew I came to the right place and dealt with the right man. We talked and at no time he seemed pushy or any other way you may hear stories of sales men. Mr Riley was awesome and he gave us the attention only fit for kings. He truly made us feel welcomed and made me want to spend my hard earned money, there with him. Even after we bought the vehicle, he took the time to go over every detail of the vehicle and walked us through it and made sure we knew the type of quality of gas it took. 91 Mr Riley said, and it will run like a dream. I agree it has been just that since we left with the vehicle. You bet I will recommend others and return myself and see Mr Riley for a future purchase. Hands down Mr Riley was and is all Class. Thank you Mr Riley, our dealership experience was phenomenal. More

Our expierience with Lexus was very good we received very courteous service and friendly business. Will recommend this dealership to other people to help them get a good quality vehicle. courteous service and friendly business. Will recommend this dealership to other people to help them get a good quality vehicle. More

This is the first time I felt like I was not ripped off after buying a car. I really appreciate that Joe did not rush the process to close the deal. Also really appreciate the time he spent explaining th after buying a car. I really appreciate that Joe did not rush the process to close the deal. Also really appreciate the time he spent explaining the car features after the deal was closed. I wish I bought all my cars from Joe. More

My wife and I worked with Herman over the course of two years (!) or so to find the perfect car. In the end we did not end up purchasing a Lexus, but wanted to echo what others have said about Herman being years (!) or so to find the perfect car. In the end we did not end up purchasing a Lexus, but wanted to echo what others have said about Herman being great to deal with in terms of his professionalism, willingness to be flexible with appointment timings, knowledge of Lexus vehicles and consistently and politely following up. This dealership is lucky to have him as an employee. More

We were extremely pleased with Joe Hart and Lexus of Steven Creek. Joe quoted us a fair price, no haggling back and forth (which I won't do). We agreed on his price, and purchased the vehicle the next d Steven Creek. Joe quoted us a fair price, no haggling back and forth (which I won't do). We agreed on his price, and purchased the vehicle the next day. The car didn't have the remote keys or the manuel, and Joe arranged to get the keys made as we waited, and immediately ordered the manuel for us. Our experience with the finance manager Edward Hsieh was very positive as well. He explained the extended Penske warranty without any hype, and initially I didn't want it, but ended up purchasing it due to all the electronic options the vehicle had (and which would be very expensive to replace). Abel, one of the mechanics, was also very helpful with answering our questions regarding the vehicle. We will definetely return to Lexus of Stevens Creek. More

Both Dottie and Vincent spent time with us providing information and explaining features / options available on the car which interested us. Dottie followed up with a phone call after our initial visit information and explaining features / options available on the car which interested us. Dottie followed up with a phone call after our initial visit and drive, and after we went through Costco for pricing, Vincent provided additional follow up information, set up, and demo. Neither was pushy, which we really appreciated. Now we look forward to experiencing the service we were told so much about. Thank you. More

Mr. Samaniego called me to review my lease status with the 2011 SUV I was leasing. He noticed that my driving habits had changed and wanted to talk to me about other options and alternatives to my existin the 2011 SUV I was leasing. He noticed that my driving habits had changed and wanted to talk to me about other options and alternatives to my existing lease. He helped me exchange my 2011 for a brand new 2014 at very little cost to me. In fact, He ended up saving me a considerable amount of money had I not made the exchange (and I am now driving a beautiful new car, to boot). Mr. Samaniego was observant, professional, polite, and friendly. I would recommend Mr. Samaniego and the Lexus Dealership highly to anyone. Patrick S. Valencia More

as a young professional its never been easy to get someone to take me seriously when I walk into a higher end dealership, I've had less than perfect experiences at BMW, and Mercedes Benz...I've walked someone to take me seriously when I walk into a higher end dealership, I've had less than perfect experiences at BMW, and Mercedes Benz...I've walked in and been ignored for 30 minutes, simply walked out...and sad to say this is usually the case at these dealers since ive purchased both makes before. I am so IMPRESSED with your team I did a simple inquiry online and Celine answered all my questions in a timely manor. I made an appointment to see her and she was so friendly and welcoming, it was simply amazing... I have never experienced anything like this, I felt like a friend rather than a customer! I was really nervous about this car ordeal I had going on... and Celine made the environment so pleasant, and calm... She got me the best deal! I had a target monthly payment... and she was able to get my monthly below what I was wanting to pay! Celine is definitely a great asset to your team... I couldn't be happier with her service! During the sales contract signing I was helped by Eddie, he definitely took the time to go over maintenance plans, and wear and tear protection... you can tell how passionate he is about Lexus and their services... I never really enjoyed this part of the car buying experience but Eddie made it so easy, and stress free, he is definitely a personable asset (I'm sure the trainee he had overlooking him will follow in Eddie's footsteps, he is a lead example of how things should be done). I didn't feel like just another customer... I felt more like family... More