Lexus Stevens Creek

My wife and I worked with Herman over the course of two years (!) or so to find the perfect car. In the end we did not end up purchasing a Lexus, but wanted to echo what others have said about Herman being years (!) or so to find the perfect car. In the end we did not end up purchasing a Lexus, but wanted to echo what others have said about Herman being great to deal with in terms of his professionalism, willingness to be flexible with appointment timings, knowledge of Lexus vehicles and consistently and politely following up. This dealership is lucky to have him as an employee. More

Both Dottie and Vincent spent time with us providing information and explaining features / options available on the car which interested us. Dottie followed up with a phone call after our initial visit information and explaining features / options available on the car which interested us. Dottie followed up with a phone call after our initial visit and drive, and after we went through Costco for pricing, Vincent provided additional follow up information, set up, and demo. Neither was pushy, which we really appreciated. Now we look forward to experiencing the service we were told so much about. Thank you. More

Mr. Samaniego called me to review my lease status with the 2011 SUV I was leasing. He noticed that my driving habits had changed and wanted to talk to me about other options and alternatives to my existin the 2011 SUV I was leasing. He noticed that my driving habits had changed and wanted to talk to me about other options and alternatives to my existing lease. He helped me exchange my 2011 for a brand new 2014 at very little cost to me. In fact, He ended up saving me a considerable amount of money had I not made the exchange (and I am now driving a beautiful new car, to boot). Mr. Samaniego was observant, professional, polite, and friendly. I would recommend Mr. Samaniego and the Lexus Dealership highly to anyone. Patrick S. Valencia More

as a young professional its never been easy to get someone to take me seriously when I walk into a higher end dealership, I've had less than perfect experiences at BMW, and Mercedes Benz...I've walked someone to take me seriously when I walk into a higher end dealership, I've had less than perfect experiences at BMW, and Mercedes Benz...I've walked in and been ignored for 30 minutes, simply walked out...and sad to say this is usually the case at these dealers since ive purchased both makes before. I am so IMPRESSED with your team I did a simple inquiry online and Celine answered all my questions in a timely manor. I made an appointment to see her and she was so friendly and welcoming, it was simply amazing... I have never experienced anything like this, I felt like a friend rather than a customer! I was really nervous about this car ordeal I had going on... and Celine made the environment so pleasant, and calm... She got me the best deal! I had a target monthly payment... and she was able to get my monthly below what I was wanting to pay! Celine is definitely a great asset to your team... I couldn't be happier with her service! During the sales contract signing I was helped by Eddie, he definitely took the time to go over maintenance plans, and wear and tear protection... you can tell how passionate he is about Lexus and their services... I never really enjoyed this part of the car buying experience but Eddie made it so easy, and stress free, he is definitely a personable asset (I'm sure the trainee he had overlooking him will follow in Eddie's footsteps, he is a lead example of how things should be done). I didn't feel like just another customer... I felt more like family... More

I just got a 2007 Acura TL from Stevens Creek Lexus and the whole dealership experience was great. Everyone from sales to the finance department made it a breeze to purchase the car I wanted. Though they h the whole dealership experience was great. Everyone from sales to the finance department made it a breeze to purchase the car I wanted. Though they had many different options to offer, I got the one I liked the most. A special thanks Jennifer Martinez. Jennifer Martinez was wonderful and really caring, she made me feel very comfortable with the whole process of getting the car. She was very helpful with any questions I had. After spotting the car I wanted being listed on their website, once I scheduled the meeting, the car was waiting for me when I arrived so that I can take it out for a test drive. The process was totally hassle free and I had my car within a few hours. I have and will be recommending this dealership to every one I know. I plan to keep on doing business with them in the future!! More

Celine Bian is a such sweet girl, she gave us a big help to make decision to lease the car. I hightly recommend her to my other friends to come Lexus dealer. Thank again Celine Bian. See you next term. to make decision to lease the car. I hightly recommend her to my other friends to come Lexus dealer. Thank again Celine Bian. See you next term. More

These guys are awesome! This is by far the best car buying experience I have ever had. I highly recommend Ryan and would happily pass along his reference to my friends in the market for a car. Jim buying experience I have ever had. I highly recommend Ryan and would happily pass along his reference to my friends in the market for a car. Jim More

Lexus of Stevens Creek is an awesome choice for your next car purchase location! I went through the internet sales department and Ryan was so fast with a personal response to my inquiry. Everything after tha car purchase location! I went through the internet sales department and Ryan was so fast with a personal response to my inquiry. Everything after that was even better, came in to view the car and test drive without any pressure to buy like at all other typical dealerships. The customer service here is fantastic and I absolutely LOVE my new Lexus!! More

This review is long overdue... My wife and I pretty much had our minds set for an RX350, and had already spoken with someone at Lexus SC earlier about it. When we got to the dealership, Joe came out and gre had our minds set for an RX350, and had already spoken with someone at Lexus SC earlier about it. When we got to the dealership, Joe came out and greeted us, but we told him we were looking for the salesman we saw a few days earlier. Joe was happy to find the other salesman for us, but later found out that he was busy with another customer. Guess we lucked out! Since the car was for my wife, she was very particular about the color of the car, and Joe was very patient with her, as she couldn't make up her mind. Finally she found "the one", and we took it out for a test drive. Everything seemed fine, and Joe took us to his office to hammer out the deal. Having done my research on the price of the car already, I was ready to go into full negotiation mode. Joe told us the price that it would normally go for, but using his "magic", he could get it down even more. It basically left me at a point that I had no idea how to negotiate on price since it went way above (or is that below?) my expectations! After the sale was done, and after waiting an eternity in line to sign all the papers, Joe was again very patient with my wife, as he explained to her how to operate the different functions and features of the car. Having been a Lexus owner for nearly 15 years now, I have always been happy with the service, and especially a Stevens Creek, but Joe brought it to a whole new level for me. I actually may be sold on Lexus for at least another 15 years! More

Joe is an amazing guy! Highly recommend anyone who wants to buy a car with Lexus to go to see Joe Hart!!! Excellent service! I will definitely buy my second Lexus from Joe Hart at Lexus Stevens Creek. to buy a car with Lexus to go to see Joe Hart!!! Excellent service! I will definitely buy my second Lexus from Joe Hart at Lexus Stevens Creek. More