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Lexus of Akron-Canton - Service Center

Akron, OH

4.7
72 Reviews

72 Reviews of Lexus of Akron-Canton - Service Center

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July 01, 2022

Service department staff were very friendly, helpful and professional. They took care of my issues, made sure I had some coffee and contacted me when they were done. More

by Dpp32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marty Richards, Robbie Eggeman
Jul 01, 2022 -

Lexus of Akron-Canton responded

We are very happy to hear that you had a positive service experience. Thanks for leaving Lexus of Akron-Canton a review and we'll see you down the road.

June 29, 2022

The sales team is amazing too bad the service isn’t. First Lexus horrible experience. More

by Michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nikolas Rair
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2022 -

Lexus of Akron-Canton responded

Michelle, while we appreciate the kind words about our sales team, the rest of your review is disappointing to receive. I would appreciate the opportunity to speak with you directly to see what more I can do to address this feedback. If you are willing to discuss this further, please feel free to reach out. Best, Jon Morris - Service Manager - 330-645-4800

June 18, 2022

Brought car in for 30k service. Everyone at the dealer is professional and friendly. They explain the service beforehand and review it afterwards including a video from the technici More

by Brad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robbie Eggeman
Jun 20, 2022 -

Lexus of Akron-Canton responded

Brad, thank you for taking the time to review us! We are thrilled to hear that you had such a successful and transparent service experience working with the Lexus of Akron-Canton team. Drive safely, and we hope to see you back again down the road!

June 10, 2022

Scott was extremely helpful, the whole atmosphere and team were fantastic. Very welcoming right from the door. They truly put a lot of thought and care into the services they provide. Above top notch! More

by Nicole & Johnny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The guy at the door moving cars around - forget his name, Scott Gilmore
Jun 10, 2022 -

Lexus of Akron-Canton responded

Nicole and Johnny, thank you so much for this fantastic review! We're thrilled that you enjoyed working with Scott and our team here at Lexus of Akron-Canton. We hope to see you again down the road!

May 28, 2022

They always do a great job. Appointment is ready on time. They are thorough in their service and do an excellent job of explaining any problems and the possible solutions. More

by Bill Bauer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Lexus of Akron-Canton responded

Bill - thanks for the review. We're glad that the team was timely and nice to work with. See you again next time here at Lexus of Akron-Canton!

May 06, 2022

Very professional and fast service. Expecting an over night service for an upholstery treatment but it was completed in less than one day. Car was returned washed and cleaned inside and More

by Sean
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marty Richards
May 06, 2022 -

Lexus of Akron-Canton responded

Thank you for your wonderful review, Sean! We are glad to see that our team was professional and fast! We are grateful for your business, and we look forward to seeing you again soon!

May 06, 2022

Fast service and great advice. Always happy at Akron Lexus service and parts department. Best in the area More

by nstanforth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Barth
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Lexus of Akron-Canton responded

Happy customers make us happy! Thank you for the rave review and for being a loyal Lexus of Akron-Canton customer. We hope you have a wonderful week.

April 15, 2022

Great service. ...very professional and helpful Had an emergency with vehicle and service department was very accommodating and met my needs. More

by Evans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2022 -

Lexus of Akron-Canton responded

Thank you for your confidence in our service team! We appreciate your business and your thoughtful feedback here at Lexus of Akron-Canton. Drive safely until we see you next!

April 15, 2022

I was very happy with the service Scott gave me. He was very professional and friendly. It was my firsr time there and everyone I dealt with was very helpful and friendly including the people who a More

by Bernadette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Gilmore
Apr 16, 2022 -

Lexus of Akron-Canton responded

We couldn't be happier to hear we made such a wonderful first impression, Bernadette! Thank you for sharing how satisfied you are with the care you received from Scott and the Lexus of Akron-Canton team, and we hope you'll stop by again next time you require service!

April 07, 2022

I have been coming here for many years, can’t beat the excellent service. Staff is always courteous and helpful, love the loaner service provided. Enjoy having a cup of coffee if waiting. Facility is alwa More

by Mjvoltz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Gilmore, Marty Richards
Apr 08, 2022 -

Lexus of Akron-Canton responded

We're happy to hear you could enjoy a nice cup of coffee while the Lexus of Akron-Canton team could take care of your vehicle's needs. Thank you for trusting us to get the job done!

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