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Lexus of Albuquerque

Overview Reviews (1,501) Inventory (140)

Lexus of Albuquerque

Name: Lexus of Albuquerque
Address: 4821 Pan American Freeway, Albuquerque, NM, 87109, US
Telephone: (800) 748-1951
Rating: 4.8

4.8

1,501 Reviews

4821 Pan American Freeway, Albuquerque, New Mexico 87109

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Sales: (800) 748-1951

Service: (800) 748-1951

Parts: (800) 748-1951

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Lexus of Albuquerque

Albuquerque, NM

Overview

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Vehicles

4.8

1,501 Reviews

Call Dealership (800) 748-1951

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4821 Pan American Freeway

Albuquerque, NM

87109

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4.8

1,501 Reviews

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View 6 Awards

This rating includes all dealership reviews, with more weight given to recent reviews.

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Overview Reviews (1,501) Inventory (140)

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Sales: (800) 748-1951

Service: (800) 748-1951

Parts: (800) 748-1951

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sales person make appointment manager warranty price friendly staff Frank purchase process

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Showing 1,501 reviews

March 04, 2026

SALES VISIT - NEW

Zachary was wonderful from the moment we drove into the lot, bought the car and left. He is definitely a very valued employee! lot, bought the car and left. He is definitely a very valued employee! More

by Juliesmelcer

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Purchase Time

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Recommend Dealer

Yes

Employees Worked With

Zachary Bec-Attar

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March 03, 2026

SALES VISIT - NEW

The sales team, particularly Tony, was slow to respond. The finance team, led by Ms. Kelly Medina, was rude and pushy. They refused to honor the initial negotiated price and were vague about the current pr The finance team, led by Ms. Kelly Medina, was rude and pushy. They refused to honor the initial negotiated price and were vague about the current promotional offer. I am switching from Acura after 20 years to Lexus because Lexus offers newer, more advanced technology. However, in terms of customer service, Acura has far surpassed Lexus. The Lexus team seemed disinterested and too busy to value my business. More

by Sherry Cheng

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Recommend Dealer

Employees Worked With

Tony Ramat, Kelly Medina

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March 02, 2026

SALES VISIT - NEW

Liked the sales and technical run down of the vehicle after purchase. Purchase process was about as painless as I have experienced after purchase. Purchase process was about as painless as I have experienced More

by Marksedam

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Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Employees Worked With

Frank Valencia, Jacob, Daniel

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February 28, 2026

SERVICE VISIT

Ok so how good can an oil change be ? Well , in my case , the Uber driver that was sent to get me got lost and canceled my ride back to the dealer. I have no car …. it’s closing time …. m Well , in my case , the Uber driver that was sent to get me got lost and canceled my ride back to the dealer. I have no car …. it’s closing time …. my service guy calls and said he didn’t know my uber was canceled . He jumped into my car (at closing time) hauled xxx to my house and picked me up and turned the lights on at the office and I paid my bill and took my car home . I would say THATS above and beyond . Thank goodness I don’t drive a CHEVROLET!!!!! Love my LEXUS . More

by Vicandmac1@yahoo.com

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Workmanship

Service Time

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Recommend Dealer

Yes

Employees Worked With

Daniel Perez

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Mar 04, 2026 -

Lexus of Albuquerque responded

Hello, we're so glad that we were able to go above and beyond your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.

February 27, 2026

SERVICE VISIT

Everyone was polite & efficient. Dealership was sparkling clean, very modern & easy to navigate, beautiful! Great Dealership was sparkling clean, very modern & easy to navigate, beautiful! Great More

by vonni

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Workmanship

Service Time

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Recommend Dealer

Yes

Employees Worked With

Robert Estrada

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Mar 02, 2026 -

Lexus of Albuquerque responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 26, 2026

SERVICE VISIT

Juan was awesome! He took the time to listen to our concerns and made sure we were taken care of. He took the time to listen to our concerns and made sure we were taken care of. More

by Kirstenm.galvan

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Workmanship

Service Time

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Recommend Dealer

Yes

Employees Worked With

Juan Chavez

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Mar 02, 2026 -

Lexus of Albuquerque responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

February 26, 2026

SERVICE VISIT

Like the new look very bright comfortable! and the service is very good. Very efficient. and the service is very good. Very efficient. More

by yola.luciani

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Daniel Perez

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Mar 02, 2026 -

Lexus of Albuquerque responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 26, 2026

SERVICE VISIT

Great service and very customers friendly. Work done in timely manner. All request were meet. Work done in timely manner. All request were meet. More

by Vrpueblo

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Juan in service

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Mar 02, 2026 -

Lexus of Albuquerque responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.

February 25, 2026

SERVICE VISIT

The most important thing to me is the attitude of the staff, which is very good. They can tell me they need to keep my car three days and I’m fine because they provide me with a loaner a latte and a snac staff, which is very good. They can tell me they need to keep my car three days and I’m fine because they provide me with a loaner a latte and a snack. What else could a girl want the quality of the repair is excellent I’ve never had a problem. More

by brunjesj

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Workmanship

Service Time

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Recommend Dealer

Yes

Employees Worked With

Daniel Perez

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Feb 28, 2026 -

Lexus of Albuquerque responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 24, 2026

SERVICE VISIT

Always polite and efficient. Very comfortable customer waiting area. They keep you informed of progress, too. Very comfortable customer waiting area. They keep you informed of progress, too. More

by aashford

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Daniel Perez

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Feb 27, 2026 -

Lexus of Albuquerque responded

Hi, we are glad we could help. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Lexus of Albuquerque

Lexus of Albuquerque Awards Awards

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