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Lexus of Albuquerque

Albuquerque, NM

4.8
1,375 Reviews

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,375 reviews

November 12, 2025

The service at Lexus of Albuquerque is excellent. Thanks to my advisor Jaime, Iam always week informed and satisfied. More

by gailchasey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
November 09, 2025

I was 30 minutes late for my appointment. They said it was ok. I just needed an oil change and then they checked and I needed an alignment. They took 2 hours and they washed my car. It wa More

by cherylmilner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Branden Johnson
November 08, 2025

Laurie and her team are amazing! ! Very friendly, professional, and helpful. Thank you so much! More

by stacie.roberts23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Martinez & her team
Nov 09, 2025 -

Lexus of Albuquerque responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Albuquerque! Feel free to reach out to us if you need anything. Have a wonderful day.

November 07, 2025

Great service greeting and timely completion . Clean car when it is returned and work was properly completed More

by Rmaestas76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Griego
Nov 09, 2025 -

Lexus of Albuquerque responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

November 07, 2025

Have always taken my car into dealership for service/ maintenance. Have never been disappointed. My car is always kept in safe operating condition. It’s small, but I really appreciate my car being washe More

by lindahoranburg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie, service
Nov 09, 2025 -

Lexus of Albuquerque responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus of Albuquerque. If you have any further questions, please don't hesitate to reach out!

November 07, 2025

As always, service was excellent. Everyone was so pleasant and professional. I actually look forward to every visit. Daniel Perez took the time to keep me updated as to the progress o More

by michaelw.smith7710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Nov 09, 2025 -

Lexus of Albuquerque responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

November 07, 2025

Appt right on time. Daniel Perez was excellent. Also Paul de Laurentis helped with questions. More

by Hennesspg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Nov 09, 2025 -

Lexus of Albuquerque responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

November 06, 2025

I brought in my 2011 Lexus ES350 that I had purchased recently through an excellent salesman Erik Lasansee to have the brakes looked at. The brake pads needed to be replaced. Laurie Martinez, certified s More

by GRP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Martinez, Certified Service Advisor and Kevin Saiz, Service Director
Nov 08, 2025 -

Lexus of Albuquerque responded

Hello, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque. We hope to be of service to you again in the future. Best wishes, Lexus of Albuquerque

November 04, 2025

My service advisor Juan Chavez was very knowledgeable, friendly and accommodating. He answered all my questions and resolved my issues. More

by Armida.Ainsworth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Chavez, Gary Gabaldon, Rob Jordan, Daniel Perez
Nov 06, 2025 -

Lexus of Albuquerque responded

Hello, we're happy to hear you had such a positive experience with Juan! Feel free to reach out to us if you need anything. Have a wonderful day.

October 30, 2025

My advisor was great. He explained in detail the services I will need soon. He was able to answer all of my questions. More

by vlovelady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Lueras
Nov 01, 2025 -

Lexus of Albuquerque responded

Hi, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!

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