Lexus of Albuquerque

Robert Estrada, service agent, is terrific: personable, professional, knowledgeable, understanding, helpful. Everyone there is great. professional, knowledgeable, understanding, helpful. Everyone there is great. More

Service was excellent. Kept me informed throughout the process. Explained in detail all of the various maintenance components including alignment. Kept me informed throughout the process. Explained in detail all of the various maintenance components including alignment. More

Like the new reno but dislike the open offices for the service advisors. The service advisors need a little privacy when dealing with their clients. service advisors. The service advisors need a little privacy when dealing with their clients. More

The best car buying experience ever thanks to Frank Valencia, he made it happen for me to get the car I wanted. Thanks to Daniel in financing also. Love them both 😘 Valencia, he made it happen for me to get the car I wanted. Thanks to Daniel in financing also. Love them both 😘 More

Lexus of Albuquerque has provided excellent customer service the few times I have been in. They go beyond the minimum, are friendly and communicate during the service. 5 Stars for my representative Ev service the few times I have been in. They go beyond the minimum, are friendly and communicate during the service. 5 Stars for my representative Evan. More

I want to take a moment to recognize Daniel and Pete at Lexus of Albuquerque for their outstanding customer service. Daniel took the time to genuinely listen to my concerns regarding both the repairs to Lexus of Albuquerque for their outstanding customer service. Daniel took the time to genuinely listen to my concerns regarding both the repairs to my vehicle and the associated costs. I sincerely appreciate his patience, professionalism, and willingness to hear me out. I also want to extend my gratitude to Pete, the Service Manager, for taking my concerns seriously and ensuring that the final charges were fair, transparent, and aligned with the repairs performed. As a longtime Lexus customer, I value honesty, integrity, and accountability. Both Daniel and Pete demonstrated these qualities and reminded me why I continue to trust Lexus of Albuquerque with my vehicle. Thank you both for going above and beyond to ensure a positive customer experience. You’ve earned my continued loyalty, and I look forward to remaining a customer for years to come! More

I took my ES 350 in for routine service; Logan was very helpful and kept me informed every step of the way, the amenities are pleasant and it’s an overall positive experience waiting for your vehicle. helpful and kept me informed every step of the way, the amenities are pleasant and it’s an overall positive experience waiting for your vehicle. More

Always attentive in servicing. Will complete servicing and keep in contact when there are unexpected service issues. Easy to work with and to schedule Will complete servicing and keep in contact when there are unexpected service issues. Easy to work with and to schedule More

Service department proved themselves untrustworthy. Brought the car in , after an extended length I checked in and was told they wanted to effect a repair on part of the car with nothing wrong They Brought the car in , after an extended length I checked in and was told they wanted to effect a repair on part of the car with nothing wrong They asked for an additional charge for diagnostic time and whole.thry wanted me to agree to the repairs that were not needed,.the used car manager texted wanting to buy the car. When I mentioned that there was a known issue with the vent motor, which is what I wanted fixed, they suddenly decided that was the problem. Apparently they cannot be trusted to the correct repair and are keem on manipulation Never again More

I have been taking my RX400h car to this dealership for ~16 years and they have provided me with service that has been consistent and they demo respect towards their customers, which sadly is missing in ma ~16 years and they have provided me with service that has been consistent and they demo respect towards their customers, which sadly is missing in many other businesses. More