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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
1,260 Reviews
Call Dealership (800) 748-1951
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4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,260 reviews

July 31, 2025

Great service either way parts division and the service department. Kind, friendly, helpful. Robert, service manager, was great More

by Abqrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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July 31, 2025

Awesome Friendly Unpressured Truthful Dependable Rel iable Fair Quick Helpful Dependable Concerned Efficient Hopefully Timely Concerned More

by gjenkins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Melgerijo, Wright Zimmerly
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July 31, 2025

I went in for an oil change today, which the service department was very helpful and I love their new updated building looks fabulous. More

by lisamascarenas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Borunda
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July 27, 2025

The service was quick and an excellent price point with the promo postcard they mailed me. However, I was a little disappointed that they didn't offer the car wash like they did before. More

by dukecitygal
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jaime
Report | Print
Jul 30, 2025 -

Lexus of Albuquerque responded

Thank you for your feedback. We're glad to hear you were pleased with the quick service and found value in the promotional offer. We apologize for the disappointment regarding the car wash as we understand how much those small touches can enhance the experience. Your feedback is appreciated and will be shared with our team as we continue to look for ways to improve.

July 25, 2025

Not impressed. Take in a perfectly flawless lexus for routine maintenance and leave with nothing but issues...and a dirty car and no reasonable course of action. S More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not impressed
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Jul 26, 2025 -

Lexus of Albuquerque responded

J, Thank you for your feedback. At Lexus of Albuquerque, it is important to us to ensure you 'Experience Amazing' from start to finish. Please reach out to me at 575-489-2346 at your earliest convenience so we can make this right. Kevin Saiz, Service Director Lexus of Albuquerque | (575) 489-2346 | ksaiz@Group1Auto.com

July 25, 2025

Our salesman, Erik. was amazing from beginning to end! He was so kind and helpful and made the process very smooth! More

by kallijohnson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erik Lesansee
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Jul 26, 2025 -

Lexus of Albuquerque responded

Hello, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque. If you have any further questions, please give us a call. We're always happy to help!

July 24, 2025

Met promptly by the service agent who explained in detail what service support he recommended. Car was returned within the promised time and all work appears to have been completed. Waiting area provided was More

by Lgutheinz
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Jordan passed a few years ago. Please don’t make this mistake. , Daniel Perez
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Jul 28, 2025 -

Lexus of Albuquerque responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

July 24, 2025

We have always had a very favorable experience at this dealership. Jaime Barunda is our service consultant and he does a terrific job. He takes care of us. More

by Ralph W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Barunda
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Jul 25, 2025 -

Lexus of Albuquerque responded

Hello Ralph, we're happy you found Jaime to be so supportive during your experience here at Lexus of Albuquerque. Feel free to reach out to us if you need anything. Have a wonderful day.

July 24, 2025

I have had great service and experience with this Lexus dealership. Bringing my husband’s Camary in too. More

by LISSA_717
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Jordan
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Jul 25, 2025 -

Lexus of Albuquerque responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

July 23, 2025

Branden was quick and courteous with scheduling my service on short notice. I’m a big fan of the complementary loaner cars. More

by slobs.21fronts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Branden
Report | Print
Jul 24, 2025 -

Lexus of Albuquerque responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Albuquerque! We are always more than happy to assist you if anything else comes up. Take care!

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