Back

Lexus of Albuquerque

Albuquerque, NM

4.8
1,410 Reviews

4821 Pan American Freeway

Albuquerque, NM

87109

Directions

By Type

Showing 1,411 reviews

December 23, 2025

Classy new facility with courteous personnel. Well worth the drive from Durango. Plan to get all service there. More

by Wynnphillips2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Borunda
December 22, 2025

Lexus of Albuquerque has the best customer service. They are always friendly and happy to help. More

by Elena.wylie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Borunda- 4 stars!
December 19, 2025

A bit miffed. Car in at 7 am appt and left at 9. No wash More

by dianeschneider84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
December 19, 2025

Very Nice facility. Staff is always friendly and professional. Service cost has always been fair, competitive and reasonable. Plan to use Lexus of Albuquerque as long a More

by A Leyva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan,
Dec 21, 2025 -

Lexus of Albuquerque responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 19, 2025

Excellent service and attention to customer needs. Nice amenities, complimentary drinks of all kinds and snacks. More

by richtoad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Dec 21, 2025 -

Lexus of Albuquerque responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 18, 2025

Wonderful experience, Wright and Michael made our purchase easy. Treated with respect, would definitely buy from Lexus of Albuquerque again. More

by Frank E Lucero
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Torres and Wright Zimmerly. 5 stars each.
Dec 21, 2025 -

Lexus of Albuquerque responded

Hello Frank, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

Dec 21, 2025 -

Frank E Lucero responded

Thank you

December 17, 2025

The staff was super courteous and I had expedient service! I would Highly recommend going here More

by oneoftwo60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
Dec 20, 2025 -

Lexus of Albuquerque responded

Hello, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque. We can't wait to see you again, have a great day.

December 16, 2025

Loaner was expected when the appointment was mad, but none available at check in. Waited for 2 hours. Then I was told car was entering the car wash and would be ready in about 10 minutes. Told to go p More

by jpetranovich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Perez
Dec 20, 2025 -

Lexus of Albuquerque responded

Hello, jpetranovich. Lexus of Albuquerque Service does it's best to meet your time commitments, provide thorough services, and ensure your vehicle leaves in better condition than it came in. At this visit, we did not hold up our end of the deal and I assure you, we will be better in the future. Our guests are the best part of our business, and I would like the opportunity to make it right and continue to have the privilege of being your service center for all of your Lexus needs. Please call me at 575-489-2346 at your convenience Kevin Saiz Service Director - Lexus of Albuquerque ksaiz@Group1Auto.com

December 16, 2025

Juan was really great and helpful. They returned my vehicle better than I left it! Washing it and cleaning up the inside for me. More

by lexusvanessagarcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Chávez
Dec 19, 2025 -

Lexus of Albuquerque responded

Hello, we're happy you found Juan to be so supportive during your experience here at Lexus of Albuquerque. We do hope we can be of assistance in the future. Take care!

December 15, 2025

Laurie Martinez was amazing to work with in the service department. She took super good care of us and made sure we had it as much information as possible to make the best decision. She is an excellent com More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Martinez
Dec 19, 2025 -

Lexus of Albuquerque responded

Hello, thank you for your kind review; we are happy to pass along your comments to Laurie Martinez here at Lexus of Albuquerque! We do hope we can be of assistance in the future. Take care!

1
...