Lexus of Albuquerque

Outstanding Customer Service After a few less than favorable interactions with other car dealers and other sale consultants, I was pleasantly surprised by the courtesy and profess After a few less than favorable interactions with other car dealers and other sale consultants, I was pleasantly surprised by the courtesy and professionalism I received from Bobby Griego. Mr. Griego did not hesitate on taking an extra step to ensure that my family and I could of get the best vehicle for us. More

“Thanks Ray!” – Brenda & Lonnie This is our second experience purchasing a new Lexus from Lexus of Albuquerque. Raymond did an exceptional job providing information and answering qu This is our second experience purchasing a new Lexus from Lexus of Albuquerque. Raymond did an exceptional job providing information and answering questions before, during, and after the sale. It was apparent Raymond was concerned about and committed to providing total customer satisfaction. We had a great experience purchasing our new Lexus NX from Raymond and Lexus of Albuquerque. We really like our new Lexus NX and will continue to recommend Raymond, Lexus of Albuquerque, and Lexus vehicles. Thanks Ray! More

Pleasant negotiations & a genuine effort to meet my needs Kassandra & her boss, Tom, both worked very hard to find a deal that would make all of us happy. Rob always provides outstanding service & advice Kassandra & her boss, Tom, both worked very hard to find a deal that would make all of us happy. Rob always provides outstanding service & advice. It is frustrating that the rating below forced me to pick whether Kassandra or Rob is most interested in serving my interests over those of the dealership, because they both do an outstanding job! More

Straight to the point, just the way I wanted Until now I have only interacted with the service department and Mr. Jordan and the service staff set a very high bar. This is my first experience buy Until now I have only interacted with the service department and Mr. Jordan and the service staff set a very high bar. This is my first experience buying a vehicle from this dealership and it was everything I have come to expect. I was able to look at the vehicle without being pressured and had all my questions answered. I was there late in the day but all the necessary personnel was willing to stay to get me taken care of without feeling pressured or pushy. This was probably the first car purchase that was actually pleasant. I would like to say I will be back soon but the impeccable shape of the vehicle I purchased and the longevity of the Lexus I already own, it will take quite some time before I need to buy another vehicle. But when I do I can't imagine i would go anywhere else. More

Amazing experience! Bobby had by far been the best I've ever worked with. He was very patient with me and made sure I didn't get myself in to much or to little of a car. Bobby had by far been the best I've ever worked with. He was very patient with me and made sure I didn't get myself in to much or to little of a car. He continued to work for me even after my car was purchased. I really felt like Bobby cared about me as a person and not just another sale. More

Very professional and fun!! Kassandra Muldez (our sales person) had been recommended by a friend but as it turned out Kassandra was the internet sales manager that responded to m Kassandra Muldez (our sales person) had been recommended by a friend but as it turned out Kassandra was the internet sales manager that responded to my wife's on line car build. The vehicle that we wanted was not available on the lot but Kassandra was able to locate one and once cleared by us she had it delivered. There were some dealer/sub contractor additions we wanted added before the delivery and Kassandra had that all setup and well orchestrated in short time. The vehicle has just been a dream to drive and learn about over the last few months since the purchase. Kassandra always called us back promptly to let us know what was going on with the delivery which by the was 2 days earlier than expected and also would call to explain questions that we had regarding the operation of the vehicle. Kassandra also followed up on the visits back to the dealer for accessories, license plate,..etc. Excellent experience dealing with her as well as the Lexus staff. More

Ray Montes Ray is the best salesman I have ever dealt with. This is our 4th GX. We were buying Lexus for the service and retained value. Ray makes any prob Ray is the best salesman I have ever dealt with. This is our 4th GX. We were buying Lexus for the service and retained value. Ray makes any problem disappear and follows up. I will never buy from anyone else. More