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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
1,138 Reviews
Call Dealership (800) 748-1951
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4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,138 reviews

February 26, 2025

They always are nice and welcoming. Juan is the best service rep, always helpful and accomodating! More

by irishapril
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan in Service Dept
Report | Print
Mar 02, 2025 -

Lexus of Albuquerque responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

February 24, 2025

Cassandra Muldez is phenomenal at providing unsurpassed customer service even past the purchase of your vehicle. She is always available to help me navigate any questions. Daniel Perez takes case of every More

by Linda Rios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Muldez, Daniel Perez
Report | Print
Feb 28, 2025 -

Lexus of Albuquerque responded

Hi Linda, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

February 23, 2025

Easy online service appointment scheduling. Text reminders of appointment. “Shuttle service”/uber easy & convenient. Friendly, efficient service. More

by Sel9000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Feb 24, 2025 -

Lexus of Albuquerque responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

February 23, 2025

Juan Chavez with Clarissa Perez, the wonderful front secretary are superb. Juan & staff are excellent! More

by Angelhealer777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Chavez, Clarissa Perez, front desk secretary
Report | Print
Feb 24, 2025 -

Lexus of Albuquerque responded

Hello, thank you for your kind review; we are happy to pass along your comments to Juan and Clarissa here at Lexus of Albuquerque! We are always more than happy to assist you if anything else comes up. Take care!

February 23, 2025

Excellent customer service. Service advisor helped with spontaneous visit when error codes lit up on dash and provided a loaner so I could keep doctor's appointment. Customer se More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian, Customer Service Representatives
Report | Print
Feb 24, 2025 -

Lexus of Albuquerque responded

Hi Gary, thank you for taking the time to leave a review for us at Lexus of Albuquerque. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 23, 2025

Friendly and quick service today. Advisor was responsive and attentive to customer needs in a timely manner. More

by Cattail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Feb 24, 2025 -

Lexus of Albuquerque responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus of Albuquerque. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 22, 2025

Kevin was very helpful, great sales person to work with. Will definitely come back soon. More

by Sylvia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Melgarejo
Report | Print
Feb 24, 2025 -

Lexus of Albuquerque responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 21, 2025

Ryan was our service representative; he was very attentive and resolved our issue. Thank you Ryan for being professional and providing us with great customer care! More

by ejsalas1@msn.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
Feb 24, 2025 -

Lexus of Albuquerque responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

February 21, 2025

Great experience at dealership. The staff is friendly and knowledgeable. The dealership is clean and tidy. More

by dhale6471
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Feb 21, 2025 -

Lexus of Albuquerque responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 21, 2025

Helpful! Excellent service! So very very NICE. We do not live in Albuquerque nor did we buy the car there but you would never know that from the way we were More

by Donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben
Report | Print
Feb 23, 2025 -

Lexus of Albuquerque responded

Hi Donna, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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