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Lexus of Albuquerque

Albuquerque, NM

4.8
1,138 Reviews

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,138 reviews

February 14, 2025

Excellent service and friendly staff. Everything was set up and we taken care of very professionally. More

by Cjbslenard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fabricio Ugarte, Isabela Smith, Daniel Poe
Feb 18, 2025 -

Lexus of Albuquerque responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 14, 2025

Excellent service. Robert Estrada is great at assisting customers.He was very helpful adressing issues with my car!! More

by algallegos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Gabaldon
Feb 18, 2025 -

Lexus of Albuquerque responded

Hello Algallegos, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque. We are always more than happy to assist you if anything else comes up. Take care!

February 14, 2025

From the minute that we walked in the lexus dealership they were absolutely amazing. Went above and beyond helping us. I will recommend everybody that I know about our experience with lexus. More

by barbaragary1950
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul dilorenzo. Kevin. I call him Kevin Lexus
Feb 18, 2025 -

Lexus of Albuquerque responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 14, 2025

By far the best Lexus dealership in Albuquerque. Definitely top 5 in the state of New Mexico. More

by jdkemmet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Hare, Daniel Perez
Feb 18, 2025 -

Lexus of Albuquerque responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 14, 2025

Good service, good dealings with service rep, no high pressure sales. Not contacted prior about “several hours wait” on our first appointment; apparently due to construction only one or two bays were op More

by Glory.f
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Feb 18, 2025 -

Lexus of Albuquerque responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 14, 2025

Good in scheduling services that meet our needs and schedule. Courteous staff and clean facilities. More

by douglashnelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
Feb 18, 2025 -

Lexus of Albuquerque responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Albuquerque! We are always more than happy to assist you if anything else comes up. Take care!

February 13, 2025

Love mike. All the people very friendly and accommodating. Absolutely love my new car very much! More

by Kaorose
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Gomez
Feb 17, 2025 -

Lexus of Albuquerque responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

February 13, 2025

The staff is always professional and the service center always does great work when I’m there. More

by DAJT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Keck
Feb 17, 2025 -

Lexus of Albuquerque responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

February 13, 2025

Outstanding Service , the service representative Jamie was respectful and helpful to my questions and needs. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Feb 18, 2025 -

Lexus of Albuquerque responded

Hello Chris, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 12, 2025

I took back my 2021 Lexus for the 1st service since I purchased it in July. The car has approx 27k miles on it. Since it was past the 25k mile service, but not yet to the 30k service , I asked if they wo More

by falec1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I believe it was Rob, Rob Jordan
Feb 14, 2025 -

Lexus of Albuquerque responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to your recent visit. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Mont Porter General Manager Lexus of Albuquerque O 575-489-2341 rporter@Group1auto.com

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