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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
1,138 Reviews
Call Dealership (800) 748-1951
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4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,138 reviews

February 01, 2025

Robert in service is an asset to Lexus. Explained everything in great detail. Very knowledgeable! More

by Lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
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Feb 03, 2025 -

Lexus of Albuquerque responded

Hello Lopez, we're happy you found Robert to be so supportive during your experience here at Lexus of Albuquerque. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 31, 2025

Outstanding customer service from scheduling to greeting on arrival, careful explanations and meticulous mechanical support . Great snacks too More

by WBB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana, Juan, Daniel Perez
Report | Print
Feb 03, 2025 -

Lexus of Albuquerque responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 31, 2025

Comfortable working environment in sales and especially the service makes owning a Lexus pleasant experience! More

by Bobvirg75
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Report | Print
Feb 03, 2025 -

Lexus of Albuquerque responded

Hello, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 28, 2025

The new facility is beautiful and very efficient in the way it operates. I’m very happy to bring my Lexus here for sevice More

by jeb350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
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Feb 01, 2025 -

Lexus of Albuquerque responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

January 27, 2025

Fabricio was knowledgeable and responsive and he came through with agreed upon terms. Thank you! More

by vinceirish90
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wright Zimmerly, Daniel Perez
Report | Print
Jan 31, 2025 -

Lexus of Albuquerque responded

Hi, thank you for your kind review; we are happy to pass your comments to Fabricio here at Lexus of Albuquerque! We are always more than happy to assist you if anything else comes up. Take care!

January 26, 2025

Fast and efficient service. Work was done professionally and everything was addressed. Thank you, Jaime! More

by leti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
Report | Print
January 26, 2025

Woke up to a good size pusdke of oil on my garage floor . I cant tell if its the drain plug or filter but its unacceptable. More

by aperea00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian
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January 26, 2025

I went to get a new battery and since it wouldn’t take long I took my door with me. Everybody was so kind and attentive to my dog. It is a beautiful spacious place that makes you feel like home while you More

by Mgrittani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ponce
Report | Print
January 25, 2025

The Service Manager, Advisor, and Technician did an outstanding job of Changing my vehicle oil, inspections, and fixing the Front Black Engine Cover were just excellent! Francis Eggert More

by Francis M Eggert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Service Manager and Mr Juan Chavez — Five Stars
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January 24, 2025

Poor communication. Lack of customer concerns. No follow thru after direct inquiry. Refocus on vustomer More

by Smelserjohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime
Report | Print
Jan 25, 2025 -

Lexus of Albuquerque responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to the poor communication on our end. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Mont Porter General Manager Lexus of Albuquerque O 575-489-2341 rporter@Group1auto.com

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