Back

Lexus of Albuquerque

Albuquerque, NM

4.8
1,224 Reviews

4821 Pan American Freeway

Albuquerque, NM

87109

Directions

By Type

Showing 1,224 reviews

February 14, 2025

From the minute that we walked in the lexus dealership they were absolutely amazing. Went above and beyond helping us. I will recommend everybody that I know about our experience with lexus. More

by barbaragary1950
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul dilorenzo. Kevin. I call him Kevin Lexus
Feb 18, 2025 -

Lexus of Albuquerque responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 14, 2025

Good service, good dealings with service rep, no high pressure sales. Not contacted prior about “several hours wait” on our first appointment; apparently due to construction only one or two bays were op More

by Glory.f
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Feb 18, 2025 -

Lexus of Albuquerque responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 14, 2025

Excellent service. Robert Estrada is great at assisting customers.He was very helpful adressing issues with my car!! More

by algallegos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Gabaldon
Feb 18, 2025 -

Lexus of Albuquerque responded

Hello Algallegos, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque. We are always more than happy to assist you if anything else comes up. Take care!

February 13, 2025

Love mike. All the people very friendly and accommodating. Absolutely love my new car very much! More

by Kaorose
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Gomez
Feb 17, 2025 -

Lexus of Albuquerque responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

February 13, 2025

Outstanding Service , the service representative Jamie was respectful and helpful to my questions and needs. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Feb 18, 2025 -

Lexus of Albuquerque responded

Hello Chris, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 13, 2025

The staff is always professional and the service center always does great work when I’m there. More

by DAJT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Keck
Feb 17, 2025 -

Lexus of Albuquerque responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

February 12, 2025

Always great service and the dealership has just been renovated - the customer area is comfortable. Jaime helped me get my oil changed and brakes fixed in only a few hours. More

by paulc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Borunda
Feb 17, 2025 -

Lexus of Albuquerque responded

Hello Paulc, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

February 12, 2025

I took back my 2021 Lexus for the 1st service since I purchased it in July. The car has approx 27k miles on it. Since it was past the 25k mile service, but not yet to the 30k service , I asked if they wo More

by falec1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I believe it was Rob, Rob Jordan
Feb 14, 2025 -

Lexus of Albuquerque responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to your recent visit. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Mont Porter General Manager Lexus of Albuquerque O 575-489-2341 rporter@Group1auto.com

February 12, 2025

Frank is the man! Great services. He provided excellent service and kept me informed every step of the way. Thanks to him, I got my dream car! Communication was seamle More

by Tenzin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Valencia
Feb 17, 2025 -

Lexus of Albuquerque responded

Hi, we appreciate your positive review about your experience with us! We are always more than happy to assist you if anything else comes up. Take care!

February 12, 2025

I would highly recommend this dealership. All the people were very friendly and courteous. Our servous rep was very helpful. More

by Maryb
Recommend Dealer
Yes
Employees Worked With
Matt D
Feb 17, 2025 -

Lexus of Albuquerque responded

Hi, your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

...
23
...