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Lexus of Albuquerque

Albuquerque, NM

4.8
1,138 Reviews

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,138 reviews

December 18, 2024

Yesterday’s Experience exceeded my expectation. Thank you I will return for my next service and will also recommend More

by blakhwk821
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
Dec 21, 2024 -

Lexus of Albuquerque responded

Hi, it's experiences like yours that really keep us motivated! We look forward to your next visit! Take care!

December 18, 2024

Lexus of Albuquerque took great care of my car and made sure everything was done to my satisfaction. More

by Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Dec 21, 2024 -

Lexus of Albuquerque responded

Hi, your satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we can do for you.

December 17, 2024

The experience at this dealership was disappointing. Service fell below expectations, with poor communication and an overall lack of professionalism. This was especially frustrating given that a previou More

by Disappointed Service Guest
Recommend Dealer
No
Employees Worked With
A member of the service team
Dec 17, 2024 -

Disappointed Service Guest responded

I’ve chosen not to name any employees, as the issues seem to reflect systemic problems with the dealership’s processes, procedures, lack of effective training and quality control. While this visit was incredibly disappointing, I hope this feedback helps Lexus of Albuquerque improve the experience for future customers. My expectations were based on previous positive experiences, both here and at other Lexus dealerships. Unfortunately, this visit fell far below the standard of excellence expected from a Lexus dealer. It was so disappointing that I will no longer consider this dealership for service or future vehicle purchases.

December 17, 2024

Took car in check engine light on and was resolved within a few hours. No cost to me and Jaime in service was excellent to explaining everything. More

by Kenh1851
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime borunda
Dec 20, 2024 -

Lexus of Albuquerque responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 17, 2024

Their service is excellent. Estimates and recommended repairs are fair and objective. All aspects of bringing in my car for service are excellent. More

by cahinne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan in Service
Dec 20, 2024 -

Lexus of Albuquerque responded

Hi Cahinne, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 16, 2024

Service personnel Daniel Perez was wonderful to work with. He is professional, kind, communicative and efficient. His calm disposition is appreciated. Every thing flows smoothly. Daniel and his team are More

by browere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel , Daniel Perez
Dec 20, 2024 -

Lexus of Albuquerque responded

Hi, thanks for your praise and kind comments about Daniel. We are always more than happy to assist you if anything else comes up. Take care!

December 16, 2024

Daniel Perez was very helpful as my service manager. He is professional, knowledgeable and communicative about what is going on with my car. Thank you Daniel And your whole team who made everything go More

by browere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Dec 20, 2024 -

Lexus of Albuquerque responded

Hi, thank you for your kind review; we are happy to pass along your comments to Daniel here at Lexus of Albuquerque! We hope you have a great day!

December 13, 2024

The people are fantastic. Quick and thorough. However, the price of parts is ridiculously high. More

by irelandalb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Dec 15, 2024 -

Lexus of Albuquerque responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Albuquerque! We are always more than happy to assist you if anything else comes up. Take care!

December 13, 2024

2nd Lexus purchased here. Love the service. Love the car. Won’t be the last Lexus purchase. I was pampered and spoiled throughout the purchase process. More

by hellokittymjv
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Write Zimmerly and Sonia Torcioni
Dec 15, 2024 -

Lexus of Albuquerque responded

Hello, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

Dec 16, 2024 -

hellokittymjv responded

I love my Lexus nxh The service I received throughout the purchase process was outstanding. I have purchased from this dealer before. All service and maintenance on my Lexus is strictly performed there. Which is why my Lexus always drives like new. I have always had the best purchase and repair service at Lexus of Albuquerque. Thank you for being the best at what you do!

December 12, 2024

Advisor was unable to reference work don't at other lexus dealership and therefore I believe that redundant work was performed and this charged. More

by jfmart23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Dec 14, 2024 -

Lexus of Albuquerque responded

Hello, we appreciate your feedback! If you're ever in need of help, please let us know!

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