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Lexus of Albuquerque

Albuquerque, NM

4.8
1,473 Reviews

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,473 reviews

January 27, 2026

“Excellent service at Lexus for my oil change! Everyone was welcoming and helpful from the moment I arrived. I really appreciated the transparency and professionalism. Great experience overall!” More

by Andrea C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Borunda
Jan 28, 2026 -

Lexus of Albuquerque responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

January 25, 2026

Best management, sales, and service department I’ve been to! I wish the American Toyota was this good but I avoid that place! Lexus is a comfortable and inviting environment as they make you comfortable w More

by NewMexicoCruisin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mont Porter and Evan in service, Chris Montoya
Jan 27, 2026 -

Lexus of Albuquerque responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.

January 25, 2026

Process of scheduling service and getting it done was very smooth. Car was ready on time and shuttle through Uber worked well. More

by laura.fashing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Jan 27, 2026 -

Lexus of Albuquerque responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 25, 2026

Very friendly and professional staff. Excellent service also. I will definitely be returning to this dealership. More

by maradiaga2436
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete ?, Daniel Perez
Jan 27, 2026 -

Lexus of Albuquerque responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.

January 24, 2026

Friendly and quick service, but I didn't feel rushed to get my SUV serviced More

by melonvirgo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Lueras
Jan 25, 2026 -

Lexus of Albuquerque responded

Hi, we are glad we could help. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 24, 2026

It was pretty quick and painless and I did not feel pressured or annoyed. The whole process was easy and I left with a car I love. More

by Manchavez75
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Montanez
Jan 25, 2026 -

Lexus of Albuquerque responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

January 24, 2026

I received excellent service. The waiting area had tables, desks, computers and snacks for waiting customers. I’m considering relocating my office there. More

by Kari Brandenburg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Borunda
Jan 25, 2026 -

Lexus of Albuquerque responded

Hello, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 24, 2026

Good job…. .timely, competent and friendly. Next service is the 30K.mile major tuneup, etc.which I’m told will be $400+. That’s pretty high for a tuneup! More

by glinalbq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Jan 25, 2026 -

Lexus of Albuquerque responded

Hi, thank you for taking the time to leave us your honest feedback. If you have any further questions, please give us a call. We're always happy to help!

January 23, 2026

Service is not for the customer they do not care for you, it should be a rolling the carpet out since Lexus is a premium luxury vehicle brand and to be treated as if I am a bother to their day. From the entr More

by grisellecortinas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I wish I recalled the names if contacted I can share
Jan 24, 2026 -

Lexus of Albuquerque responded

Hello, grisellecortinas. Thank you for providing your in-depth feedback. At Lexus of Albuquerque, we strive to exceed your expectations and elevate your guest experience. Please call me at 575-489-2346 at your convenience. I'd love to gather the details regarding the visit. Kevin Saiz Service Director - Lexus of Albuquerque ksaiz@Group1Auto.com

January 23, 2026

A+ experience on every level. Transparent pricing. Patient and not pushy. Quick response to inquiry and all questions Thank you Sonia! More

by Brian
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sonia Torcioni
Jan 24, 2026 -

Lexus of Albuquerque responded

Hello Brian, thank you for your kind review; we are happy to pass along your comments to Sonia here at Lexus of Albuquerque! We look forward to your next visit! Take care!