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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
1,202 Reviews
Call Dealership (800) 748-1951
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4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,202 reviews

June 04, 2025

Excellent customer service, especially from my sales rep, Chuck Cunningham. He was very patient and helpful. More

by gvira
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Cunningham
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Jun 08, 2025 -

Lexus of Albuquerque responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque. If you have any further questions, please don't hesitate to reach out!

June 04, 2025

My service advisor Robert Estrada is the best. He has been my advisor for many years and numerous vehicles. He listens and helps answer my questions. I like to new building with the drive up garag More

by Julie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
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Jun 08, 2025 -

Lexus of Albuquerque responded

Hello Julie, thank you for your kind review; we are happy to pass along your comments to Robert here at Lexus of Albuquerque! Please don't hesitate to reach out if there's anything additional we can do for you.

June 03, 2025

Smooth, enjoyable, efficient experience. Transparent and helpful throughout the process. It was a great experience. More

by nunezandre777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zachary
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Jun 06, 2025 -

Lexus of Albuquerque responded

Hi, we are so pleased you enjoyed your visit to Lexus of Albuquerque! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 03, 2025

Kevin was super to work with. He found me a great GX550 with the stéréo I wanted More

by doneker
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin
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Jun 06, 2025 -

Lexus of Albuquerque responded

Hi, we're happy to hear you had such a positive experience with Kevin! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 31, 2025

The advisor gave good advice in choosing the discount coupon to be used for this service. However, he is too busy checking in incoming customer and somehow delays in taking care of the paper work for the More

by Kennet Chen
Recommend Dealer
Yes
Employees Worked With
Jaime
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May 31, 2025

I was very pleased with the service and the way they treated me. I love how they spoiled us with the treats and coffee. It makes it fun. More

by Lquezadalh00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben
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May 31, 2025

Service was prompt, service rep was thorough and explained what would be done. The car was ready sooner than estimated. Overall good experience. More

by R. Holloway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Jun 01, 2025 -

Lexus of Albuquerque responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque. We hope you have a great day!

May 30, 2025

It would be nice if they would leave all my settings the way they were when I left it. I’m not very good at technology and it takes me forever to put it back together. Also, I was told I could take my car i More

by Fresquez_d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
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Jun 04, 2025 -

Lexus of Albuquerque responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Kevin Saiz Service Director - Lexus of Albuquerque (575) 489-2346 ksaiz@Group1Auto.com

May 30, 2025

Excellent service, my advisor Ruben was superb and disclosed in detail what my vehicle needed. More

by Britony47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben , Daniel Perez
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May 31, 2025 -

Lexus of Albuquerque responded

Hi, thank you for your kind review; we are happy to pass along your comments to Ruben here at Lexus of Albuquerque! We are always more than happy to assist you if anything else comes up. Take care!

May 27, 2025

Excellent service. Robert did an excellent job explaining the work that was completed on my vehicle. Excellent atmosphere. Thanks. More

by BDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Gabaldon, Rob Jordan
Report | Print
May 30, 2025 -

Lexus of Albuquerque responded

Hi, thank you for your kind review; we are happy to pass along your comments to Robert here at Lexus of Albuquerque! Please don't hesitate to reach out if there's anything additional we can do for you.

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