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Lexus of Albuquerque

Albuquerque, NM

4.8
1,177 Reviews

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,179 reviews

October 06, 2024

Jessica provided great customer support and my Lexus was serviced quickly. I also really like the video of the inspection I received. More

by wjpalen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Keck
Oct 12, 2024 -

Lexus of Albuquerque responded

Hi, we're happy you found Jessica to be so supportive during your experience here at Lexus of Albuquerque. We are always more than happy to assist you if anything else comes up. Take care!

October 05, 2024

Jaime was my service tech. He was professional, courteous and kept me updated throughout the process. I was extremely happy with my service experience. More

by anaranjo32260
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Borunda
Oct 12, 2024 -

Lexus of Albuquerque responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 05, 2024

I love the service department. Daniel does a marvelous job. I am on my fourth Lexus, and I don’t think I will ever change dealerships. More

by Joannabrowne26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassandra Muldez, Wright Zimmerly, Daniel Perez
Oct 12, 2024 -

Lexus of Albuquerque responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 05, 2024

Service you can trust , literally ! The video sent with the estamate is priceless . The staff at the service is outstanding . Daniel Perez has this department dialed in . It a pleasure More

by Vicandmac1@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loaner car person and cashier are A+, Daniel Perez
Oct 26, 2024 -

Lexus of Albuquerque responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 04, 2024

Thank you for the excellent service and for being so helpful with the entire process. More

by Kjcandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Borunda
Oct 12, 2024 -

Lexus of Albuquerque responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

October 03, 2024

Efficient, and great staff, the ES 350 is beautiful and very fun to drive. I love the power of the V6 gas engine. More

by pound.aerator_00
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob, is very knowledgeable, set up the garage door openers and gave good instructions on the ES 300 , Chuck Cunningham
Oct 26, 2024 -

Lexus of Albuquerque responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 03, 2024

They work very hard to make me, the customer, pleased. Thank you so very much More

by Sdstahle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Borunda, Kevin Saiz
Oct 06, 2024 -

Lexus of Albuquerque responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 02, 2024

Know I am upset . This is my third try to send this review in. You need to do better. I have been an Acura owner for over 30 years. I have had great service.. I decide More

by michael.campa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Perez, Mike Torres
Oct 05, 2024 -

Lexus of Albuquerque responded

michael.campa, We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Kevin Saiz Service Director ksaiz@Group1Auto.com

October 02, 2024

Quick, Efficient, and great staff. Couldn’t be any happier with the service provided! Amazing More

by Gina Lazo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Oct 04, 2024 -

Lexus of Albuquerque responded

Hi Gina, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

October 02, 2024

I had an excellent experience at the dealership; Daniel Perez was professional, knowledgeable, and ensured my car was serviced quickly and thoroughly – highly recommend More

by qudus.sokunbi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Oct 05, 2024 -

Lexus of Albuquerque responded

Hello, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

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