Lexus of Albuquerque

First scheduled service for my wife’s RX350. Service department very responsive, new building is awesome. Service department very responsive, new building is awesome. More

Everybody I met was very professional. My car was in for an oil and transmission service as well as an install of a new battery. Very happy with the service received. My car was in for an oil and transmission service as well as an install of a new battery. Very happy with the service received. More

Friendly staff, great service and they do it all on time when promised - what more can you ask for! when promised - what more can you ask for! More

Very courteous, friendly, and prompt service. I highly recommend it this place to other people. I highly recommend it this place to other people. More

Several issues were very frustrating. No knowledge of my Loaner car request when I arrived to drop off car. I see my request for loaner on my itemized receipt. They said I had called an o No knowledge of my Loaner car request when I arrived to drop off car. I see my request for loaner on my itemized receipt. They said I had called an out of state center but I dialed the number for this dealership as shown on its website. Then my rep, Jaime Barraza, said he was unaware of my appointment and he was not working on the day of my scheduled service. He later said he saw the schedule service on his calendar. Then I couldn’t reach him during the day to find out status of my car. I received text of immediate service required that I was unaware of, needing a service at 120k. I was there for a 130k service. I expect the rep/technicians to tell me what service is needed at each interval trusting their expertise. I consistently and diligently use the dealership for all my maintenance service and am very disappointed that the item needed at 120k was missed, with car already at 130k. My rep was not in the shop the day of my service so others had to help and it took a long time to pick up my car after Jaime told me by phone that it was ready. Not true. Then when I was leaving, I noticed the windshield wipers were not retracting as they should. I sent a photo to my rep and I’m still waiting for a response. Wipers still not fully retracting, stuck in a higher position when I didn’t get any service on the wipers! :( This was a very unsatisfactory visit. Jaime B is not as responsive as he should be. More

Excellent customer service! Robert Estrada helped me select the right tires for my vehicle and he was very attentive. He kept me informed of the progress on my service. Robert Estrada helped me select the right tires for my vehicle and he was very attentive. He kept me informed of the progress on my service. More

This is an incredible dealership. From the snacks and beverages to sales and service personnel, everything has been amazing. You just can't find this level of service anywhere! From the snacks and beverages to sales and service personnel, everything has been amazing. You just can't find this level of service anywhere! More

Mike Paquet was good to work with, answered questions and followed up with all my caalls and texts. followed up with all my caalls and texts. More

Lexus has always taken care of my car. They are honest and fair! I love my car! They are honest and fair! I love my car! More

My Service guy, Daniel was very respectful and knowledgeable. Lexus should have more Service guys like him. knowledgeable. Lexus should have more Service guys like him. More