Lexus of Albuquerque

My service advisor Jaime Borunda has been absolutely fantastic. Good communication, kept me informed, and has been a pleasure to work with. However, on 2 occasions now the service techs have done a poor fantastic. Good communication, kept me informed, and has been a pleasure to work with. However, on 2 occasions now the service techs have done a poor job. Misdiagnosed a cabin temperature issue (quoted me $4600 to fix), I had the issue corrected for $350 by a local certified Toyota mechanic. Second, sold me 2 1/2 year old tires. Tires didn't last 12k miles. However, Jaime did the work to get the tires warranties and replaced at no cost. I also had some very expensive suspension work done that I am now questioning.. More

My service advisor was really helpful and considerate. I appreciate the coupons thats were also sent out :) I appreciate the coupons thats were also sent out :) More

I’ve relied on Lexus Of Albuquerque to service my vehicle and have never been let down. From setting up the appointment to obtaining a loaner to picking up my car, it’s been a very good experience. and have never been let down. From setting up the appointment to obtaining a loaner to picking up my car, it’s been a very good experience. More

First class outfit, excellent staff, detail oriented honest and easy to work with. It was a very pleasant experience. honest and easy to work with. It was a very pleasant experience. More

Even with an older model Lexus, the service staff always takes amazing care of me takes amazing care of me More

My service rep is Robert Estrada and he always takes exceptional care of me. He’s the reason my car has lasted me at least 10 years now and it’s still in pretty good shape because of all his recommendat exceptional care of me. He’s the reason my car has lasted me at least 10 years now and it’s still in pretty good shape because of all his recommendations. He always communicates with me and gives me options that he always has my best interest in mind. He goes the extra mile to take care of my needs and does it in a very friendly and efficient manner. He’s a great asset to your service team and I am so glad that he is my service rep. More

Clear communication, easy process, listened and answered all my questions. Highly recommend both sales and service. all my questions. Highly recommend both sales and service. More

Daniel Perez is an excellent service rep and went beyond the call of duty calling me on a Saturday night to schedule my appointment. He was pleasant and helpful answering my questions and coordinating the the call of duty calling me on a Saturday night to schedule my appointment. He was pleasant and helpful answering my questions and coordinating the resistall installation for my car with Kelly Medina who has also been responsive to my needs. My car looks terrific and I am pleased!! More

Lexus of Albuquerque, as far exceeded anything I’ve ever experienced at Lexus of Santa Fe. I am so happy to be part of the Lexus of Albuquerque customer base. experienced at Lexus of Santa Fe. I am so happy to be part of the Lexus of Albuquerque customer base. More