Lexus of Albuquerque

The sales team, particularly Tony, was slow to respond. The finance team, led by Ms. Kelly Medina, was rude and pushy. They refused to honor the initial negotiated price and were vague about the current pr The finance team, led by Ms. Kelly Medina, was rude and pushy. They refused to honor the initial negotiated price and were vague about the current promotional offer. I am switching from Acura after 20 years to Lexus because Lexus offers newer, more advanced technology. However, in terms of customer service, Acura has far surpassed Lexus. The Lexus team seemed disinterested and too busy to value my business. More

Liked the sales and technical run down of the vehicle after purchase. Purchase process was about as painless as I have experienced after purchase. Purchase process was about as painless as I have experienced More

Ok so how good can an oil change be ? Well , in my case , the Uber driver that was sent to get me got lost and canceled my ride back to the dealer. I have no car …. it’s closing time …. m Well , in my case , the Uber driver that was sent to get me got lost and canceled my ride back to the dealer. I have no car …. it’s closing time …. my service guy calls and said he didn’t know my uber was canceled . He jumped into my car (at closing time) hauled xxx to my house and picked me up and turned the lights on at the office and I paid my bill and took my car home . I would say THATS above and beyond . Thank goodness I don’t drive a CHEVROLET!!!!! Love my LEXUS . More

Everyone was polite & efficient. Dealership was sparkling clean, very modern & easy to navigate, beautiful! Great Dealership was sparkling clean, very modern & easy to navigate, beautiful! Great More

Like the new look very bright comfortable! and the service is very good. Very efficient. and the service is very good. Very efficient. More

Great service and very customers friendly. Work done in timely manner. All request were meet. Work done in timely manner. All request were meet. More

Juan was awesome! He took the time to listen to our concerns and made sure we were taken care of. He took the time to listen to our concerns and made sure we were taken care of. More

The most important thing to me is the attitude of the staff, which is very good. They can tell me they need to keep my car three days and I’m fine because they provide me with a loaner a latte and a snac staff, which is very good. They can tell me they need to keep my car three days and I’m fine because they provide me with a loaner a latte and a snack. What else could a girl want the quality of the repair is excellent I’ve never had a problem. More

Always polite and efficient. Very comfortable customer waiting area. They keep you informed of progress, too. Very comfortable customer waiting area. They keep you informed of progress, too. More

Great service and very helpful and friendly personnel! It’s always a pleasure going there! It’s always a pleasure going there! More