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Lexus of Albuquerque

Albuquerque, NM

4.8
1,366 Reviews

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,366 reviews

October 02, 2025

I had a great experience in buying a Lexus RX 350 from this dealership. The sales agent Chris Montoya was great he assisted and answered all our questions. The general manager Mont Porter was awesome and More

by karen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mont Porter, Chris Montoya
Oct 04, 2025 -

Lexus of Albuquerque responded

Hi Karen, thank you for your kind words! We strive to provide exceptional service to our customers, and we are thrilled to hear that you had a positive experience with Chris and Mont. Thank you for recommending our dealership. It means a lot to us!

October 02, 2025

Great service with everything and are really nice with great communication about my car service More

by Josephbarela96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie A Martinez
Oct 05, 2025 -

Lexus of Albuquerque responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

October 01, 2025

The service department at Lexus of Albuquerque does an excellent job in making sure my car is running in tip top shape. I appreciate all that they do. More

by Ralph W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Barunda
Oct 04, 2025 -

Lexus of Albuquerque responded

Hi Ralph, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 01, 2025

Having worked with Lexus of Albuquerque for many years — purchasing cars and maintaining them — I am happy to say that sales and service at this dealership are EXCELLENT !! A special shout-out to Wright Zi More

by desertsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wright Zimmerly, Sonia Torcioni, Jaime Borunda, Daniel Poe
Oct 04, 2025 -

Lexus of Albuquerque responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Albuquerque! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 30, 2025

Took about 30 minutes longer than expected but first class job. car is Smooth and quiet More

by sfengland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
Oct 04, 2025 -

Lexus of Albuquerque responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

September 30, 2025

Service was great and completed on time. Waiting room was very comfortable and clean. Easy to book service on line and service manager was very friendly and helpful More

by larrydiannat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime barunda
Oct 04, 2025 -

Lexus of Albuquerque responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 30, 2025

Lexus of Albuquerque is the very good place for my Lexus vehicle’s maintenance service near my home! More

by Best in the west!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Chavez
Oct 04, 2025 -

Lexus of Albuquerque responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

September 30, 2025

The service was excellent as always. I bought my 2021 NX300h in February after trading in my 2007 ES350 which I had owned for 18 years and it was the great service I got from Lexus of Al More

by klangsteiner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Oct 05, 2025 -

Lexus of Albuquerque responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 30, 2025

Cannot reserve loaner, came at 7:50 for better chance and still none. Waited 4 hours for a minor tune up (40K miles) More

by Not happy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Perez
Oct 03, 2025 -

Lexus of Albuquerque responded

Thank you for your feedback. Lexus of Albuquerque prides itself on efficient service and guest accommodation. During this visit, it seems we fell short and I apologize. Please reach out to me at 575-489-2346 or ksaiz@Group1Auto.com at your convenience so we can discuss further and I can make this right. Kevin Saiz Service Director - Lexus of Albuquerque

September 30, 2025

Service is so slow. The service techs are awesome but find themselves apologizing for the techs far too often. More

by Scary Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Gabaldon, Daniel Perez
Oct 03, 2025 -

Lexus of Albuquerque responded

Hello, Scary Larry. Thank you for your feedback. Lexus of Albuquerque prides itself on continuous improvement and innovative service. Honest feedback like this helps us to grow our business and provide a better service experience to our guests. I would love to get some more details regarding this experience. Please reach out at 575-489-2346 or ksaiz@Group1Auto.com at your convenience. Kevin Saiz Service Director - Lexus of Albuquerque

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