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Lexus of Albuquerque

Albuquerque, NM

4.8
1,222 Reviews

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,222 reviews

October 23, 2024

Service department has always been excellent especially my service representative Daniel Perez. He makes ownership of a Lexus a pleasure. More

by jpzilius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Oct 24, 2024 -

Lexus of Albuquerque responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do!

October 22, 2024

Great customer service! Very professional! Prompt in providing good service. I have nothing but praises for their service. More

by Jcnarcisopt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew, Tony Ramat
Oct 25, 2024 -

Lexus of Albuquerque responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 21, 2024

Love this dealership. Do business with them on all departments. Love the customer service and the people who have help me keep my cars on the road. More

by morgan3681
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassandra Muldez, Chuck Cunningham, Wright Zimmerly, Robert Estrada
Oct 25, 2024 -

Lexus of Albuquerque responded

Hi, thank you for your kind words and this wonderful review! We hope you have a great day!

October 21, 2024

My service representative was very knowledgeable about my Vehicle and went over recipe step by step witch I Appreciated very much , one of the very best customer service representative I've encountered. More

by gilbert gomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Oct 25, 2024 -

Lexus of Albuquerque responded

Hi Gilbert, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 19, 2024

Brian the service advisor and the rest of the Lexus team took extra effort and had a chance to find some other issues with some of the wear and tear... and they fix them! The über pick-up drop off worked More

by tommy g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Hare
Oct 22, 2024 -

Lexus of Albuquerque responded

Thank you Tommy for taking the time to let us know how we did. We hope you have a great day!

October 19, 2024

I have always been impressed with Lexus of Albuquerque. I don't like sitting around the service area and they offer valet pick up and drop off of my car. I never have to leave my home. Everyone is friendl More

by kdavidm2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Oct 22, 2024 -

Lexus of Albuquerque responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 18, 2024

I’m very satisfied with the help and work done on my car. Thank you, Robert! More

by Manesp72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Oct 20, 2024 -

Lexus of Albuquerque responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 17, 2024

I took my newly bought 2019 Lexus RX350 in to be serviced for the first time to Lexus of Albuquerque. This vehicle had had all of its maintenance done through Lexus of Albuquerque prior to my buying it. This More

by threelomas3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Oct 19, 2024 -

Lexus of Albuquerque responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

October 17, 2024

Having to do this rating several times coz you don’t trust your link with customers. It makes me not want to follow up!!! More

by Tppino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Hare
Oct 23, 2024 -

Lexus of Albuquerque responded

Tppino, Thank you for taking the time to leave us a review. Your feedback is valuable to us, and we will use it to improve our processes to ensure that future visits will meet all your expectations. Mont Porter General Manager rporter@Group1auto.com

October 15, 2024

Always great customer service and a friendly group of people. Love that they are open until 5 pm on Saturdays ! More

by Diane Diaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica, Wright Zimmerly
Oct 18, 2024 -

Lexus of Albuquerque responded

Hi Diane, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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